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Business Profile

Apartments

Indian Trail Estates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm on call for my job for one week every 3 months and I bring my employers work truck home for the one week that I'm on call. I went to the office today to let the manager know about the work truck and she started yelling at me not wanted to talk to me kicked me out and threaten me to kick me out when I'm always on time with my rent I haven't been late. Me and my family have lived here since 2018 we purchased the home in 2019 and since we moved in they've had four managers now. The current property manager **** is very rude she changes the rules frequently without notifying us, she tows people cars away for no reason . There was a sewer leak right next to my house and my neighbor's house and we complained about it and it took them many many months to fix. they finally fixed it but now there's rocks and dirt everywhere.Today the property manager **** threatened me to not only tow my employers / companies work vehicle but evict me and my family out of our home. We have tried reaching out to the corporate office, but they don't listen to us they side with her, the property manager.

    Business Response

    Date: 12/05/2022

    Hello *****************,
    The resident in question was not yelled at. He was asked to leave after he threatened another resident with physical violence. This resident signed Community Standards that state only 2 vehicles are allowed per home and we do not allow commercial vehicles. These policies have not changed since 2018. I have provided the resident with copies of the documents he signed and agreed to at move in. 

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