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Business Profile

Transmission

Raymond's Automatic Transmission
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was never returned to me.

    Business Response

    Date: 01/25/2024

    From: ******** ***** ************************* 
    Sent: Thursday, January 25, 2024 11:44 AM
    *** ****** ***** ******************* *** ***** ******** ****************************** ******** ***** *************************
    Subject: [External]Customer complaint 

    In regards to customer complaint. 

    **** has been in contact with customers son over 2004 Volvo .  Customer had been told that parts are back ordered and very hard to find we have been in contact with a supplier and are hopeful for some of the parts we need soon.  We are hopeful that supplier can get some parts we need pretty soon . Customer has been understanding and is willing to wait for parts and is finishing work.

    Thank you for your patience and understanding on this matter.

    Sincerely 

    Raymonds 

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to Raymond’s Transmission on **** *** **** *or evaluation of the transmission. **** the manager asked that I bring my car back the following week on ********* ***** ** *****. I dropped my car off on the specified date at 8:00 am. And my car sat in the same place it was parked for exactly one week. I confirmed this daily with my Owl Dash Cam. I went by multiple times to check on the status of my car seeing it up on the car lift with the transmission removed and laying on the floor for another week. I continued to go by regularly 1-2 times per week to check on the progress and was constantly told by **** that they were going to get to it they had a lot of work. I continued to go by the business to check on the status of my vehicle and was told again by **** that my car would be ready in the coming days and it never was. On August the 1st I received a call from ******** (****s wife I believe) that my car was ready. I was able to pick up my car that evening (@8pm) and paid $**** by check. As I was leaving the business I noticed a number of issues with my vehicle and also that the original transmission issue was still present. I took my car back to Raymond’s and left it in the parking lot. On ****** *** I was told that again my car was ready and proceed to pick it up only to find that the transmission was still the same (**** & his mechanic confirmed this via test drive ). I took my car back again to Raymond’s and was told it was the valve body that needed to be replaced (On a new rebuilt Transmission). On ****** **, again I was told that my car was ready and the valve body was replaced. I again picked my car up test drove it and found that the transmission was again not working. I was told by **** to take the car and bring it back on ****** ** to have the transmission swapped out. I returned to Raymond’s and requested a refund of my money since my transmission is still having the same issues as it was before. Videos can be provided.

    Customer Answer

    Date: 08/19/2022

    Better Business Bureau:

    This letter is to inform you that Raymond's Automatic Transmission has carried out to my satisfaction the resolution it proposed for my complaint, filed on ********* and assigned ID ********.

    Regards,
      A full Refund in the amount of $**** was provided  8/19/22

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