Business ProfileforNorth Texas Generators LLC

In early July 2022, a sales rep from North Texas Generators LLC came to my home to give me a quote on a home backup generator. On July 13 I talked to the owner who said he had generators of the needed size in stock. Same day paid in full for the generator. July 27 called and spoke to the office manager who also told me the generator was in stock and that she'd be scheduling pad pours in the next two days. I believed based on phone conversations with the owner and office manager that installation was imminent. Also, based on conversations with the sales rep and the propane tank supplier that the tank had to be installed AFTER the generator. The propane tank company's policy is that all appliances to be connected to the generator had to be installed prior to the propane tank. On Sept 1 called and spoke to the office manager. I expected to be told that a scheduling problem had come up. The gist of what the NTG's office manager told me was that a fuel tank with propane had to be on site before generator installation. She went on to say that they required that I have at least have a partially filled tank on site BEFORE generator installation. A chicken and egg problem that according to office manager was the reason the generator was not installed. When I asked for a refund, the Generac dealer's office manager told that I they would withhold 20% of the amount I paid. My conclusion during that call was, and remains, that NTG never intended to fulfill the contract. At 8:23pm on Sept 4, the office manager emailed to say the owner would contact me the next day. Nine days later and no contact. In addition, at no time was I given the owner's contact information. My only contact has been through the office manager. I believe, based on the call with the office manger on Sept 1, that NTG LLC deliberately delayed installation to justify keeping at least some of my payment.