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Business Profile

Heating and Air Conditioning

Simmons Air Conditioning & Heating LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

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1

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Review Details

  • Pedro P

    Date: 08/22/2024

    Pedro P

    Date: 08/22/2024

    We hired Simmons AC with an annual maintenance contract so that they would come twice a year to maintain our AC and Heating system. The technician came and did a few things, checked every item on the receipt as done and left.Turns out he should have cleaned our drain line (by the receipt he marked as done), coils, and inspected our drain pan, among other items.The Tech checked it as done, but didnt even take a look at the inside unit. We called another HVAC guy and he found that the coils were full of mold, and that our drain line clogged resulting in $43.6k in damages. Our ductwork got flooded, our subfloors and joists are water damaged, insulation is damaged, drywall is now moldyWe called Simmons and they did not offer to even come to take a look. They are unwilling to work with us to fix the damages, and have forced us to file a complaint with the state of *****, and to file legal action if the state finds them at fault (which they should).Simmons even lied to the state agent when contacted saying that we refused them to come and take a look. Thankfully, the agent checked with us and we told them that its not true.I will keep this review updated as the case progresses. In the meantime, I cannot recommend Simmons as they were not honest about the work performed and they left us with a huge mess to fix

    Simmons Air Conditioning & Heating LLC

    Date: 08/23/2024

    ************ has already filed this with the Texas Department of Licensing and Regulation . We are following the states recommendation on this matter.

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