Business ProfileforAvelo Airlines

I recently traveled from Tampa to New Haven. Our flight was delayed getting into New Haven and we got off our plane at approximately 11:30pm. When we retrieved one of our two bags, the bag was crushed in the upper corner and the pull down cup holder on the one side was also broken. I showed my issue to the young gentleman and was told to call the customer service number on the sign that he directed me to. I left the airport with my family and drove back to our residence in New Jersey arriving home at 2:30am. Yesterday afternoon, I contacted the customer service department to address another concern and spoke to a customer service representative who explained in detail what I needed to do to file a claim for the damaged bag. I submitted the claim directly after my phone call and emailed the baggage department. This morning at 8:39am, I received an email explaining that my claim needed to be submitted within 4 hours to be considered for compensation. At no point, was I ever told that I needed to make a claim within 4 hours, whether that was from the young gentleman baggage handler in New Haven or by your customer service representative that I spoke with last evening. I am extremely frustrated and aggravated with Avelo's level of customer service and your company representatives all need to be properly trained in addressing customer issues. To make matters worse, I just received another email from a customer service representative who said I need to recontact the baggage claims department to have them address the issue. NOBODY IN THIS COMPANY WANTS TO TAKE ACCOUNTABILITY FOR ANY CUSTOMER SERVICE ISSUES!!! READ THESE REVIEWS AND SEE FOR YOURSELF!!!

Non existent customer service! Last Monday night, I was about to eat dinner with my family, when I was paged to our gate. CS Supervisor explains to me that my kids will not be allowed to board the plane due to a $71.42 balance remaining on my reservation. I stated there must have been a glitch with my reservation because I have that exact amount of $71.42 in travel funds that I just saw I had in an email. CSR stated that I needed to call customer service to have the situation addressed. I explained that I would call but it would probably be faster if she called on her end. CSR called the Internal Customer Service number and I called the external customer service number. After 40 minutes on hold, CSR was able to get a customer service agent. The agent saw that I had the funds in the exact same amount and issued me a new travel funds voucher to redeem and sent me a link to address the balance. With CSR by my side, I attempted multiple times to use the travel voucher to make payment only to receive an error message each time. The CS agent on the phone asked if I could make payment with my credit card. I provided my credit card to CSR who attempted to take the payment at the gate but the system would not allow her to take the payment. She then asked the CSR on the phone to take the payment who stated she would have to contact someone else because they can no longer take payments on the phone. While both CSRs attempted to figure how to resolve this issue, I attempted to make payment through the link that had been sent to me and was successful in making the payment. For over an hour, I was at the gate with CSR attempting to correct the issue and at no time was I ever offered apology or compensation for my lost time with my family. I am absolutely dumbfounded that if this was an issue why was it not identified when I left from New Haven to Tampa a week earlier or why was this not brought to my attention when I went to the Avelo counter in Tampa to check in for my flight?