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Business Profile

Airport Transportation

Ecopark

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport Transportation.

Complaints

This profile includes complaints for Ecopark's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ecopark has 2 locations, listed below.

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    • Ecopark

      16152 John F Kennedy Blvd Houston, TX 77032

    • Ecopark

      7800 Airport Blvd Houston, TX 77061-4145

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Ecopark2 recently and unfortunately had a very disappointing experience. The service was below expectations, with customer service, being yelled at, wait times, staff watching *******, and lack of knowledge. Additionally, there was a significant lack of clear signage regarding recent policy changes. This directly impacted my visit as a disabled veteran with DV plates, veteran drivers license, and insurance cards to verify identity and vehicle as well as disabled veteran letter of explanation. I was refused veteran benefits which resulted in unexpected ********** a customer, I value transparency and communication from businesses, and I feel let down by the lack thereof at Ecopark2. I hope they can improve their service quality and ensure better communication with customers regarding policy updates in the future.

    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a disabled Veteran. I arrived at ECOPark on 4/26/24. Being I didn't have a reservation, the guard gave me a voucher and asked if I knew how to get to the garage. I returned on the evening of 5/5/24. When I showed the attendant (id: 549 Ms. ***** ****** *****) my Military id and voucher. She asked which I wanted to used and I asked her what did she mean. Once explained I told her to get a supervisor because I was not paying. She contacted the supervisor on duty, he was busy in ********, he told me over the radio Eco Park is first come first serve. I asked who I could make a claim with because I wanted to be reimbursed. They both advised me to call Mr. *** at the number on the receipt, ************. It's been over 72 hours since I left my message. I find it unprofessional and disrespectful that I have not received a call back. I left a very detailed message and repeated my number three times. Furthermore, I called on 5/7/24 to ask how can a disabled veteran reserve ecopark when you have to pay upfront. I was advised that I cannot. When the changes were made, they had to know approximately how many veterans use the parking on a monthly basis being they take a photo of our plates. They are essentially not providing us the option to utilize eco parking up to 60 days, being we cannot make a reservation. I was in no way expecting to pay $100 to park, when offered complimentary parking previously. Most veterans like myself live on a fixed income. On the flyers provided of the changes, neither mention first come first serve for eco park and if we get a voucher we will have to pay for parking. I am willing to go as far as I need to, to get a resolution for Veterans. Either another lot needs to be provided for Veterans. Or we should be allowed to make a reservation within the ecopark websit. **** can be added to the website for Veterans or just have an option to Veterans to make reservations using our license plates. I hope you are willing to help your Veterans.

    Ecopark is NOT a BBB Accredited Business.

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