ComplaintsforAsset Living
Apartments
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Complaint Details
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Initial Complaint
11/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
As of March, 2022. Asset Living is a management company that now manages The Edison, Been paying my rent on time for 3+ years now, just fine. This property has gone through maybe 3 different management teams since COVID peaked (they keep rotating) One evening I receive a "letter" taped to my door telling me "LAST NOTICE OF LATE RENT DUE NO LATER THAN 3RD" It was the 1st time I had ever seen this so I was confused as to how it was "last notice" (I get this late September 2022) I Regrettably threw the paper away (it would have been great evidence) I emailed the front office about the letter asking how it was "last notice" expecting them to apologize for the threatening letter and explain, their reply was disappointing (they didn't apologize and accused me of avoiding those charges) Days later I emailed them requesting a copy of that threatening letter for my records, no reply. Office staff has no accountability, it's pathetic Since I emailed them, instead, they drafted a new "First notice" letter with all the charges (Clever, no shame staff) By then, I had investigated and already discovered what the charges were. The portal to pay rent had failed to generate water & gas charges for months, so all i was paying was the base rent? (I pay what the portal asks me, nothing more) All those months of water & gas amounted to $200+ dollars. Office staff doesn't have the professionalism to at least tell me "we are sorry the system never generated those charges Mr. Espinosa" Add insult to injury, for the FIRST time since being wrongfully accused of avoiding water & gas charges, the property had the audacity to charge me a LATE FEE. Ridiculous. I calculated rent + the water & gas from the current month, paid my rent ON TIME and left the pending balance ($200), but NOW, its higher since i been charged a late fee. Now its $523.91 and got a call from the office asking when i will be paying the amount. As of 11-18-2022, I received 2 Eviction emails from the EdisonInitial Complaint
11/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Asset Living has taken ownership of the complex that I've lived in going on two years. Since they have been in the leasing office, I've witnessed them use landlord scare tactics to get tenants to evict themselves because legally they did not have the grounds to. It seems like they are discriminating against people by income and/or economical status because they no long accept the GA housing choice voucher, and aren't participating with the county rental ********** program. My complaint is that I was approved for ******** ****** ****** ********** months before they arrived, and now that I am behind on my rent and need to utilize the ********** i was approved for, they refuse to accept the rental ********** and since then have sent multiple letters demanding I pay the amount i owe even though they just denied the payment that would have been made on my account or return my keys to the front office and leave the unit.Initial Complaint
11/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was charged a utility bill of $200, which was not the portion that I used, and this was brought to the attention of the apartment Oct 7th when it was issued. Nothing was done to fix the issue or activate the correct number of tenants in the apartment, despite my bringing awareness to the situation. Today, November 14, 2022 I was issued another bill of $165 which also doesn't reflect my portion of utility usage. This apartment is failing to uphold proper records of its tenants and overcharging me as they move people in and out of my unit. I've also had a break- in my apartment due to their negligence. They allowed a third-party service worker to access the master keys and come in and out of my room, resulting in a $1300 theft. They didn't do anything or report any information concerning the charges for this person (their worker), so my insurance settlement was smaller than it could be because we didn't have any information to run with. The deductible had to be subtracted instead of dropped like it would if someone was charged.Initial Complaint
10/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The apartments I lived in are not corporatibg with me at all! My least was suppose to be up on the 31 of aug but they told me the manager that I had to leave because someone else had already least the apartment out so with poor communication my deposits was not Giving back to me nothing was settled or agreedInitial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
******** ********** are refusing to do repairs on our AC. They have maintenance men available but they're claiming they're not qualified to fix ACs. I have been without AC for 2 weeks now and it has gotten up to 90 degrees in my apartment. It's affecting my health because I'm constantly getting headaches and I'm fatigue due to the heat I'm being forced to live in. I've called so many times in the last week and no one has helped. Something needs to be done about this because I shouldn't have to suffer because they didn't hire the proper people.Initial Complaint
10/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My lease ended on 03/06/22. I had a written agreement with them to pay 1010.00 plus trash/ water utilities fee Le’s they bill a month until I moved on 04/30:22. A couple of months after I moved I received a collection notice from ******** ********** ****** **** I set them my proof and letting them know I want a letter with resolution stating this won’t be add to my credit and a refund of my deposit. They sent me a letter on 09/01/22 indicating they were unable to get a response from ******* ** ********* and don’t won’t add anything to my credit. I still haven’t received a response from them nor my refund. I’m asking that you assist with getting my refund and the letter confirmation I don’t owe them anything. Thank you in advance.Initial Complaint
09/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am a subcontractor for them in state college, pa. I started working on 7/17/22 for them and was told to submit an invoice after the first week. I filed one 7/25/22 and on 8/17/22 they told me my invoicing was wrong. It is now 9/12/22 and I have yet to recieve a penny. They are saying a possible 2 weeks till I receive a payment. I lost my house, my lights were shut off, gas shut off etc. All while this company owes me over 50k dollars. They don't answer calls etc but will only answer an email. They have been the worst company I have ever had to deal with and will never do business again.Initial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved to an apt with multiple needed repairs that weren’t and are not done it’s been 45 days. I have a roach infested stove. If I use the top stove they come the oven and if I use the oven they come out of the top stove. They left roach eggs in the sink and on the floor the day I moved in. As well as they have discriminated and put my newborn in jeopardy because of the bugs. I want to move from this property immediately and have a $0 balance when I do.Initial Complaint
09/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
First asked for 50$ app fee then asked for 250$ for processing then asked for 100$ for collateral without letting me see the property till day of. Hole in cabinets where dishwasher supposed to be structural damage at front windows where obvious water issues. Totally unprofessional and rude employee named Tonia called me a liar and tried to cover her ass while talking over me the entire time. Have tried corporate with no reply. Understand the 50$ gone but remainder balance is thievery. Worst customer service in my 60 yrs.Initial Complaint
09/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My wife and I were residents of an apartment complex owned by Asset Living in ******* **. We lived there for two years, and in that time never had a single late rent or utility payment. We received a final account balance statement for $61 on August 2nd, 2022, after we moved out of our apartment. We sent a check in the mail to the complex, per the final account balance statement instructions. The final statement said that we had 30 days to pay the balance or it could be sent to collections. Asset Living sent our account to collections before the 30 day period had elapsed. We found out because our apartment complex went to cash the check and close out our account and saw that their parent company, Asset Living, had sent it to collections early, before the bill was even technically due. We were not allowed to pay the bill online, and were told we had to either send a check or cash. Had it been possible to pay it online we would have and could have avoided this, but instead the company decided to send it to collections early and now we have to contact a debt collection agency over a debt that wasn't even actually due yet.
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Customer Complaints Summary
473 total complaints in the last 3 years.
139 complaints closed in the last 12 months.