Complaints

This profile includes complaints for Camden Properties Trust's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Camden Properties Trust

  3 Greenway Plz Ste 1300 Houston, TX 77046-0391

• 

  Camden Properties Trust

  4790 NW 107th Ave Doral, FL 33178-1871

• 

  Camden Monument Place

  12152 Monument Dr Fairfax, VA 22033-5504

• 

  Camden Dulles Station

  2320 Dulles Station Blvd Herndon, VA 20171-6166

• 

  Camden College Park

  9600 Milestone Way College Park, MD 20740-4252

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Camden charged me a late fee on a Paid balance. On March 3rd I paid $2000 of a total of *******. Unfortunately, I had let my checking balance get to low and needed to wait for funds to transfer. At that time i scheduled a payment for the remaining balance of ****** due to process 3 business days later when i knew my funds would be available. The leasing office charged me a late fee of $218 based on a 10% fee of the total amount due that month (2180) and not the total unpaid balance of 254. How i can be charged a late fee on a balance that was paid, is beyond me. Here's the leasing offices explanation: "Thank you for your e-mailed response, we are happy to provide clarity regarding the verbiage in our Lease agreement. The Monthly Payment does break down the listed fees as follows: Rent: ******* Monthly Pet charge ***** Tech package: ****** Front door trash pick up: ***** Parking: 5.00 with the total Monthly Payment being: $2,180.00.We do want to make sure that you are aware that you did not pay the full rent of March and that is why you are seeing the Late fee. We do not total the 10% for the late fee to the "Remaining balance" but the Monthly Payment as listed in Part 3 Rent and charges, section a Paragraph ii. The following paragraph in section iii clearly states "All payments must be made in full to include all amounts due. Which would mean the "Monthly Payment".Further, Section 2 in the FL State Addendum, does also clarify that "Resident agrees that all Rent paid after the third day of each month is subject to a late charge of 10% of the Rent" which goes back to my previous paragraph stating rent to be the Monthly Payments listed on the 1st page of the Lease agreement."The addendum clearly states that any and all rent paid after the agreed date is subject to a late fee. It says nothing of the total partially paid amount being subject to the same fee.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  several issues at both Camden *************************************************. These issues include billing discrepancies, unaddressed maintenance concerns, privacy violations, and discriminatory treatment.Camden Buckhead Square: Billing Issues and Privacy Violations I moved out of Camden *************** on March 3rd. Fifteen days later, I received a move-out bill that differed from what had been discussed, with charges for two additional days beyond my lease expiration. This charge was never communicated to me. Additionally, I paid a $185 cleaning fee, but the apartment was not cleaned. Instead, I was charged $988 for replacing the carpet and repainting the walls due to normal wear and tear. This charge is unreasonable, as wear and tear is expected in any apartment. I was told I must pay this amount within 30 days, which is unjustified.Camden Buckhead: Maintenance Issues and Safety Concerns Since moving into Camden Buckhead on March 3rd, I have encountered several unresolved maintenance problems. The apartment was filthy upon move-in, and no move-in inspection was conducted. Maintenance issues A door that would not lock, posing a safety risk. and MORE!!!These problems should have been addressed before my move-in. Despite submitting multiple maintenance requests, these issues remain unresolved. Work orders are marked as complete, even though the problems persist. I continue to follow up with no meaningful response or action taken.Discrimination and Privacy Violations In addition to the maintenance and billing issues, I have experienced privacy violations and discrimination. Information about my previous residence at Camden *************** was shared with staff and residents at Camden Buckhead without my consent. This is a violation of my privacy. I have also been subjected to gossip and inappropriate remarks, creating a hostile and uncomfortable environment.Lack of Response from Management and Corporate

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 2024 the apartment at Camden has been infested with roaches and the complex has refused to take this issue seriously. Now there is a newborn staying at the apartment and the community still has not done anything to fix the issue. Additionally in January 2025 the community had scaffolding put up on the patio blocking the door from opening and creating another health hazard at the apartment.

  Business Response

  Date: 01/29/2025

  Camden has acted responsibly- and have been working with resident.
  

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Communication from Camden management has gone from bad to worse. As of the time of this writing,5:47 01/29 I have yet to hear back from them about an email I sent for further clarification at 8:50 in the morning. When they do communicate the information they have a tendency to either miss key pieces of information or tell us incorrect things. At this time they have not fixed the situations. It is clear the apartment needs to be completely fumigated, instead the community is having us stay in the apartment while they spray poison. Camden has been non compliant and I would recommend the BBB request that Camden share all of our communications with them. It seems they do not care the health risks they place on my newborn. Due to the health risks, lack of communication, on going construction and general lack of seriousness when it comes to addressing our issues I once again request that Camden break our lease so that we may move out as soon as possible.]
  
  Regards,
  
  
   
  

  Business Response

  Date: 02/03/2025

  Camden has acted responsibly by addressing the residents concern, which was first brought to our attention the week of 1/17/25. The resident has only submitted two pest control requests, one in May 2024 and another in September 2024. It is the residents responsibility to report ongoing issues, and this matter is only now being raised.
  

  Customer Answer

  Date: 02/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Camden has not acted responsibly. The issues have largely been aggravated by the lack of communication on the part of Camden. There have been many times were communications from us have been outright ignored by the community. Additionally, we have brought this issue up several times and asked time and again how we would be affected and were ignored. Much of our communication was ****** ****** and he out right ignored us. Camdens lack of communication left it to us to attempt fight the roaches on our own. In regard to the complaint in January it took several weeks after the complaint for Camden to take action. It was not until several negative reviews were left that community has taken these issues seriously the apartment is currently unlivable and has been for several weeks. Finally, there is no regard for the health of my recovering wife and newborn as there is an explicit expectation that we should stay in the apartment while they attempt to sort things out in the following weeks. We again invite Camden to share all communications with us to the BBB if they are in the right. There needs to be an equitable arrangement for as we are currently paying for an apartment that cannot be occupied.]
  
  Regards,
  
  
   
  

  Business Response

  Date: 02/12/2025

  Camden has been in communication with the resident and has been doing their part with the third-party vendor. 

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been renting at Camden Bellview satiation for about 2 years, during this time the apartment units and in particular my unit has shown different issues related to water system including the sprinkler/fire system which have leaked in different occasions over my leasing period, resulting in water permeating the ceilings and floors it is important to remark that this water has terrible smell which has forced me to leave the unit during repairs, this same problem is present everywhere in the community affecting fire exits and walking halls and other neighbor units. On the first incident it took months to the leasing office to address the situation in front of the main door of my unit and recently on October 26th the sprinkler presented problems again resulting in water spill over my gods and furniture along with dust coming from the ceiling because of the job repairs, during the fixing process the maintenance team has not been careful isolating the area which has resulted in dust in the carpets and cooling systems which has affected my breathing health as I'm asthmatic and, y my lungs react to dust particles additionally my partner is 2 month pregnant which poses a risk on her process and her wellbeing as she suffers allergies as well When addressing this concerns and requesting verbally to break the lease or provide temporal accommodation due these security concerns with their fire sprinkler system, the staff and management decided that if I want to break the lease, I'll have to pay two months of rent + one month of penalty which seems unfair understanding that this is all related to a health issue. The community has this problem everywhere, which sometimes has resulted in false positives in the alarm system, even in late sleeping hours forcing residents out; I don't feel safe living, but I'm being forced to remain because of company policies which to me should be investigated as a malpractice. Thanks

  Business Response

  Date: 11/14/2024

  Thank you for sharing this feedback with us, Ivan. We understand your concerns and appreciate you bringing this to our attention. Unexpected issues sometimes arise, and we do our best to coordinate with our vendors and our residents to make repairs promptly and properly.  I will give you a call to discuss these concerns and request.

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  I don't agree with the response from the business owner, they accepting the issue doesn't remediate the situation. Additionally, I never received a call to discuss this BBB report with them like mentioned in the response. This week in the community a car was stolen, pipes keep leaking in the fire exits and yet Camden management team is not willing to talk about the option of breaking the contract without its penalty fees -No resolution has been provided to this.

   

  Thanks 

  
  
   
   

  
  

  Business Response

  Date: 01/09/2025

  The team has spoken with the resident multiple times and provided options for early termination as long as a notice period was provided. We are happy to further the conversation if needed.

   

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

  I don't see any evidence of them reaching out nor I have received a call to discuss this options for early termination as mentioned in the business response, Can the business expand on the option given for early termination while the issue with the sprinkler problems erupted?

  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 01/09/2025

  Camden fulfilled the duties for repairs in this resident’s apartment home according to the terms of the lease, procedures, and best practice. The sprinkler leak did not cause the apartment to be uninhabitable, so alternate living accommodations during the repair period was not required. As a customer service gesture for the inconvenience and to promote a positive resident experience, we have offered to allow the resident to move out without paying the termination fee. We are also allowing for a shorter notice-to-vacate period and have offered for the resident to only provide 30 days vs. the standard 60-day notice-to-vacate. We offered this on November 14th, 2024. We checked with the resident about this offer again on December 11th, 2024. We have not received a response from the resident. We are happy to continue this discussion with the resident and follow through on our offer as long as we receive an intended date to vacate from the resident.

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  While the issue was resolved it was not fixed during the first 14th days of when the issue was first reported, the apartment was not by any means in living conditions as the mantainace personal did a very poor job protecting from dust and cement falling from the ceiling (pictures attached with dust on my personal belongings), we explain the management team about the dust and about our asma/allergy conditions but management didn’t offer any temporary accommodations our only option was to step out of the unit and stayed temporarily in another place.

  Regarding termination options the only option presented was to move to another Camden community waving the transferring fees, this option doesn’t really provide a lease termination option, also the  newcommunity presented as option was far from my job so is not really an option, I would like for this business to be honest and transparent and present a letter with  termination options waving the  contract early termination fees, I think this will bring transparency to the options offer by the business to terminate this contract.

  today in the community the main elevator is broken, sprinklers are still bursting everywhere in the community, I don’t see how the issue the business classifies as fixed and resolve is really fixed ( pictures attached with sprinkler issues today Monday 13th)

  Thanks 
  

  Ivan
   

  
  

  Business Response

  Date: 01/24/2025

  Though we maintain that Camden fulfilled the duties for repairs in this resident’s apartment home according to the terms of the lease, procedures, and best practice, we understand the frustration this situation has caused for the resident. Therefore, as a customer service gesture, we would like to offer to waive the termination fee should the resident submit a 60-day written notice as outlined in the lease termination option within the resident's lease. This offer should not be interpreted as admission of wrongdoing, but solely as a customer service gesture. We will be in touch directly with the resident for further steps should they decide to exercise this offer. 

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash compactor service hasn't worked in over a month. Valet trash halted their services as well once the compactor broke. This is a major health hazard to the neighborhood along with us having paid for trash services for the last two months and haven't gotten to be able to dispose of trash.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported mold in the apartment that was claimed to be fixed but there continues to be mold that makes the apartment uninhabitable. I want to break my lease at the end of this month without penalty or fees because I have been unable to live in my apartment for almost a month and the mold has destroyed most of my personal belongings. I have been forced to live in an ****** because of the health problems the mold was causing.

  Business Response

  Date: 11/05/2024

  Good afternoon, 

  Our trash compactor has been down since 10/7/24. While we wait for the rental compactor, we have ordered. We are utilizing a roll off compactor. ******************* was cancelled 4 times in the month of October. 10/7- when our compactor first went out of service, 10/20 & 10/24- our vendor was not able to pick up the full roll off and replace with an empty one, lastly in 10/31- service was cancel due to Halloween. The rest of October trash has been collected and dispose of in the roll off container. 

  Due to ***************** being cancelled the empty roll off compactor did not accommodate three days' worth of trash pickup on Sunday. Monday morning, we called to have the full roll picked up and replaced with a new one. We were not able to get put on schedule until this morning 11/5/24. Trash was fully cleaned up and cleared by 8:10am. 

  We currently have the roll off scheduled for pick up every day until the rental compactor comes in. Which is scheduled to be replaced Thursday 11/7/24. 

  Please let us know if there is any other information we can provide.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the moment I moved in to Camden ****************** Ive had so many issues getting the leasing team and the maintenance team to do their jobs. Ive listed ***** service requests because my apartment was not given to me in good conditions. I understand that the building I reside is old, but having the leasing office being dishonest, and insubordinate has been a huge issue for me. I practically have to chase them to do their jobs that they are getting paid to do. The manager at my property La ***** has been such a pain to deal with, filled with excuses and lies. Ive been gathering proof for the lawsuit Im about to file. For 8 months I didnt have a working AC unit at my residence. Filled with excuses of the maintenance team not being able to fix it. My leasing agreement has been breached a number of times. Living in this building has been a pain financially and physically. Its incompetence like this and misrepresentation of a Camden residence that makes my blood boil. I lived in ******* a couple of years ago in my first camden residence. Things like this never happened there, which made me want to transfer to another camden property here in ************ thinking it was gonna be just as good. I have pleaded with my leasing office and the maintenance team to do the job they are getting paid to do, and nothing changes. Camden ****************** is in deep decline do to the services the manager at this property provides. If this does not sound like enough my refrigerator has been leaking for 4 days now. I put a service request when it started, and still no one has came to fix it. My water bill is through the roof and my hardwood floors have started to turn white. I assume because of mold developing. At to be completely honest I dont know what else to do that will get them to do their jobs. Ive resided at this residence for two years now, and Im ready to file a lawsuit to end my misery of living here.

  Business Response

  Date: 10/11/2024

  Hello,

  Camden has acted responsibly and has responded to and completed service requests that have been submitted. 

  Sincerely,

  ******* *******

  General Manager

  Camden ****** Ranch

   

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am currently a resident at your Camden Durham apartments and there have been several issues that have me very concerned for my safety in this apartment complex. Tonight at around 1am the fire alarm went off in the entire building, jarring me out of my sleep and preventing me from getting the rest I need. This was a false alarm. This was one of a few false alarms that have happened since I moved in. Each time there is no explanation of what is happening with the fire alarm and why it is doing this or what property management is doing to ensure it doesnt happen again. Everytime there is silence. This is very concerning for me to live in an apartment building where the fire alarm does not work properly. I am concerned for my safety. Also, the scan pads to get into building 1 on floor 5 have been broken twice. On both occasions, none of the scan pads would unlock the doors to enter the building. Maintenance put tape on the door to prop them open during the Labor Day weekend so people wouldnt be locked out. There was no sense of urgency to fix this. Having to prop the doors open all weekend was also a safety concern for me as only a few weeks prior, there was a vehicle stolen from inside the garage. I pay $65 a month to park my vehicles in a parking garage that is supposed to be safe. However, this is not the case as the gate to the garage is frequently left up, which would make it very easy for someone to come in the garage and steal someones car. And adding broken doors to the situation makes it even more possible for someone to come inside the apartment building and potentially cause harm to someone. I pay my rent every month to live somewhere that is safe and where my peace is not disturbed. I am currently not getting what I am paying for at Camden Durham Apartments. Please help.******* *****

  Business Response

  Date: 09/13/2024

  *******,
  
  We do appreciate you expressing your concerns regarding the fire alarm systems within the building with our team. We also understand your frustration of the inconveniences it has caused. Camden ****** is still under construction. Our fire life and safety equipment has passed all inspections required for occupancy. While we are still under construction, we will continue to have scheduled testing and our electronic card readers will go down from time to time. In both instances, we need to contact a third party vendor to address alarms and bring card readers back online. 
  
  I do want to clarify that we have a maintenance team member on call for emergencies at all times. This rotates throughout the month, with a different technician taking on a week at a time. This week, our on call technician is ***** and he was not only notified of the fire alarms this evening, but dispatched as well. We also have several team members who live within the community, including myself who are available to step in in situations such as tonight.
  
  Although, I can understand why what has happened in the past regarding the alarm system may allude to a faulty system, each time the alarms have been disarmed, it was either due to testing (which we try our best to notify residents ahead of time) or a legitimate cause.
  
  We urge every resident to treat each occurrence (unless properly notified prior) as an actual need to evacuate and follow the procedures of the acting fire department on the scene.
  
  Again, we do apologize for the frustration and inconvenience and value your patience while construction is being completed. 

  Customer Answer

  Date: 09/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in my apartment for almost 2 weeks with the window leaking. Their is visible mold on all the wet and rotten wood. Everytime it rains my apt floods. I've used all my towels and comforters to keep the water at bay.I've contacted management waited for a solution but I have yet to hear anything back. After calling the office all week leaving messages. I've even contacted corporate and emailed pictures and videos. 3 says since that and Nothing. Me and my kids should not be in an apartment with mold. It should not take 2 weeks to fix an issue that's been going on for months now.

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been living at these apartments for over a year. Since move in date a bad odor has been coming form A/C vents. Smells like a bad mold issue. I have asked the office to clean or replace what ever is making the smell occur. They investigate and say there is no smell but will clean out side part of vent and maybe spray a cleaning spray in vent to help smell for a few days. Smell always comes back and have asked for an explanation and have been told thats just how it smells and that its not a problem. Some of the office employees live here and have told me they have same issue but just deal with it. Which is unacceptable when paying 1800+ in rent each month. Others in complex have complained nothing has been resolved. Please help very worried about the health and safety of my family

  Business Response

  Date: 07/12/2024

  Hi *******, 

  I appreciated speaking to you today regarding your concerns. As discussed, I will be walking your apartment with you next Tuesday, 7/16, and will be working with the appropriate contractors to resolve your concerns. I am available to discuss any future concerns you may have. 

  Will *****

  General Manager - Camden ***********