We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

The Waverly Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    08/22/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I'm reaching out to BBB because I was mislead and taken advantage of by the Waverly apartments. I had to pay 1226.77 to move in the apartments even though the previous apartments had no record of an eviction or broken lease. I received my keys to the apartment on 7/31/24 and when I walked the apartment they didn't change the rug and just shampooed the carpet and it still had stains. The stove metal was chipped and the burner didnt fit. The refrigerator had an oder and was missing the door handle. The inside of the kitchen cabinet wood had water damage. The restroom tub have rust stains and paint was caked up over it. The shower head was filthy and not replaced and there is dead bugs in the apartment and a bug infestation. I've returned my keys because I was told these issues would be fixed and it wasnt fixed. Now I have to pay them 1520.00 plus two months of rent to get out of the lease even though I never moved in because of all the issues. I have photos of the issues in the apartment but the file is too large.

    Business response

    09/11/2024

    She applied for an apartment with us on 6/21/24 to move in on or around 7/31/24. Once we ran our credit background history it was determined she would be approved with conditions of $2000.00 deposit or $1000.00 (non-refundable) high risk application fee. She decided on option two. Fees were paid and she signed the contract and moved into the apartment. She turned in a move in condition form with a few things listed on the condition form that she would like done. I have attached a copy of the MI condition form with notes those things were completed on 8/12/24.  On 8/22/24 she turned in a written notice to vacate the apartment saying that she would have to be out of town for an extended amount of time due to a family emergency. We informed of of the EARLY lease termination fees as per the lease agreement she had signed. Please review all documents and let me know if anything further is needed from me at this time. 

  • Initial Complaint

    11/25/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    You guys paid over green AND black mold due to that my walls are yellow as well and it smells horrible

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

C

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

2301 Hayes Rd

Houston, TX 77077-6900

(713) 972-0720

Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.