Business ProfileforUltraFix Appliance Repair

Initial service was on 3/25/2024 for washer repair. We paid $85 for this analysis + $105 towards the cost of the repair (paid the same day). Around a week later a representative informed me via phone that the part had arrived and a repair technician would come on 4/2/2024. The scheduled repair day came and went without service or communication regarding the delay. When I called to inquire, I received a new ETA…unfortunately, this occurred three more times!!! On the 4th missed eta, I was informed that, “part was in transit and HOPEFULLY the technician would arrive the following Tues.” Initially I requested a discount for inconvenience of adjusting my schedule multiple times for no-show/no-call apts. Not only was the tech repeatedly a no-show, but no one bothered to provide a courtesy call or text to inform me of any changes/delays. I had to reach out to the company every time to inquire why I was home waiting on a technician who was not coming. I was told I could not be given a discount over $20. Eventually, I decided that the best option was to request a refund. I was transferred to supervisor, “Raf.” And informed him that I was no longer comfortable moving forward and would like a refund. He stated that parts were on backorder. I clarified that delays didn’t contribute to my dissatisfaction with the service. If the TAT had been communicated, I could’ve easily planned around a washer that was down for repairs. The time and energy I spent planning to meet with a technician, followed by calls to the company in confusion, could’ve been used at a laundromat. He assured me that I would receive a refund. But just like the technician that never returned…neither did my refund. As of today, 4/15/2024, I still haven’t received the refund that was promised on 4/5/2024. At this point, I’m out of a total of $190 with UltraFix, plus an additional $65 to get a 2nd opinion before any repairs could begin. Please use caution with this company!