Auto Body Shop Equipment
Pennzoil - Quaker State Co.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Pennzoil - Quaker State Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/25/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased (2) 5 quart bottles of Pennzoil oil and submitted shipment confirmation along with requested information on Pennzoil website however the rebate claim was denied for purchase verification. According to terms of rebate, online purchases require a shipping confirmation which I submitted. Don't understand the problem.Business Response
Date: 01/04/2023
This consumer provided the missing required documentation and his submission was validated on 12/28/22. He should receive an email to select his gift card within 2 weeks.Customer Answer
Date: 01/04/2023
Better Business Bureau:
This letter is to inform you that Pennzoil - Quaker State Co. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/25/2022 and assigned ID *********
Regards,
Initial Complaint
Date:12/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Penzoil Platinum Rewards Program - Purchased 2 -5qt jugs of Penzoil Platinum on ******, submitted all receipts on 7/28/22. No gift card, no email. SCAM!!!! "Your confirmation number is: ************ Thank you for your qualifying purchase of Pennzoil Platinum Full Synthetic Motor Oil! Upon validation of your purchase, you will receive an e-mail from Pennzoil Rewards, with a link to choose your $25 digital Gift Card from over 100 premium lifestyle merchants. Please allow up to 6 weeks to receive this e-mail. Once you make your selection, your $25 digital Gift Card will be e-mailed to you within minutes!"Business Response
Date: 12/28/2022
After reviewing the attached delivery confirmation, we were able to process the rebate. An email with next steps will be coming in the next few weeks.Initial Complaint
Date:12/08/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Penzoil choose to ignore their rebate check and deny legit rebate submission. Saying that i need photo of the moment amazon deliver and photograph box with merchandise. The submission had a copy of amazon receipt and page stating the item was delivered and return date has already expired. I want my 25-dollar rebate as advertised.Business Response
Date: 12/21/2022
Mr. ******* submission was audited and validated on 12/10.Customer Answer
Date: 12/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
Date:09/26/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased two 5 quarts bottle of Pennzoil Platinum Full Synthetic Oil from Amazon. Submitted the receipts alongwith the submission form on 07/26/2022. Received an email with the confirmation that I will receive an email within 4-6 weeks for selecting vendor for $25 gift card, which I never received. Today(09/26/22), I received an email that my rebate request was denied because I did not respond to "Delivery/Pick-up Email Confirmation Required" which I never received.Business Response
Date: 10/13/2022
We do have this submission, and Mr. ***** was sent an email stating that “upon validation of his purchase”, he would receive the email to choose the gift card.
However, after reviewing his submission and proof of purchase, he did not provide the shipping confirmation information, as required by the terms and conditions.
The information he submitted shows that his purchase had “Not Yet Shipped”. As a result, his submission was denied, and he was sent an email with this information on 09/26/22, stating the reason for the denial, and what he could do to correct his submission.
Initial Complaint
Date:09/15/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got my oil change at ******* 07-24-2022 at ******* Supercenter in Odessa TX. I specifically chose the Pennzoil Synthetic Oil in order to get their $25 dollar gift card advertised at ******* Autocare along other business even when my car suggests getting Castroil at all times, which could also be easily done at *******. I filled out the form online in order to get the gift card; I found out the website to fill the form is not very easy to navigate compared to Pennzoil's main website but eventually I submitted the form and on August 22-22 I received an email saying my reward offer was rejected. This email went straight to my junk mail and realized they also gave me a time frame (approximately 2 weeks) to resend proof of my oil change even though the campaign is still open until the end of October 2022. I never had the chance to resend the proof since I saw the email too late, they gave me 2 weeks and at that time I was also on a long road trip to Virginia therefore did not have the receipt with me.Business Response
Date: 10/03/2022
When the customer first submitted for the offer, they did not send their receipt. Since this has been provided, the submission has been validated and they will receive the gift card.Customer Answer
Date: 10/07/2022
I have reviewed the response made by the business in reference to complaint ID 18032728, and find that this resolution would be satisfactory to me.
Initial Complaint
Date:08/10/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Purchased 2 gallon containers of Pennzoil Platinum synthetic oil from Walmart which came with a Pennzoil $25 gift card offer. I submitted documentation for the purchase of 1 gallon on one receipt and one on another with a reference number of ************. Pennzoil rejected my sbmission for the following reason: Invalid Reason Incomplete purchase-Offer requires more than 1 product purchased to qualify I purchased 2. I have left multiple voice mails and emails and cannot get a response. Appreciate your help. Thanks ******* *******Business Response
Date: 08/15/2022
Yes, we do have Mr. *******’s submissions. Per the terms and conditions of this offer, the qualifying purchase must be made in one transaction. Mr. ******* made two separate transactions. However, we will re-process his submission as if he made the purchase in one transaction. We ask that Mr. ******* please allow 7 – 10 business days for reprocessing.Business Response
Date: 08/29/2022
Mr. *******'s submission was reprocessed and is pending fulfillment. He should receive an email this week to select his gift cards.Customer Answer
Date: 09/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Rebate was finally honored.Thank you
Pennzoil - Quaker State Co. is NOT a BBB Accredited Business.
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