Auto Rentals and Leasing
Enterprise Rent A Car (Houston, TX Consumers)Find BBB Accredited Businesses in Auto Rentals and Leasing.
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Since January of 2018, the BBB of Houston & South Texas has received numerous complaints and customer reviews that exhibit the pattern below;
Several complaints received in our office allege Enterprise Rent A Car exhibits poor business ethics due to their lack of customer service and deceptive billing practices.
The complainants report they have received faulty, damaged and/or dirty rental vehicles from several Enterprise locations. Despite notifying employees prior to departure, they are allegedly charged for the damages once the vehicle are returned. Additionally, consumers also report they are promised a refund for the incorrect billing charges by Enterprise Rent A Car’s corporate office and/or location managers. However, no refund is received nor an update provided despite numerous attempts to the company through emails and/or phone calls. In other cases, many are forced to initiate disputes through their financial institutions in attempts to receive a refund.
Although Enterprise Rent A Car has responded to several complaints sent by our office, several complaints remain unanswered and unresolved. The company has also received numerous negative customer reviews which may be found under the “Reviews & Complaints” tab above.
Service Area
- Fort Bend County, TX
- Galveston County, TX
- Harris County, TX
- Montgomery County, TX
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