Business Profile
Auto Warranty Processing
G S Administrators, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for G S Administrators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.47/5 stars
Average of 17 Customer Reviews
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Review fromNoah K
Date: 04/01/2025
1 starNoah K
Date: 04/01/2025
Sadly I was hoping to give a 5 star review, my experience with the company was great until it was time to cancel my policy. Cancellation took 30 days after written notice. Submitted on 2/3/2025 and it is now 4/1/2025 and I have still not recieved my refund check. After numerous calls & messages no one can find out where my check is going and if it is even being received by the bank to apply to the loan. *** had me wait 30 days for regular mail check which is somewhat understandable but not ideal, after that they will overnight a check, which they did but I am now going on two weeks with the bank never receiving the check. *** is a larger bank and validated all information regarding where the check should be sent, GS Administrators is unable to provide timely information regarding my check, whether it was truly sent from their 3rd party company (written off of ***** bank) and needing the images of the check for the bank to even to begin investigating (which is also "in progress"). At this time I am unsure when or even if I will get my refund check that is over $2500, since the bank is unable to locate the "sent" checks and information that GS administrators supplies is not enough since they need to get with their "third party" who actually sends the checks.G S Administrators, Inc.
Date: 04/03/2025
Dear Better Business Bureau,Thank you for bringing Mr. ********* concerns to our attention. We appreciate the opportunity to clarify the situation and address his experience.Upon receiving Mr. ********* cancellation request on February 3, 2025, we processed the refund check and issued it to the address we had on file. When he informed us that the check had not been received, we promptly took action and overnighted a second check to the lockbox address provided.Throughout the process, our team maintained open communication with Mr. ********* providing updates and assisting in every way possible. He requested a tracking number for the check, and we explained that one was not available. To ensure a resolution, we took the extra step of directly contacting ******** with Mr. ******** on the line. During this conversation, it was confirmed that the lockbox information previously provided to him by ******** was incorrect. Once this was clarified, we worked together to ensure the correct details were in place.We understand that this process has been frustrating, and we sincerely appreciate Mr. ********* patience while we worked through the necessary steps to resolve the matter. Our goal is always to provide clear and timely resolutions, and we remain committed to assisting him until this matter is fully resolved.Please let us know if there are any further questions or if additional details are needed.Review fromRyan S
Date: 03/11/2025
1 starRyan S
Date: 03/11/2025
Strange company. They have vague information and are difficult to reach. Currently on the phone with an associate to find out about the status of a claim from two weeks ago for a $218 repair. I've been connected to the call for 20 minutes and have been on hold for most of it. It is 2025 and this company apparently does not have the infrastructure to allow consumers to quickly check the status of anything for that matter. Or, they are purposely making it difficult to conduct any business because they are trying to discourage consumers from using their vehicle service contracts. I am still on hold and after 25 minutes and the first associate has not provided me the answer to my simple question: "What is the status of my claim?". This company is the administrator for my ****** Protect Vehicle Service Contract. I find it hard to believe that in a time where insurance companies are able to facilitate claims via phone apps from start to finish and provide real time updates through text message and email that this company is simply behind the times. This seems intentional. I have now been connected for 35 minutes and have not spoken to a person or received an answer to my question in the time I took to write this review. Buyer beware.G S Administrators, Inc.
Date: 03/14/2025
We appreciate you taking the time to share your experience, and we sincerely regret the frustration you encountered while checking the status of your claim. Providing excellent customer service is a top priority for us, and we recognize that long hold times can be frustrating. We want to assure you that any delays are not intentional. We are actively working to modernize our claims handling to improve efficiency and accessibility for our customers. At the same time, we remain committed to ensuring that every claim is fairly reviewed and adjudicated in accordance with contract terms. Your feedback is invaluable to us as we continue to enhance our systems and service. If you still need assistance with your claim, please reach out to us directly at 800-392-2635, and we’d be happy to help. Thank you for your patience and for bringing this to our attention.Review fromHeather W
Date: 01/17/2025
5 starsHeather W
Date: 01/17/2025
I have bought a few warranties over the years and this is my second one from GS. They have covered everything that they should and have gone above and beyond every single time. This may also have to do with my dealership being amazing! A+, I am not sure what some of these other reviews are talking about.G S Administrators, Inc.
Date: 01/19/2025
Thank you so much for your kind words and for taking the time to share your positive experience! We are thrilled to hear that your SecureNet Essentials Ultimate Contract has been working well for you and that the repair process has been smooth and hassle-free. Your feedback is incredibly valuable and helps others understand the benefits of our services. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help!Review fromGarrett M
Date: 10/23/2024
1 starGarrett M
Date: 10/23/2024
Horrible!! The worst warranty company. I paid $4000 for my warranty. My water pump and thermostat have started to leak and the repair is $2900. I have to pay $1700 of the repairs. I have called the warranty company and asked to speak with a manager and every time I am told they are busy but they will call back. I am still waiting to hear back from them. The water pump and thermostat are covered under my contract, but yet I am still having to pay more than the warranty company for my repair. I spoke to the repair facility and they have made it clear to me that the warranty company is doing everything they can to deny the claim. The phone calls are recorded and I have listened to them and it is very obvious that this warranty company does not want to pay for a covered repair. Do not buy by this warranty company for your vehicle because they will do everything they can to not cover the repair. I could have not bought this warranty company contract and been able to pay for the repair and have over $1000 left over. So again, buyers, beware and do not purchase this contracts warrantyG S Administrators, Inc.
Date: 11/11/2024
Thank you for sharing your experience and I'm truly sorry to hear about the frustration you've faced. We strive to provide the best service possible. I wan to clarify that we did authorize all covered repairs related to the water pump and thermostat, as well as communicate the limitations regarding non-covered items. I understand how disappointing it can be to encounter unexpected cost. Please reach out to us directly at 800-392-2635 if we can be of further assistance. We value your feedback and are committed to customer satisfaction within the terms of the contract.Review fromChad H
Date: 09/27/2024
5 starsChad H
Date: 09/27/2024
Weird I don’t see any good reviews, but I guess people usually don’t take the time to leave a review unless they are angry. So far we’ve had a good experience with the GSFS extended warranty we purchased with our used car. They sourced their own parts, which took a little longer because they initially sent a transmission for a AWD when it was for a FWD, but they fixed that and covered everything. I didn’t realize the warranty also included substitute transportation as a standard benefit, although we didn’t need it because the dealership graciously provided a loaner. Chad *G S Administrators, Inc.
Date: 10/01/2024
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you had a positive experience with your GSFS Service Contract and that our team was able to resolve the parts mix-up for you. We strive to provide comprehensive coverage, and it’s great to know you appreciated the substitute transportation benefit as well. Your feedback is invaluable, and we’re glad you felt supported throughout the process. If you need anything in the future, don’t hesitate to reach out!”Review fromErica L
Date: 09/18/2024
1 starErica L
Date: 09/18/2024
I am incredibly ****** at this organization. I was sold a magical wheel warranty that is literally useless, tried to use it when a wheel was damaged,, I sent in my required documentation and get the fake "autoresponder" email as if anyone that pays for this garbage is really valued. Although the magical email that includes no human service states it will be taken care of in 15 days, I've yet to see anything. Listen GS Administrators... I see all of these horrendous reviews here and it seems it is a YOU problem and you've got plenty of manpower behind answering these. How about answering your CUSTOMERS directly before it escalates here, or better yet, try selling a non-**** product that you stand behind like the magical paperwork states.G S Administrators, Inc.
Date: 09/24/2024
Ms. Lockwood, Thank you for taking the time to share your experience with us. We understand your concerns and strive to provide clear information about the terms of our contracts, including what is and isn’t covered. Unfortunately, in this instance, the nature of the repair fell outside the scope of the Tire & Wheel Service Contract you purchased. We’re sorry for any confusion and have included the contract language pertaining to the denial of your claim: “c) Limitations of Cosmetic Coverage: The Cosmetic Damage coverage of this Agreement does not include the replacement or remanufacturing of a damaged wheel. The Cosmetic Damage coverage only covers Cosmetic Damage that can be repaired utilizing current field repair processes. This Agreement does not cover the repair of nor provide reimbursement for the repair of Cosmetic Damage if the repair requires the application of additive material or the bending/straightening of the wheel. Chrome wheels and alloy wheels with chrome simulation are not covered by the Cosmetic Damage coverage provided by this Agreement.” If you have any further questions or if there’s anything we can do to assist you, please feel free to reach out directly at 800-392-2635Review fromRob S
Date: 08/28/2024
1 starRob S
Date: 08/28/2024
It's been almost 2 months since I've heard anything from this company and they say that it takes 20 business days to receive. I have been trying to get this taken care of for almost 4 months at this point.G S Administrators, Inc.
Date: 09/03/2024
Mr. Sanchez, Thank you for reaching out. Per our last communication via the online portal on 8/28/2024, we are unable to process your claim until we receive additional documentation. Please send these documents at your earliest convenience so we can move forward with processing your claim. We take customer concerns seriously and are committed to resolving this as quickly as possible once we receive the necessary documents. If you have any further questions or need assistance, please do not hesitate to reach out to us by calling 800-392-2635.Review fromAndrew L
Date: 08/21/2024
1 starAndrew L
Date: 08/21/2024
****** dealership practically destroyed my wheel but you guys won’t cover it! Had it sent there, too damaged to repair, not damaged enough to replace? With platinum wheel and tire? Don’t even want to imagine how poor the coverage is in the lower tiers…G S Administrators, Inc.
Date: 08/23/2024
Mr. Lockwood, We’re sorry you’ve encountered difficulties related to coverage provided by your Tire & Wheel Service Contract. We would like to review your particular claim but are unable to locate you in our systems given the limited information provided here. Please contact our customer service team at 800-392-2635 between the hours of 8:00 a.m. and 6:00 p.m. CST so we may assist you and review your concern. We would need the VIN (vehicle identification number) or the Service Contract number to look up your claim and any coverages you have in place. Thank you and we apologize for any inconvenience.Review fromLinda S
Date: 08/13/2024
1 starLinda S
Date: 08/13/2024
Impossible to get a person on the phone for questions regarding a claim. You are on hold for hoursG S Administrators, Inc.
Date: 08/16/2024
Thank you for taking the time to share your feedback. I’m sorry you have had a difficult time reaching us. We strive to provide timely assistance to all our customers. Our phone support is available from 8:00 AM CST to 6:00 PM CST, Monday through Friday. I’d like to help resolve your issue as quickly as possible. You can reach me directly at [email protected]. If you could please provide me with your claim details or any additional information you have, this will allow me to look into the situation and ensure you get the assistance you need. Thank you for your patience and understanding. I look forward to resolving this for you.Review fromRoy G
Date: 07/27/2024
1 starRoy G
Date: 07/27/2024
I just recently bout a vehicle and added an extended warranty from *********. First time using the warranty after about 32 days of having said vehicle, my experience with ********* hasn’t been pleasant. Considering that on one of the busiest service days at a dealership, they don’t have anyone working on a Saturday to take claim calls? Which I find annoying and beyond confused why they would not? So I can’t have my vehicle fixed because of this. So is this normal practice for SecureNet to inconvenience their customers??G S Administrators, Inc.
Date: 07/30/2024
Mr. Gonzalez, We’re sorry you’ve encountered difficulties with obtaining approval for repairs related to coverage provided by your Service Contract from SecureNet. GS Administrators does have an after-hours process in place which addresses most repair authorizations outside the regular business hours. We would like to review your particular claim but are unable to locate you in our systems given the limited information provided here. Please contact our customer service team at 800-392-2635 between the hours of 8:00 a.m. and 6:00 p.m. CST so we may assist you and review your concern. We would need the VIN (vehicle identification number) or the Service Contract number to look up your claim and any coverages you have in place. Thank you and we apologize for any inconvenience.
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