Business ProfileforBayway Cadillac Southwest
Current Alerts For This Business
Beginning early 2023 to date, BBB has noticed a pattern of complaints and reviews:
Consumer complaints and reviews allege the dealership adds on different packages to the contract that the consumer states they were not aware of or asked to be removed but they were not. One consumer stated she refused all the add-ons and signed on the I-Pad. Once she got home, she noticed they were added back in and totaled $2,600. It is also alleged that the dealership is telling the consumer the package add-ons are mandatory and they later find out they were not. Consumers are stating they try to reach out to the dealership, their calls are not returned.
Consumers are also upset with the dealership’s false advertising issues. The web site will show an available vehicle and the consumer will speak to a representative that invites them to come to the dealership to purchase a vehicle. When the consumer arrives, the vehicle was just sold.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 10150 Southwest Freeway, Houston, TX 77074
- BBB File Opened:
- 1/20/2023
- Business Management
- Complaint Handler
- Contact Information
Principal
- Complaint Handler
Customer Contact
- Complaint Handler
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
11 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Girum A
02/01/2024
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