Reviews

Review Details

• Review fromSarafina K

  Date: 03/05/2025

  1 star

  Sarafina K

  Date: 03/05/2025

  Easy Honda lied to me multiple times, played with my money, damaged my credit, and wasted two full Saturdays of my family’s time. Shelsey made promises about getting me into a car monthly, but I refuse to let this dealership destroy my credit and finances. Their staff took advantage of my patience and faith, stringing me along while easily letting other customers walk away. They forced me into a waiting period before I can get a car elsewhere, after getting me approved for a loan and then opening another one without my consent. While I will eventually received a refund, there has been no accountability for their dishonest and unethical practices. This dealership has completely failed to live up to its mission and values. If you are considering doing business with Easy Honda, think carefully—because their process is anything but easy. As if the entire ordeal wasn’t bad enough, Easy Honda had the audacity to send me a text thanking me for my “purchase” and asking for feedback—despite the fact that I never actually left with a car. After everything I went through—the lies, the financial games, the wasted time, and the damage to my credit—this careless and misleading message is just another example of their complete disregard for professionalism and customer experience.

  Easy Honda

  Date: 03/06/2025

  Thank you for reaching out and sharing your concerns. We understand that credit inquiries and financing decisions can be a sensitive matter, and we appreciate the opportunity to clarify how the process works. As a dealership, our primary role is to sell vehicles, and part of that process involves helping our customers secure financing through third-party lending institutions. However, we do not make credit decisions ourselves. Lenders evaluate each application based on an individual's creditworthiness and determine approval terms accordingly. Any inquiries made during this process are simply a part of the standard financing application and are not what causes a negative impact on credit standing. We always strive to find the best financing options available for our customers because, without financing, we would not be able to sell vehicles. That said, we do not require our customers to finance directly through us. You are always welcome to secure your own financing through a preferred lender if you choose. Our goal is to assist you in getting into a vehicle that meets your needs while ensuring you have access to the best available financing options.

• Review fromTykeah D

  Date: 01/03/2025

  1 star

  Tykeah D

  Date: 01/03/2025

  This is the worst dealership to ever buy a vehicle from . They don’t honor agreements and sell cars with out proper inspections or no inspections at all . Then they block you from contacting them . My sales man Mr Jeremy is very rude and now I’m having a hard time getting in contact with them .

  Easy Honda

  Date: 01/14/2025

  Thank you for taking the time to share your feedback. We sincerely apologize for the poor communication and any inconvenience you experienced during your interaction with us. Providing excellent customer service is our top priority, and we regret that we fell short of your expectations. Please know that we are committed to learning from this situation and ensuring that every customer has a positive experience with us. We will review what happened in this case and take steps to prevent similar issues in the future. If there is anything we can do to address your concerns directly or assist you further, please do not hesitate to contact us at your earliest convenience. We value your business and would like the opportunity to make things right. Thank you for bringing this to our attention and giving us a chance to improve.

• Review fromSam C

  Date: 01/19/2024

  1 star
  BUYERS BEWARE!!!! First let me say that Dante ****** was a great sales associate and had no part in the potential fraud occurring at Easy Honda. I think the sales team do a great job! I made the deal to purchase my CRV and then went to sit in front of finance: Irshad ******** We spent hours back and forth dealing and when we finally agreed upon everything, he rushed me through the documents that I needed to sign. Yes, I should have looked at each number again, but why would I think there was dishonesty when we finally agreed on the deal. The next day I reviewed the documents and did the math and I was being over charged $786. It was hard to notice since it was just a $10 difference in each month's payment. I thought it was just a simple mistake and it would be easily corrected. WRONG! Irshad ******* first response is: you must have misunderstood what was said. I then asked if this is why he rushed me through signing everything and his response back is if you do not like the deal, you can cancel it, we are not making any money off your deal anyway. The response for the next 3 months from Irshad ******* to the general sales manager was: either being ignored or If you do not like the deal, we can cancel everything. Never once was there a denial for the intentional over charge or an apology for the over charge. I finally received a refund for $786 at the end of Dec. Most people do not review their documents or notice the difference in what was agreed upon the since it is sneaked into the monthly payment, so it seems that everyone that has purchased a vehicle or will from Easy Honda needs to review their monthly payments and make sure you are not over paying for your vehicle. This seems to be a VERY dishonest dealership and it is unfortunate that Dante Spears is stuck in the middle of this and who knows what else this dealership is doing dishonestly! 1 Star is even too good for them, but the system would not allow me to submjt without at least 1 star.

• Review fromAlejandro O

  Date: 08/29/2023

  1 star
  Esto enpeso El 15 de junio estava trantando de comprar un carro bueno me ofresieron un toyota camry yo no lo queria agarrar por que El carro traia El bumper sobre puesto y atornillado con tornillos y bueno una abolladura y rallones entonces estos muchachos me dijieron que agarrara El carro que namas que me aprovara El banco El prestamo para El carro me lo iva areglar y bueno les crei paso un mes y no tuve alguna yamada para llevar El carro areglar o del Banco sobre mi pago enpese a llamar al dealer para preguntar aserca de mi carro y me enpese a dar cuenta que algo andava mal me enpesaron a hablar muy groseramente diciendome ke ablara con el banco que eyos ya no tenian nada que ver conmigo o El carro hable al supuesto Banco que me lo avia financiado y me desian que yo no tenia ningun prestamo de carro con eyos y bueno desidi ir al dealer para preguntar que estava pasando por que El Banco dice no me dio El prestamo para El carro y no me lo an areglado y Vengo a preguntar y bueno ahi fue donde enpeso la pesadilla me dijiero que la persona de financiamiento renuncio o lo corrieron y bueno por eso no se savian nada y El señor nuevo de finaciamiento me dijo qie no me avian aprovado pero que me iva a conseguir otro banco y bueno y yo le dije que cuando me Ivan a areglar El carro y El me dijo que no lo Ivan areglar que lo que me prometio El otro señor El no me lo avia prometido y El y el manager de carro usados se pusieron muy agresivos conmigo me trataron de intimidar y me estavan forzando aque me quedara con el carro por que ya lo avia manejado por que si no me kedava con el carro no me Ivan aregresar Los 2500 dollars que puse de enganche y bueno me trataron muy mal me ofendieron abusaron de mi confianza y si maneja su carro por 30 dias fue por si culpa o no aser su trabajo bien no por mi culpa ok no es justo que no me quieran regresar mi dinero.

• Review fromCarl H

  Date: 06/19/2023

  1 star
  Easy Honda is deceptive. Drove on Saturday from 3 counties away to make a deal on a Certified Pre-owned Ridgeline. When I test drove it on the highway, it pulled to the right. Surprising since it was supposed to be a Honda Certified. Sales manager agreed to fix the alignment and put in a new battery and service transmission. I agreed to purchase it for asking price on Monday. When I arrived Monday to get the truck, it had just come off alignment rack, but the report showed the rear suspension was still out of alignment and no adjustment was possible..it needed new springs. Sales manager A#####, asked if I would agree if they used aftermarket parts, which I did. He then came back and said aftermarket parts not available, I would have to pay an additional $850 for rear struts. He refused to honor our deal, demanding I pay for their ineptitude or trying to cover up the alignment problem from the start. While waiting, I found OEM struts from another Honda dealer online for $120 plus shipping. He still refused to fix the problem, So much for “Honda Certified”… Easy Honda should honor the deal their sales manager made. Did I say “honor”? Maybe asking too much. What a waste of 2 days of my life.

• Review fromMegan M

  Date: 03/31/2023

  1 star
  Took my car for an inspection and oil changed on February 9th. At first I was told there was a battery issue and since under warranty they would repair free of charge. Then I was told that was not the issue with my car and it was unable to pass inspection due to something being off (service manager was clueless). She mentioned that I may need to drive the car for a bit to reset the system and then try coming back. I asked her to please try again on the inspection to see what is wrong. 3 hours go by and I hear nothing. I called and left a voicemail, then finally get a call back saying they wrecked my car. I DID NOT give them authorization to drive my car on the freeway. The service person left his phone charger plugged in my car, clearly not paying attention either. Doesn't end there. Go back and forth on getting the car repaired, I selected the body shop of choice, emailed the head Service Director, Johnnie ***** informing him where to get it taken care of and he completely ignored my request. Car sat in the parking lot for an additional week as I tried to confirm them to get my car fixed at the body shop of my choice per THEIR INSURANCE. Finally get my car back at the end of March. Come to find out Johnnie ***** tried submitting a fraudulent claim to MY INSURANCE company to cover damages. I have proof from their own employee Kimber that he requested the check from my insurance ***** and proof that the request was submitted by them and mailed to their dealership. I have every receipt from the body shop that their insurance covered it all! I caught this and followed up immediately with both my insurance company and the dealership. Johnnie tried claiming to the GM it was for the ladies damages from the accident on the other car, a blatant LIE. Their insurance covers that as well. The GM outright lied to me, then whined about having to delegate the issue to his team to look in to. How about you take ownership of your team and you do the looking in to INSURANCE FRAUD!

• Review fromLucy R

  Date: 02/03/2023

  1 star
  Bought a brand new CRV Honda from Easy Honda in June 2022. Since June it has ran GREAT!!!!!!! Then I noticed a smudge and a crack on my odometer cover and a problem with the floor mat lock down device. Took it took Katy Honda on January 16, (MLK Day) since it was closer to my house. They told me it wasn't covered under Honda warranty. Today, January 28, I went to Easy Honda to talk to my sales rep, Danielle Ameson about this situation. She said the same thing as Katy Honda. I got upset and they sent me to the service department. At the service department the service rep on the line listened to my complaints and went to get the service manager Johnnie. Within minutes Johnnie had my problems resolved. Michael ****** is handling the situation and well call me next week when the parts have arrived. THANK YOU, JOHNNIE!!!!!!!!!!!!!! You should give customer service lectures to Katy Honda and Danielle Ameson. I'll update this review next week once parts have arrived and service is complete.

• Review fromJeanne S

  Date: 05/19/2022

  1 star
  I was told they had a delivery of an Odyssey coming in the end of May and wanted me to come in so they could give me an estimate on my trade in. When I arrived, the salesman who I spoke with on the phone was not available even though I had told him I was on my way. Another salesperson took over. They took my vehicle back to get the estimate. The salesperson came back with a piece of paper with numbers on it. They listed the MSRP at $50,000 and then proceeded to ADD additional charges to that. They showed me NO proof of the Odyssey they were selling me. They added $3,900.00 to the cost because I walked in the door and said I was interested in buying a new vehicle. They added another &1;900.00 for a protection package that was supposed to be STANDARD on the vehicle, ISN’T THAT INCLUDED IN MSRP.? I checked out the protection package and at most dealers if NOT standard, it would cost $395.00. They left two letters off the front of their name SL. They don’t deserve even 1 star.