Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************** received forms from G Motors that ***** *** never presented to me that had my signature several times. The forms were withheld during the signing process and ***** (sales associate) did not include said forms in the copies I left the dealership with. Imran intentionally left out the vehicle history and sold me a vehicle with severe structural damage. He also misled me, explaining that I would be paying ******************* $2500 in interest, which turned out to actually be at least $7000. ***** has a bad reputation amongst customers for being manipulative, and not honoring his word.

  Business Response

  Date: 10/29/2024

  Car is repossessed by the *********************************. Every form was signed by the customer and represented to him.

  The customer is fully aware of every form we present to him . the car was sold back in 07/13/2023 

  Per the bank, they  repossessed the car because he was giving them hard time.

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

   

  Again, ***** made a copy of all the forms I signed, those forms were not included. The forms sent to the bank clearly show forgery. I wouldnt even be the first ******** ***** has done this to, and I have the evidence to show it. The car wasnt repossessed, as im currently driving it, and its only going back because I wrote the bank informing them I had no intention of paying over three times what the car is worth. Since yall obviously dont plan on taking accountability ill just proceed with filing a lawsuit along with the evidence ive compiled from the experience of other ********s. Imran lied about everything from the interest Id be paying on the vehicle to the condition of the vehicle itself. 

  
  
  
  
   

  
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 **** Expedition around 5 months ago, and it has been nothing but trouble since the very first day. I made numerous attempts to contact Gmotors to inform them that they sold me a faulty truck, but they completely ignored my emails. Every time I called, they just redirected me to email the service department. *** up with their lack of response, I took my truck to another mechanic who confirmed that Gmotors had sold me a defective vehicle. Now, I am stuck with a hefty $14,000 bill to replace the motor.******* ********

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22, I went to G motors to possibly purchase an Escalade I saw online . I provided the picture of ad which says ******. I saw the vehicle and looked good from the outside, I was not given the chance to test drive. It was starting to storm so I felt maybe that had something to do with it. Afterwards I went to financing to sign paperwork. I traded in my ******* Elantra for 1500 and 2500$ cash. As I drove home I almost got in an accident because the brakes would not stop the vehicle. Also the steering wheel started to shake randomly. When I got home I looked at my paperwork and noticed I was charged ****** instead of the ***** that was advertised. Also I was charged a 87$ unknowingly I found on my bank statement .The next day I took the vehicle to a mechanic , Ive enclosed the problems he found. I was sold a car with brakes down to 10% and almost 4,000$ worth of work needed to be done which I was told the car had all maintenance taken care of and was in pristine condition. I took the car back on the 23rd about ***** hours after I purchased it and I canceled the loan with *********** my lien holder in which they agreed to cancel. I was told by **** I had to wait 48 hrs to receive my car and down payment. It made no sense to me seeing it had not even been a full 24 hrs. 5 days later after constant back and forth I was told to come in and get my car. I was told I was charged a 10% fee of the car and only was given 1038$ out of my 2500. I was told I had to sign in order to receive my car in which I was without for 5 days without a way to get around. I signed because I needed my car and only given a partial of my down payment. I was very angry about getting lied to constantly and want justice

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a car march 2023 with them. and also purchased a warranty with ********** which was $1,995 added to my total financing. Paid out of pocket for thousands of dollars in repairs covered by warranty. Learned in april 2024 i never had a warranty with brightline. My contract says i do. contacted ******, said i need refund from my financing company ************* called ************ they explained the dealerships deal with the warrantys and that they need to send a refund to *********** to get it taken off my financing total. Now G motors is ignoring my calls & refusing to pay. I am paying an extra $1,995 for a warranty i never got. they stole the money from me. ***** *** handled my sale. lied about the warranty. and refuses to fix this. this is fraud. their new location is ****************************** their new number is **********

• Initial Complaint

  Date:04/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car back in September 2023, were now in April ********************************************************************************************* back and nothing, they sent my plates and title with the wrong address and refuse to fix it and the dmv wont give it to me until they fix it.

• Initial Complaint

  Date:03/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ********** Jetta from G Motors on August ******* for $15,175.00. Since then *** had to make several repairs to the vehicle totaling over $2500 dollars. And now the mechanics at ********* ran a diagnostic on the vehicle. The engine needs to be replaced which is over $14,000 in repairs. I wish to have a refund for the vehicle as it is a lemon.

  Business Response

  Date: 03/11/2024

  Hello,

  This vehicle was sold back in August 19 of 2023. Vehicle was sold as is and signed on an AS IS form . Customer was offered to have a service contract to protect him for any future incidents , customer declined the offer. Vehicle sold 7 months ago, dealer assumes no liability. 

  Thank you

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, 2/15/24, I bought a 2010 ********** Lancer from G Motors at **********************************************************************. The vehicle price was $20,995.00 and I purchased an extended warranty for $3,495.00. I looked the car over and from an external point of view everything seemed ok. I asked did the car have any issues and was told NO. I used a loan financed through **** to purchase this car and G Motors told me that I couldn't take the car home upon completion of the sale. I was told I must wait until they receive the funds from ****. I called **** and they verified the loan had been fully funded. When I called G Motors, the finance manager told me he had to check with the accountant and didnt know when hed hear back from her. He asked me not to call again & kept disrespectfully referring to me as brother. On 02/19/24 (Federal holiday), the finance manager called & said they received the funds I could come pick the car up. I had to drive back from ******* to *******. Shortly after leaving G Motors the car started acting up, I stopped by Autozone in *******. They checked my battery and had to replace it. However, the car was still giving me trouble, so I took it to *****************************, where I was told the car had many issues but the most crucial one is it needed a new transmission. I was feeling uneasy about *******, so I came home to have a trusted local car shop look at it. I ended up having to have the car towed to Auto Euphoria. I attached the receipt showing what I paid for the ******************** of the needed work (transmission replacement for $20,206.98). Auto ******** contacted the extended warranty ************** said they wouldn't pay for the work because its a preexisting condition. They stated I needed to talk to G Motors. I contacted G Motors and was blown off again, they didnt offer to fix the problem and stated a refund wasnt possible. They also stated I couldnt cancel the service contract even though it states I can in my contract. Please help.

  Business Response

  Date: 03/05/2024

  Client never contacted us to inform about any issue. a female stating on his behalf was requesting information for privacy purposes we advised her to have the client directly to contact us.

  we even provided her with our service department email to email anything requested but we never received an email or heard back from them.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used 2011 Audi A3 vehicle from dealership 3/13/2023. Title & registration have yet to be located 5 months later. Vehicle is also a lemon, as it was sold without proper maintenance or inspection protocols. Provable and documented by the new brakes that had to be installed the next day after purchase. Also as noted in a Google review two months after purchase the entire computer system was faulty/defective. Key fob never worked as I was told it was a dead battery however turns out it was the computer system. “Service” light is continuously on even after having vehicle serviced, again computer/electrical. Intermittent vehicle sensors/lights give false readings and then go away. Vehicle was unsafe from the moment it left their lot and at no point in time ran & drove as it should have.

• Initial Complaint

  Date:08/16/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not getting my license plate and tags. I have called and left several messages but no one has responded. I am driving on expired plates since Aug 8. They left one message to inform me that my license plate were in. I have reported the dealership to the Department of Transportation. I need my plates and tag.

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday August 11th, I had flown to Texas from Tennessee to pick up a truck, they told me that they would have it washed and ready when I got there, I had asked if it had any issues cause I have a 15 hour drive back with it, they said no, it’s all good to go, I get there, it rides rough, shaking real bad and I had asked about it and they said it’s just the lift kit on it, didn’t think much of it after that, went back after the test drive signed the papers and left, got to the interstate and it had a severe death wobble, scared me so bad, people around me were slamming on the breaks and afraid to pass me, the second time it did it I had a Good Samaritan follow me with his hazards till I got off the exit, got back and said I don’t want it, there is something major wrong and I feel unsafe and that I had still had 15 hours to go and this happened right away, they kept insisting that they make it right, they had switched out tires in the front cause they we so bad supposedly and didn’t balance them, they had spent several hours before that checking fluids and shag not, I said that I just want my check back and if I callus leave now that they could even keep the deposit, we’ll they didn’t and I had to catch a flight the next morning, they kept telling me we want you to be happy at the end of the day and I kept saying then I don’t want the truck, your ignorance of putting used tires on for one, not balancing the tires, putting the wrong size tires in the front of a 4wd vehicle which you should never do and failed to disclose that information almost had me killed!