Business ProfileforSubaru of Clear Lake

On 11 Sep 23 I purchased a 2022 Subaru Ascent. Also i bought a ******* ******** *** ************ *** *********** *** **** ****** ********** *********** Documents were desk signed electronically. No hard copies were given to me to review before leaving the dealership. Copies were later sent to my email address on 14 Sep 23. I reviewed the email docs of the purchase. I believe Mr A ******* (Finance Mgr) skillfully misrepresented the warranties. Specific Items i expressed i didn't want were disguised in larger, more costly packages. I felt deceived, so I to returned to the dealership to "cancel the warranties." The Fin Mgr wasn't at work on 14 Sep. Tim (Svc Mgr) spoke with me. I explained i felt deceived by the practices of his Finance Dept. I stated to him i wanted to cancel all contracts that i purchased. He stated that some contracts could not be cancelled but the Service Agreement and GAP were the only ones that could be. Moments later, I found wording on the RHT paperwork that showed it was cancellable as well. I brought it to Tim's attention and he included it on the cancellation form. I signed the form and received a copy. Note: I believe Tim was trying to deceive me further by "omitting" the Road Hazard was an item i could cancel to get refund. Six weeks passed so i followed up on the status of the refunds. I made calls over the next two weeks with no response. Then i sent a "Certified letter"on 1 Nov 23. On 2 Nov 23 Mr ******* called me and said he was in receipt of the Certified letter. He stated he had no idea i'd signed a contract cancellation form. This illustrates no action was taken prior to 2 Nov 23. Now after 10 weeks, only the Service Contract $3999 has been refunded. The Road Hazard $699 and GAP $1199 have yet to be refunded. BBB's intervention is necessary because indifference shown by this dealership is appalling. I have no confidence in their ability to do the actions necessary to provide me with positive results.