Business ProfileforAll Service Master LLC

On Thursday, October 13, 2022 All Service Master LLC, *** ******* ***** ******* came into my home to clean my chimney. Moments after they said they finished the job and left my home, I went into my living room and noticed a layer of soot, or black greasy dust all over the floor. I soon realized there was black soot on EVERYTHING in my entire downstairs, up through the stairwell to the floor above. Every shelf, knick-knack, all my furniture, floors, window coverings, even the walls and ceiling had a layer of black soot on it. I immediately contacted the owner of the business and he began making excuses. I texted him photos of what had happened and he acknowledged there was a problem. He offered to have some housekeepers come in and clean it. That did not meet my standards for what I knew it was going to take to clean up this disaster. Besides, he had just ruined my house. Why would I let him send more incompetent people into my home? I told him I wanted a professional to come in and remediate the soot from my home. I contacted ******* and they came to my home that same day and began the process. It took ******* nearly 2 days, using 5 people, to clean the soot from all the surfaces in my home. I presented the bill to the owner and he refused to pay it. I requested the name and contact information for their Limited Liability Insurance and the owner has refused to furnish it. I requested a refund to my credit card in writing and verbally for the service. The owner refused, even though their website clearly states a "100% Satisfaction Guarantee or Your Money Back". I believe the men who made the mess in my home knew what happened, but did not tell me. At one point during the service the men turned off the machine, picked it up and "scurried" it our the front door. I believe they knew the machine had malfunctioned, or they did something wrong to release the soot into my house. Everything about this situation is unacceptable.