Business ProfileforClosets by Design Houston

I called Closets by Design in June of 2022. The designed came to my house for an appointment on June 13. I met with Brenda while she took measurements and listened to my requirements. We spoke by phone and text a few times to get things settled on our closets. There was a lot of pressure to finish because a sale was ending soon. I signed a contract on July 8, and paid the 50% down as requested by putting my credit card number in the contract as required. We did not get a scheduled date for installation until August 3. The understanding was that it would take 1 installation visit and possibly two, but no more than that to complete the closets. Josh the installer was to arrive at 10 on August 4. Around noon we received a call that the installer had a flat tire. They ultimately arrived at 3 PM. After this it took 4 more appointments with missing tools and parts as the culprit and the closets are still not finished. At this point, I stated that I was displeased with the amount of trips and visits and the installer telling me that the deco cabinet fronts and drawers were not going to be installed for at least 3-4 months, if not longer. It appeared that I had been charged the entire amount for the closets as of August 8. Meanwhile, on September 5, my bank statement arrived and listed 7 charges to the account totaling $12,802. The contract amount was for $10,802. I called and spoke to Sarah who admitted accounting made a mistake but fixed it. My bank statements showed only the seven deductions and no credits. Immediately, I sent screen shots of the error and continued to ask about when my closets would be finished. After several days of back and forth and being passed to a new person and told that accounting was aware of my concern and would get back to me when they can. I finally said I needed to know what the plan would be to refund the overcharge and finish the closets. I got no response and haven't heard from anyone since despite voicemail, texts and emails sent.