Customer ReviewsforThe Men's Wearhouse

Worst experience. They don’t abide by their own websites return policy. I called prior to and got confirmation before attempting to return an item. This company’s left hand doesn’t know what the right is doing An absolute shame

I recently went to this store to purchase a tuxedo. After trying on a few items, I was told that part of my order would need to ship from a different store and that I would need to come back to get tailored once the items arrived. I contacted the store a couple days later to inquire about the items and was told that they had arrived and that I could come in, any time, to get them tailored. Bear in mind that this wall all time sensitive as I needed the tux for an upcoming event. I asked if I could return to the store on a specific date and for verification that the tailor would be there own that date..... I was told "yes." The store is a two hour round trip from my residence so I wanted to be absolutely sure that the tailor would be there when I arrived. When I arrived, an associate handed me a bag containing various items, as well as the tux jacket and said, "you are all set." I found this odd because I had not yet even met the tailor and my tux had not been altered! I asked to see the tailor and was told "he isn't in today" and I then explained that I was there by appointment specifically to meet the tailor. The response was, "oh, well he is out for the Thanksgiving holiday." Hmmmmmm...... I specifically scheduled my visit on a day I was told the tailor would be there. I was told I would now need to return a 3rd time to get fitted. And let's not forget I would still need to come back a 4th time to pick everything up. That is 8 hours of driving across 250 miles or round trips!!!! I have been a Men's Wearhouse customer for over 25 years but am writing this review to let them know that I will NEVER set foot in one of their stores again. They have lost my business forever and I have come to realize that purchasing clothing from this establishment is akin to ordering a #4 at a fast food restaurant......This company is in crises and, if you are on the market for men's cloths, buyer beware: they are clearly on the decline and on their way out.

They are absolutely deceptive. Ordered a suit for our upcoming wedding online. The pants we received in the mail were a size 40 instead of a 36. We returned entire suit and customer service placed a second order for us on the phone which was about $30 dollars more than the first order. We were offered free overnight shipping to ensure that it arrived in time for our wedding that weekend. Breakdown- $58.15 for jacket, $39.99 for pants- Subtotal was $98.14. Tax was $8.10- total paid $106.24. Suit did arrive in time- except the pants still did not fit. They were way too big. We were forced to go to a local store and buy another pair of pants for the wedding. I initiated a refund for the pants on September 5th. Email I got said I should expect an estimated refund of $39.99. September 21st, I get an email saying my $30.21 refund was processed. Called customer service and they informed me that the pants and jacket were discounted to $30.21. After adding it all up and trying to explain to them that I was given a $24.00 discount on SHIPPING due to their error in sending the wrong pants the first time. Instead their system calculated the $24.00 on the items instead. My receipt shows a completely different amount breakdown. To make this plain and simple, they don't offer refunds on the shipping charges. I had eaten the first shipping charge as well. It seems they will manually discount things in their system to make the price reflect what they want. Customer service's "records" reflect a $43.93 suit jacket, $30.21 for pants- subtotal $74.14, plus $8.10 in tax and $24.00 in shipping. This is why they are only refunding me $30.32. By their own records- if the suit was in fact $74.14 - I should have only paid $6.12 in sales tax. Texas has a sales tax rate of 8.25%. They are deceptive when it comes to their refunds, refusing to offer a full refund for items that were returned, unused within the 90 day window- and items that were completely wrong from what was originally ordered.

Manager of store became confrontational when asked a question. about my previous experience. Became visibly angry- face red, body shaking- talking loud and fast. When asked to step away and just give me contact information Manager if store continued to behave erratically and bizarre, another employee had to take manager to another room and then continued to attempt to assist me. I am still waiting for someone above that manager to call me back. It was totally unacceptable behavior and totally unacceptable behavior of a manage period! I will NEVER ago back to this location or any other location or store affiliated with Men’s Warehouse again! Worst customer experience ever! Do yourself a favor and look elsewhere first!

Unbelievable! Don’t do it! save yourself the aggravation and money! I had the worst experience ever! Out of 7 people Not one tuxedo fit properly! They charged me $260 for my toddler! Meanwhile his pants were about 2 inches too long! The shirt didn’t fit either. So what did they do? They gave him a totally different shirt than everyone else. Meanwhile, when you’re paying almost $300 for a suit not a Tuxedo, you would expect it to come pressed! No it was beyond wrinkled so I had to iron it myself. Also it wasn’t ready until the day before my wedding! Then I was told it had to be back by the 19th. I received it on the 15th. I just brought it back and they told me I owe a late fee. Are you kidding me?! We were told the 19th. I wish I could post pictures you would be appalled. They don’t even deserve the one star I have to give them.

WORST SERVICE EVER! DO NOT RENT FROM MW! NEVER AGAIN. I will refuse to ever rent through a MW again. Manager and associates were rude, slow and unhelpful. The whole experience was a nightmare. Rental was ordered incorrectly. Over 2.5 hours to just get measured. Then tried to charge a $20 per Tuz late fee bc we brought back on Monday, instead of Sunday, the day after wedding! SAVE YOURSELF STRESS AND HEADACHES. DO NOT RENT HERE.

Attention LGTBQ+ Community I recently had an incredibly disappointing experience at Men’s Warehouse(Olympia, WA), which left me shocked and disheartened. As a customer seeking a welcoming and respectful environment, I was appalled to encounter blatant and hurtful homophobic slurs from the management of this establishment. Upon entering the establishment, My fiancé and I were initially looking forward to enjoying checking a box on our “Wedding To Do List. However, any semblance of positivity was immediately shattered when a staff member directed offensive homophobic slurs towards me & my fiancé. This behavior is completely unacceptable and goes against the basic principles of respect, inclusivity, and equality that every establishment should uphold. No one should ever have to endure such hurtful and derogatory language, especially in a public place. It's deeply concerning that an establishment would employ staff members who perpetrate discrimination and hatred. This incident not only affected me personally but also cast a shadow over the entire experience, making it impossible to enjoy anything else about my visit. After my visit we felt extremely uneasy and wanted to make a complaint about our experience. To my surprise the staff member that made the homophobic slurs was the manager of this establishment. I requested to speak with another manager or someone higher up and was told I would get a call back to address my concerns. Within a few days we received a call from a representative claiming to be a general manager for the area. He acknowledged our concerns and assured us this isn’t standard practice at their establishment and told us he will be taking care of us moving forward. On 7/31/23 He stated that our entire wedding party will receive complementary tuxedos in efforts of smoothing over our experience. After multiple attempts to reconnect with the general manager we have still yet to get a response. The big day is now in less than 2 months.

I was not acknowledged when I walked in but another customer had walked in not long after and got acknowledged right away. Therefore I was standing there not being helped to the point where I had just walked out and took my business elsewhere.

Bought my first suit from them, didn't know how suits were supposed to fit. They told me it fit me perfectly so I went with their recommendation, I put the suit on in and went to work come home to find out this suit doesn't fit me at all. Pockets are flared outward, the jacket is too tight to button and after I unbutton it once the button itself comes off. I go to get a refund because it doesn't fit me properly. Instead of refunding me my money they want to give me the run around and try to give me a 50 dollar gift certificate and half off my next purchase. I don't want to do business with someone who can't do it right the first time. How am I supposed to know if s suit fits if I don't wear it nonetheless if they tell me it fits me and then come to find out it doesn't fit me at all.

I visited the Men’s Wearhouse in Valencia, Ca., On 7-03-23. I received excellent service. Martin, the sales associate, was very helpful. I purchased a new Blazer, pants , dress shirt & a tie. I’m very pleased with the quality of said items. I highly recommend this store to other shoppers.