Complaints

This profile includes complaints for First Investors Servicing Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Investors Servicing Corporation

  5757 Woodway Dr Ste 400 Houston, TX 77057-1520

  
• 

  First Investors Servicing Corporation

  675 Bering Dr Ste 700 Houston, TX 77057-2141

  
• 

  First Investors Servicing Corporation

  3065 Akers Mill Rd SE Ste 700 Atlanta, GA 30339

• 

  First Investors Servicing Corporation

  380 Interstate North Pkwy SE Fl 3 Atlanta, GA 30339-2222

• 

  First Investors Servicing Corporation

  380 Interstate North Pkwy SE 3rd Fl Atlanta, GA 30339-2222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid the vehicle off last month, April 2025 and are due a refund which when I called today and asked about it I was told that it wasnt processed yet. I was also told that it would take at least 30 days to receive our money back. This is unacceptable customer service. If youre late on a payment 1st Investors will call you 3-4 times daily. This place has double standards which is not fair. I would also think that $20.00 per day should be added on to the refund from the day it was paid off until the refund is received by us. Ill also be filing a complaint with the State.

  Business Response

  Date: 05/06/2025

  Thank you for notifying us of your concern.  I have requested information from Customer Experience Team and have been provided the following: "The customer is expected to receive an overpayment refund iao $1046.37. I called the customer this morning to provide an acknowledgement of the complaint I left a message and sent an email to the customer advising a refund will be issued and the time frame for the process to be completed. I also submitted a payment refund request ID# ****, forwarded the request to my Manager REDACTED NAME to have this request escalated. I will provide more updates as I received them."

  In the meantime, do not hesitate to contact us at ********************************************* if you have additional questions or concerns.  

  Customer Answer

  Date: 05/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called First investors on 10-MAR-2025 an ******** *******. requested the total amount to pay the vehicle off. she gave the amount due as $6,029.07 when i tried to pay the amount in the payment portal, there was a limit of $2500./day. i told her that i could not pay the intire amount. i asked for another pymt method, she then provided me wire transfer in.shown here in email.FIRST INVESTORS WIRE TRANSFER ******** ******* <**********************************************************>Mon, Mar 10, 10:43AM to me Good Day,Please see wire transfer info below.Wire Info:***** Fargo Acct Name: FIFS Exception Routing: ********* Account: ************* Address: ******************************************************* Ref: (Customer *********** #)Payment Amount: (******* then called my bank to get the wire sent, on 13-MAR-2025 i called back, phone number: ************, to confirm that payment was received, at that time the bsiness advised that there was no indication of any payment, in the form of wire transfer, the young lady i talked to confirmed the wire transfer information. the correct Address: ********************************************************i called my bank and made the correction. i followed up again on 21-MAR-2025, and i was told that it can take up to 7 to 10 business days. the address correction was confirmed by the young man. He advised me to allow a week, then call back on 31-MAR-2025. I called back to day, and the call kept getting disconnected. when i finally got a young Lady on the phone, she advised that my payment was 22 days late, and when i tried to explain that i had submitted the payoff amount of $6029.07 on 10-MAR-2025, she put the call on hold and never came back to the phone. I Have attached all emails in regards to me paying off my vehicle.

  Business Response

  Date: 04/04/2025

  I have just been informed of the following: "The payment has been located and posted to the account. I will monitor the account for Monday to ensure the payoff was applied and posts correctly."

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* ***** and ***** ******** purchased a Compass in 2022. The unit was stolen in July 2024. We've submitted all requested documents including police report. Our insurance company sent approximately $18, 000. This left a balance of about $11, 000, which has been paid by Allied for gap insurance. My credit report shows the account is still open and active, which prevented me from getting another automobile. It's been confirmed that allied has paid their portion to close out the loan. It's been almost a year. Please help. Also, I was employed by then and still was unable to speak to anyone to help me. You can never get through to anyone in Insurance.

  Business Response

  Date: 03/24/2025

  Thank you for notifying us of your concern.   We have confirmed that the *** provider sent the *** proceeds to the wrong address. We have requested for them to place a stop payment and reissue the *** proceeds to us at the appropriate address. Attached is the *** breakdown provided by the *** administrator.  This amount will be added to the account and will reduce the balance in the amount stated. We apologize for the delay and the frustration that it has caused you. If you have additional questions or concerns, do not hesitate to reach out to *********************

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First investors is not allowing me to pay on my account. This is ridiculous. Because I made 2 payments this month they literally will NOT allow me to pay more. How is it they can hold the title of my truck ****** if I can pay it off is beyond me. This better be fixed and it better be fixed immediately. I'll be filing an *** complaint as well.

  Business Response

  Date: 03/17/2025

  This is untrue and has been explained to you.  We will wait for the ************************ Complaint.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  The trash people refuse to help or fix their issue. Horrible freckles scumbag, Whomever responded to this complaint. 
  Regards,
  
  
   
  

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  They are still refusing payments on the account. I've never missed a payment. I'm trying to pay more than I owe. THEY ARE REFUSING. Whomever addressed this complaint should be fired. I attached a screenshot from their own website showing their refusal to accept payment.  The *** complaint is filed. I'm filing with the AGs office next. 
  
  Regards,
  
  
   
  

  Business Response

  Date: 03/25/2025

  Customers may pay extra.  Any amount more than the accrued interest since the prior payment will be applied to principal allowing you to more quickly reduce the balance.  See the response to CFPB # 250322-19525552 for more detailed information.  

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve  satisfied with this resolution.]
  This is just more words. This is not what they do. Real life is them denying payments. This is a lie. 
  Regards,
  
  
   
  

  Business Response

  Date: 04/02/2025

  We are closing the complaint.  

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a third party that was helping me to make payments on my Elantra which is my ONLY means of transportation. Something had occurred on his bank account and I did not know that it was connected to the payments made. I had a suspicion that the payments were affect; I called the bank who were very indirect about the situation. I tried discussing payments but the individual who answered the call would not discuss the payments with me. Then the automobile was repossessed. I suspect that they are running a CHOP SHOP after their treatment and looking them up on ******. They have a location extremely far away in *****, and I had received an email 'offering me a job' and then they took my car. I am living in a disaster area after ******. I think they are scam artists, to put it mildly. I now not only need my car, but am actually nervous for my life. I do not address the local police department due their continual unprofessional misconduct but I would never do business with ********** ever again.

  Business Response

  Date: 03/01/2025

  We have explained the payment history to you.  See attached.  We are unable to address the other allegations against those with whom you may reside.   We suggest that you seek help through law enforcement or a social worker.

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

   

  Regardless of claiming they explained the payment situation, they did not. In fact, I am not even sure if they individual on the call 'speak Eenish' (I hate to write it smart aleck like this). I need my car to work a job and a third party has the money set aside. I was told that the payment would be processed and I could have the car returned and refinance or whatever I needed to do. These agents are so professional; I also am suspicious that the impound lot and/or dealership or bank or someone is committing criminal action. I have someone pirating through my internet modem or router? I do not consent to this harassment and have reached out to the ***. I think the harassment could be coming from the bank somehow (have they ever had a Mr. ******* **** ******* as a client anywhere in this network? He is the father of my third ****** ****** but that is CONFIDENTIAL INFORMATION). I had an issue with a car lot connected to ***** previously; I was taken AGAINST MY WILL TO WORK AT A CAR LOT.

   

  If there is a connection, I need help pressing CRIMINAL CHARGES. However, regarding the payment, I have someone that was stepping in to help; they are impeding my right to work! I want to press all applicable charges because there should have been no issue. Someone scammed the other person's card or they filed payment under a DIFFERENT NAME that they did not recognize. Imagine I call First in Financial Services and they answer Stellantis; how do the charges show?

   

  They did not explain any of this nor allow communication between and I the third party. My father had fraudulent charges and had to get a new card, per my understanding.

   

  I have some IDIOTS on the *** through my modem going: DID *** GET *** CARD ****?!

   

  I need CRIMINAL CHARGES PRESSED and they need to stop contacting me about some 'big surprise' that I am going to 'week up preegneat' or some stupid crap!

   

  Irregardless, they are refusing to run the payment on a new card and then holding my automobile!

   

  I WANT THE PAYMENT RELEASED WITH THE MAXIMUM FINANCIAL COMPENSATION ALLOWED BY LAW.

   

  I will also be filing a complaint to ******* as they never issued me the owner's manual. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 03/17/2025

  Have your attorney contact us. 

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They hold the loan agreement for my **** escape. The last 2 payments have had to be paid by phone, but usually I pay online. Usually it goes through within a couple days. They are waiting 8 days after the time frame of me paying it to process it. They claim they process after the 5 day period. I was under the impression it would be taken care of. So what happens is that they are adding on a fee on top of it by processing it 8 days later. This is causing my interest to go higher. I pay ahead of time so it wont do so. They are now charging me a fee and a return check fee which is ridiculous since I am paying ahead of time.

  Business Response

  Date: 10/31/2024

  Attached you will find our review of the recent payments.  The payments are timely processed, but were rejected by the bank.   This happened with the last two payments.  We are going to waive the fee as a courtesy.  If you believe that the payments were not rejected by the bank, or if we are misunderstanding the concern, please let us know at *****************************.  Or we can have a Customer Experience Team member contact you to discuss the concern.  As for extra accrued interest, I see that you have requested and have received 5 deferred months.  As disclosed in the applications, that will result in more interest accruing as would have if all payments were timely made.  

• Initial Complaint

  Date:10/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About two months ago around the middle of July 2024, I called First Investors in order to surrender my 2017 Chevrolet equniox. I could not afford to pay for the truck due to becoming blind and left with partial eye sight. The company said that there was nothing they could do in order to keep the truck. I have been paying for insurance for the past 2 months and I still have the truck. I called them twice about this. The first time they said that they didnt get the sign paperwork that I have proof that was sent. So they sent the paperwork again. I signed it and sent it again. After a few days, I called to see if they got it. They stated yes. A *** called me the first time about the surrender and I asked when was someone coming to get the truck. The *** stated that the ***o company was busy with the hurricane ******. The second time I got a call about picking up the car. They told me that it would be 24 to 48 hours before they came. Each time I spoke to the ***s they told me to put the keys under the mat. I told them no to that because I am responsible for that truck. Now its October 25, 2024 and I am still waiting for them to come get the truck. I would like the past due amount erased and all past due charges erased because of this. I cannot drive the car and I cannot afford to pay for it. I would love to keep the truck for my daughter as a second vehicle but after all this I cannot afford it. I request that I get refund for the insurance that I paid in order to keep my truck ok. Without insurance I dont know what could happen to my car. I have paid 1517 for insurance.

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  This letter is to inform you that First Investors Servicing Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/26/2024 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was in a bankruptcy that was discharged in July 2024. My bankruptcy lawyer started receiving phone calls from first investors about surrendering the vehicle. At this time the vehicle was at another location a auto shop and it was inoperable. I was in contact with the bankruptcy department about this issue since July and August. I was finally able to get it back in October. I contacted the bankruptcy department four times and left voicemails about the vehicle needing to picked up. I spoke to someone in the bankruptcy department on October 10. She said they would have someone contact me to arrange a pick up. Since then I have not heard anything from them. I called again today I was transferred to collection department and spoke to someone about the issue. I was put on hold for one hour and thirty- seven minutes. This is ridiculous, I need the car GONE because It is causing an issue with the property I lived at.

  Business Response

  Date: 10/17/2024

  Thank you for letting us know.  After we spoke with you yesterday we reached out to the service provider to get an update and to determine why there is a delay.  We received notice earlier today that the vehicle was retrieved at 10/17/2024 at 11:59 AM America/*************;FROM:**************************************************************  If you have any questions or concerns, feel free to reach out to *********************

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . it was March 9th i had my vehicle repossessed from where i worked, i knew nothing about this until i called them about it and i was told i was 85 days late and at that point i offered them the 2 months that i had and they refused them which would have made i payment late and i had already planned on for the next week then i would have been on track. i have had friends and family giving me a ride to work every day i also know i can't go and get a loan right know to pay it off since i had fallen behind last year i had explained to them the situation me being in and out of the hospital with covid and pneumonia together plus the person i live with lost his job last year and trying to keep up the bills for the house and my bills. i had talked with an attorney they said file bankruptcy so i did first chapter 7 and that was dismissed right away and right after that i filled chapter 13 three different times which all of them were dismissed mostly because i couldn't get the paperwork to them in a timely manner without a vehicle it was hard, even filling and giving them the case # i was still not awarded my vehicle which i was told from them i would never get my vehicle back. i had tried calling them and i was either put on hold for a long period of time and i cant do that at work or i was hung up on and a few times left a message to call me back and they never did. they are going to say it was repossessed 3 times for late payments it was the first time that i was told of no insurance which at the time i switched and they sent the information to the wrong address. to let you know in our state regulation is i should have been notified before going they took to the auction so i could retrieve my belongings i was not, i called to find out that the items were trashed back in April, i received no notice or correspondence from them, im hoping my vehicle has not sold i would really like it back. that is all i really want is my vehicle back.

  Business Response

  Date: 07/23/2024

  This is categorically untrue.  The account is not eligible to reinstatement for a third time.  

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  attached is the answer from the ************************* and i will be filling in small claims against you.  in your contract it does not say after the 3rd time you cannot reinstate but it does say that your are suppose to notify me before it goes to auction in case i wanted to buy it back and also to let me know i can get my belongings out of the vehicle and both were not done i did by the way find out that my items were dumped in the trash per you request.    Also you refusing my payments were also wrong because it was less the 90 days before you took my vehicle and there is a clause that states i have 90 days before you repossess and you did take my vehicle before then.  actually i was told this by the repossession department at your office.   
   
  

  Business Response

  Date: 07/24/2024

  You only attached your driver's license.  As for the threat of litigation, we will gladly defend any case that you choose to initiate. We are confident that we will prevail based on the facts and the law.  Attached is the response that we provided to the *****************'s Office.

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this company on ************ as a way to refinance my car. After having the care for 5 months I refinanced with First Investors. This was a huge mistake. I have not received any billing statements from First Investors for two years. This caused my account to be 30 days late for two years. Before moving to the new address my payments were always on time/ I didnt receive a statement, despite multiple requests and the assurance that my address was correctly updated in your system. They did not update my address until April 2024 After I placed a call on 3/11/24 As a result, I have been unable to make timely payments and have incurred numerous late fees, which I believe have been unjustly charged. Upon contacting the customer service department to resolve this issue, I was met with rude and unprofessional behavior by ********* Basset. Instead of receiving the assistance I needed, I was dismissed, and my concerns were not adequately addressed. This lack of support only exacerbated the situation, leading to further frustration. The dispute department sent me to customer service. ********* told me that I never wanted to update my address because then they would know where my car was. She stated that I never requested an address change. However I updated my phone number with them. I asked her to pull the phone calls because the dispute department said she could. She told me she couldn't. The phone calls would say that I updated my address. I believe that First Investors intentionally failed to update my address and send me billing statements as a scheme to charge late fees and collect additional money from me. They have received hundreds of dollars in late fees practice is not only unethical but also potentially illegal. I request an immediate investigation into this matter and a detailed explanation of why my address was not updated and why I did not receive any billing statements.

  Business Response

  Date: 06/10/2024

  We have responded to you.  We changed your address when you requested it.  

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.   The company did not updated my address until two years  after I asked. I have proof that I spoke to the company at least three times and asked them to update my address. They charged me fees even thought they never provided me with a statement. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

  Business Response

  Date: 06/14/2024

  The consumer chose to not make timely payments.  She received statements.