Business Profile

Consumer Finance Companies

Stellantis Financial Services, Inc.

Headquarters

Complaints

This profile includes complaints for Stellantis Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This loan was paid off through a trade to ******* over a year ago. After the trade, the loan servicer (First Investors) initially tried to hold the title from *******, saying the Pay off quote they provided to them, and I was more. After contact from ******* and myself, they released the title, and the loan was paid off. Initially, they still said I owed 200+ dollars and tried to obtain it. After an investigation, they apologized and said it was a mistake. They even sent a letter stating that (that I forwarded to Carvana) and have not been successful in obtaining a copy. The company that bought or now manages First Investors (Stellantis N.V.) has reported it on my credit as an open account (Reaffirmation of Debt). I have disputed this with all credit bureaus, but they refuse to remove it. I need this removed ASAP.
Business Response
Date: 11/26/2024
Thank you for notifying us of your concern. We have reviewed what we are furnishing to the Consumer Reporting Agencies. We are reporting as paid in full as of June 2023 with no delinquencies and reaffirmed. This appears to be accurate based on the account history. Are you seeing something with different information? Please send to *****************************. Thanks.
Initial Complaint
Date:11/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 1st 2024 I purchased a 2024 Jeep Wrangler and used the offer 0% financing through Stallantis financial services. I have yet to receive any paperwork or account number. I called Jeep Monday November 4th who transferred me to Chrysler financial services who stated based on the vechile *** they had no record of me or an account. I called the dealership I purchased the vechile from who advised the paperwork just went through and to wait another week. I have received a call yesterday and today from Stellantis which I was unable to answer as it was in the middle of my work day, no voicemail was left. I called the stellantis number that called me. I was transferred from the first ***** when I told him I did not have an account number and I do not provide my social security number over the phone. The second ***** advised they could not assist me unless I provided my social security number. I asked to speak to a manager as all companies have multiple ways to identify customer and would be willing to provide the last 4 digits of my SSN, the *** and other personal identifying info. The manager refused to take my call. I believe this business is intentionally creating an issue to gain late fees and change the APR. I am asking for the needed information so I can set up an account and make my monthly payment and demand if they assigned a late fee or changed my APR from 0% that it be reversed back. My Jeep *** is 1C4PJXDG9RW34304. Thank you for your assistance.
Business Response
Date: 11/07/2024
The attached welcome package was sent to you via U.S. Mail 10/16/2024. We have also called you using the telephone number provided on the credit application. If you have additional questions, feel free to reach out to *********************************************************************.
Customer Answer
Date: 11/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Stellantis called me again today but when I answered they hung up. I now have the "welcome package" which they state they sent via mail 10/16/2024 however after opening the document it states the first payment was due 10/30/2024. As I previously stated I have been trying to get this information which they refused to provide me without disclosing my SSN over the phone. I have created an account and made my payment however it states I am past due, please see pic attached. I want any late fees and any change in APR reversed.

Regards,
***** ****

Business Response
Date: 11/08/2024
We will not disclose account information without full verification of the identity of the customer.
Initial Complaint
Date:11/01/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
there is a recall the battery can start a fire if you charge the car. i cannot garage it anymore or park it near other vehicles due to fire hazard. i cannot use the car for the purpose of charging it and never using gas as it a hybrid. i would like out of the lease for another full gas jeep.. there is no date as yet when this will be resolved
Business Response
Date: 11/04/2024
The brand contact with the manufacturer is as follows: **** ********, ******************************************************************. We would suggest reaching out to him with the concern. You may also follow up with our Compliance Team at *********************************************************************.
Customer Answer
Date: 11/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
I am accepting this response as there is no resolution to get my jeep repaired. I dont see your response.
i would like to get out of the lease free and clear and lease another jeep completely gas operated. I can be reached at **********
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept. 23 I received two checks from Stellantis drawn on ** ***** Bank # ********** & ********** for a refund on my *************************** ********************** refused to cash the check. Went to a check chasing Agency and they also refused to cash the checks. Stellantis re-issued me two checks sent on Oct. 23 via ***** overnight . # ********** & **********. The ************, ** ****** refused to cash the checks. Called Stellantis and they told me I had to deposit the checks. I do not have a checking account. I asked them to send me ************** checks or Money orders so I can cash the checks. On two separate occasions Stellantis issued checks to me to satisfy the money owed to me that I was unable to cash because the bank refused to do so.I am at the point where I suspect it is no accident that Stellantis issued me checks that were uncasable. I suspect fraud, in my mind, and am reporting this to several **************** as well as Ohio State agencies.
Business Response
Date: 10/29/2024
There is nothing wrong with the check. Did you deposit it into your bank account?
Customer Answer
Date: 10/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint.
I do not have a checking account and therefore cannot deposit checks. I repeat, I cannot deposit a check. I went to the issuing bank ****************************, and they refused to cash the checks. I need Stellantis to issue me something i can cash at a bank or Check cashing agency or money order or even cash. Everybody REFUSED to cash the checks issued to me from Stellantis drawn on ****************************. Kindly rectify the situation so as to allow me to get the Money your Company owes me into my hands. Thats all I am asking for.
Regards,
**** ******
cc: ****** ******, *****************************, ********** .

Business Response
Date: 11/15/2024
We have sent valid checks to the customer and his account has the following note from 11/13/2024: "Call from agent ****** *****. The customer in d me that he received two checks and attempted cash them, but was told that he needed to dep them instead. He would like to confirm whether checks are valid.He provided the check number and I confirmed that they are indeed good check and that they were sent on 10/23 via FedEx." Whether a company will "cash a check" for a consumer is based on that company's policy. If the checks are deposited, they will be honored.
Customer Answer
Date: 11/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

This message is in regard to your complaint submitted on 10/27/2024 against Stellantis Financial Services, Inc.. Your complaint was assigned ID ********.

You recently filed a complaint on the above-mentioned company. The last we heard from you the issue may not be resolved. Please provide us with an update and advise which items (if any) remain unresolved. Please complete and return it as soon as possible. If we do not hear back from you, we will assume the issues have been addressed and will close the complaint.

Are the issues resolved? ____________Yes _______X______No

If yes, when was the issue resolved?

____________________________________________________________________________________________________________________________________________

If not, what issues remain outstanding?

On Sept. 23 I received two checks from Stellantis drawn on ** ***** Bank # ********** & ********** for a refund on my *************************** ********************** refused to cash the check. Went to a check chasing Agency and they also refused to cash the checks. Stellantis re-issued me two checks sent on Oct. 23 via ***** overnight . # ********** & **********. The ************, ** ****** refused to cash the checks. Called Stellantis and they told me I had to deposit the checks. I do not have a checking account. I asked them to send me ************** checks or Money orders so I can cash the checks.

On two separate occasions Stellantis issued checks to me to satisfy the money owed to me that I was unable to cash because the bank refused to do so.

I am at the point where I suspect it is no accident that Stellantis issued me checks that were uncasable. I suspect fraud, in my mind, and am reporting this to several **************** as well as Ohio State agencies.

cc: BBB, ****** ******, Ohio Attorney General's Office, ********** (joint project of the ***) and US Postal Inspection Service.

******* ******

___________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________________

Did you ever file your case through the court system? ______NO_______ If so please include a copy of your filing or judgment for our files.

Signature: ******* LeSage_____________________________Date: ___11/14/2024

Please respond just as soon as possible to this inquiry. Feel free to email the information to ****************************************************************************************** ; make sure to reference your case number.

Regards,

Kindest Regards,

Business Response
Date: 11/21/2024
We have someone contacting you concerning next steps. The checks may be cashed at JPM Chase.
Initial Complaint
Date:10/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept. 21, 2024, Stellanis reposed my vehicle. I was behind 2 payments. I was paying $921.58 a month. I had to fraud cases with First ***************** and they sent that payment back to my account and I did not catch it. They first payment I missed was them at Stellanis. I just need some help with changing the loan. I had pay 19 payments without any problems. I asked them to get me with ************************** to finish payments.If I cannot get with them than I want my belongs that are in the vehicle. But they need to bring them back as I have no vehicle.
Business Response
Date: 10/05/2024
The complaint became seriously delinquent, and we issued you a right to cure letter. We made attempts to reach you to resolve. The account is over 90 dpd. We have issued you the attached letter that explains your rights to reinstate the account or to redeem the collateral. This was NOT a wrongful repossession. If you would like to reinstate the account, please follow the instructions on the attached letter.
Customer Answer
Date: 10/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I would like my belonging from truck and it needs to be send to *******************************************************************************************. As I was not allow to get them out, have no vehicle to get them.

****** ********

Business Response
Date: 10/09/2024
Your vehicle is currently being stored at Premier Finance ****************************** I was not able to locate a valid contact phone number on file for you. If you would like to retrieve your personal belongings from the vehicle, please contact Premier Finance ***************************** at ************ to schedule a Date and Time that is most convenient for you to retrieve your belongings. If you have any questions regarding the repossession, please contact our department at ************.
Initial Complaint
Date:10/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont have a contract with this company I have no knowledge of this account they have inaccurate information concerning my social security number what they have is not mines and in my credit report theres a lot on inaccurate information
Business Response
Date: 10/02/2024
Thank you for notifying us. We will have someone from our **************** Team contact you to discuss our findings. Feel free to contact us at *********************************************************************.
Customer Answer
Date: 10/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,
please remove from my credit my last of my social security is not what u have there I dont have no knowledge of a contract with this complex company

Business Response
Date: 10/03/2024
We do not have a contract in your name. We received credit applications in your name. The were not approved. We had a **************** specialist contact you. Please answer or return her call to discuss.
Customer Answer
Date: 10/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,
If the application wasnt approved why is this on my credit ? Please remove this from my credit

Business Response
Date: 10/07/2024
There are only credit inquiries for your credit application. We had a permissible purpose to obtain a credit report per the Fair Credit Reporting Act.
Initial Complaint
Date:09/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/18/24 I reached out to my financial institution informing them of an hardship that Im currently experiencing that would not allow for me to make my October's payment on time, and asked for my payment to be deferred. I was informed that its not offered, but it states that it can be when I looked online and even googled. I mean ****, **, ********, ******* and even ******* has these options for their lessee customers!! Its 2024 there should be something in place especially with the currently layoffs with Stellantis ********, other companies, and even with COVID still on the rise, we are living in a crisis right now. so then I reached out via email to their compliance/complaint **** I think it is, & had been waiting for over 2 weeks for someone to get back with me. I after emailing the person ************ for all this time, she got to someone in management I believe (I have the email trail) stating they would contact me. I was contacted & was told they do not extensions(which is not what I asked for) but they can move the date out and this would make me due for **** was sent an email stating that I would be due for novembers payment on 11/4/24, however the system still shows Im due for October. I have good credit and my payments are on time monthly within my grace ******* I need HELP, not a run around or anything else. My family is going through a rough ********** trying to stay afloat & keep my credit in good standing at the same time, I need a little help from my financial institution, how are you guys the ONLY ones that does not allow this? I have been leasing & buying ******** VEHICLES SINCE 2004, very loyal customer, but I could have went to ****, Im a co-signer for my daughter and we just had to do this for her because she was apart of the LAYOFFS WITH STELLANTIS. I need a resolution on this PLEASE, I have been given the run around for the past 2 weeks. I called in advance about my situation as soon as it started for me.
Business Response
Date: 09/30/2024
I regret that you have not received the attention that you deserve. That being said, I have reviewed the account notes and I read the following: "Due date change request to 11/5/2024 for the November payment will be effective on 10/2/2024." If this is not your understanding, please let me know at *********************************************************************.
Initial Complaint
Date:09/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a 2024 ram in Feb. We were only offered to go through stellantis for financing. I set up automatic payment through my employer. I then received letters stating stellantis is a interest company, although making extra payments was fine they would still be charging interest. We decided to refine the loan through a bank. Upon the loan being paid off I was unable to cancel the auto payment in time, resulting in an overpayment. I contact stellantis several times about getting the overpayment returned. I received different information with every call. I finally asked to speak with a supervisor. I again received different info with different dates of when repayment was sent. Original date was july 31st, then August 3rd. I was also told I was entitled to repayment of gap insurance we purchased. It's alot of money to be returned to me. The last person I spoke with said both checks ( repayment and gap) was sent on August 20th and would take up to a month to receive. It's been 5wks now, still nothing. And now I'm not able to get any response from them.
Business Response
Date: 09/27/2024
Thank you for notifying us of your concern. We have reviewed the account history and have determined the following: On 8/2/2024 we requested our bank (JPM) to issue a check to you for the overpayment. On 8/7/2024 we requested our bank to issue a check for the *** rebate. We have now learned that the checks were not processed due an error. We have reissued all impacted checks. These checks were reissued on 9/23/2024. We will also have a customer care representative contact you to explain in greater detail. We regret the error by our service provider and any inconvenience that it has caused you. Please let us know if you have any additional concerns. Feel free to reach out to *********************************************************************.
Customer Answer
Date: 10/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
Date:09/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have submitted three payments in the last month. Two have cleared my account yet have not been credited to my loan account. I have called twice, sent check copies, and emailed twice and I was told the department that handles those issues have not responded to their request. They continue to make collection attempts and report a late payment to my credit report.
Business Response
Date: 09/30/2024
The payments are being applied to the account upon receipt. It appears that you are using a bill pay service. The checks are being mailed to us. They are not being sent electronically. The $200 checks have been applied to the account on 8/23/2024, 9/9/2024, and 9/23/2024,
Customer Answer
Date: 10/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Per my conversations with multiple First Investors employees and my payment history available online, they do not show these payments are posted to my account.

Regards,

**** *****
Business Response
Date: 10/02/2024
You were sent an e-mail explaining why there is a past due amount. Sent on 9/30: I hope your vacation is going well. I have an update on your account. After further looking into this for you, I did see that in May you missed a payment causing all the confusion. Your account has a balance of $133.10. Please see the attached history as well. If you are having a hard time catching up, you are eligible for either a 1 month or 2-month extension to bring the account current
Customer Answer
Date: 10/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Please provide documentation or instruction on where to find my full and accurate payment history. According to statements and payment history available from your online portal, these payments are not being reflected correctly. I have attached statements to show the 8/23 was not reflected as of the 9/15 statement. And please explain why multiple agents were unable to see these payments after multiple phone calls and emails. Im not understanding why I am unable to locate these payments without having to escalate my concerns through the BBB. Ive been asking for this information for weeks. I am obviously trying to get caught up on my payments by sending payments biweekly but if I am unable to accurately account that these payments are being received and applied by your portal or statements, its highly concerning. I have made a payment of $133.10 to pay the past due difference and should now be current until my 10/7 payment is due. Going forward, I will resume making biweekly payments of $200. Please verify where to see these payments as they are applied. Thank you.

Regards,

**** *****

Business Response
Date: 10/07/2024
I am pulled the transaction history and will go over the payment history with the customer. The customer missed 2 payments one in ******** and May 2024. Causing the disconnecting on her payments. The customer just stated bill pay making payments biweekly starting in Aug., 2024. I will contact the customer shortly.

Thank You,
***** ******
Initial Complaint
Date:09/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2024 jeep from the local dealer (******** ****) in Raleigh North Carolina. I put roughly $40,000 down and financed the remaining balance with the dealers financial company Stellantis Financial Services. I made the first payment plus $1,000. Once that payment was made, the amount was paid in full by my bank. I was supposed to get a credit return check from Stellantis Financial Services for the amount I paid for my first payment. I called Stellantis Financial Services and they informed me that the check had been mailed to my address on August the 7th, but please allow 3 to 4 week. I called Stellantis Financial Services on September 7, which would’ve been four weeks, and they informed me that all they could tell me was the check was mailed. I asked him was a sent certified. Can I get a check number? Can I get the amount etc. and all he could tell me was the amount of the check and no check number. I asked could I speak to someone in accounting and that said no I cannot do that. They did not have a supervisor that could talk to. So I ask, is it possible to overnight the check and allow me to pay them, and the last thing he told me was he couldn’t get up with anybody in the office so he would send an email Monday morning to see if they can mail me the check certified or overnight. If they can’t, they’ll just cut another check. I said can I find out if they are going to send the overnight check, or cut another check and he said he did not know that I could call back sometime Monday afternoon and hopefully I will get in touch with the guy was talking to you because no one else would know. There are no notes under my account , so the people I’m speaking with are not very privy to what’s going on. I called the dealership and they said there was nothing they can do about it because this company is a huge company that does all the finance for Jeep Chrysler, etc. Any help you could give me will be grateful .
Business Response
Date: 09/09/2024
We issued Check # **** in the amount of $1,709.88 on 8/2/2024 and it is still outstanding. We do not know why it has not been delivered, but we will stop payment on it and send a second check via overnight delivery. If you do not receive the overnight package this week, let us know at [email protected].
Customer Answer
Date: 10/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.

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