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Business Profile

Countertops

Surface Designers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

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Complaint Details

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  • Initial Complaint

    03/25/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We were seeking a company to make a sink repair. I shared pictures of the sink issue and the company stated they could repair the hole in the sink. At the end of the work/process a person working for the company advised me it needed 24 hours to dry and it would look great. We waited the 24 hours before using the sink and the issue was not correct at all. In fact it was now worse than it was before they came. I went back to the company and made a compliant and stated I wanted my money back. They have promising me for days now that I would get $140 refund. However, they have yet to return my money. I would suggest anyone who values their money and seeking a professional company to stay away from this buisness. They are liars, and do not know what they are doing.

    Business response

    03/28/2022

    Thank you for your review we apologize for the delay in receiving your refund Surface Designers was having issues with chase during this time, as soon as the problem was resolved your refund was made. As far as the job not coming out perfect we did offer to have it redone and fixed however you did not want that anymore. There where two repairs done the other came out well and the sink did not. We where more then happy to go to your home and fix the issue. 

    Thank you for your business and apologize for such a delay. 

    Customer response

    03/28/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

    I would like to note, I had texted the company many, many times. I was not advised on any* **** ****** until they finally sent the refund. So, I don't believe there were any such issues. 
    Again, I will never do business with this company again.



     

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 3/9/2006

Years in Business: 20

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

PO Box 741253

Houston, TX 77274-1253

Visit Website
(832) 788-8632

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Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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