ComplaintsforCEVA
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a spa (hot tub) from Costco.com on 10/13/22. I received a shipping notification on 11/7 that the order was shipped and being handled by Ceva Logistics. I scheduled the original delivery date for 11/17/22 between 1pm-5pm EST. Tracking # is *********. I did not receive the order on 11/17, and called Ceva at 844-215-0640. They stated that the normal truck that delivers this route was unavailable so they transferred to a 3rd party delivery. They said we would receive the next day, 11/18/22 between 1pm-5pm. The order tracking still never showed out for delivery. I called multiple times on 11/18 to confirm it was indeed out for delivery, and received confirmation both times that it was. The order once again did not show up. I called back and was informed by Mark that the "order was unable to be located on the dock". He said that it was noted in the system by the time I called earlier in the afternoon and I should have been informed. At no point did I ever receive any updates without calling on my own. They said they sent a dock search request form to the warehouse in Charlotte, NC. I called the Charlotte location (704-697-3900) and an employee put me on hold while she looked around. She confirmed she did not locate the spa. It was scanned in their system in Charlotte on 11/15. I have no idea how they managed to lose a 600lb hot tub in the span of 3 days. At this point, I have lost thousands of dollars and I need a resolution immediately. Any quick Google search shows that this is a pattern of behavior from Ceva Logistics and I believe they are operating on a shady business model that scams consumers out of thousands of dollars.Initial Complaint
11/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have had two items in the last month fulfilled by this shipping company. On three seperate occasions they set up 4 hour delivery windows that required me to be home. Each time they did not show up and they did not contact me by any means. When trying to find a resolution I’d be on hold for hours without being able to contact anyone. I am a recent heart transplant recipient and due to their unresponsiveness I had to cancel and reschedule important transfusions and therapies. I had to arrange for other people like electricans and movers to be here for one of the products and Ceva did not show up or communicate. This happened on three seperate occasions.Initial Complaint
10/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a package from ********* was to be shipped and delivered by CEVA Logistics and required a signature on delivery. Delivery was scheduled and the day came, no package or individual arrived at the address, this was documented by the fact we have a **** ******** ******. When checking the tracking status, it shows Delivered - 1******** ** ***** * ************ ****** *** ***** - Attempt. No person arrived at the delivery address at 15:24. We have attempted to call, and email CEVA to get an answer and was on hold for over 2 hrs two separate times never connecting to a customer service agent. The lack of response on a package that is valued at over $1500 is absolutely abhorrent. A claim has also been started with the company the purchase was made through in hopes they have better luck contacting this CEVA to make a claim on the seemingly lost or stolen package.Initial Complaint
10/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order through *********.com for a five-piece table set for about $1,216.22. ********* delivered on their part and sent out the item to a smaller delivery company by the name of Ceva Logistics. On October 10, I got a robot call from Ceva Logistics to book a day for delivery. I picked to have it delivered on October 12, 2022, it was supposed to be delivered to my house from 1:00pm to 5:00pm. It did not arrive. Ceva Logistics states that someone must be home to sign. I called the number again and it was a robot asking when I would like it delivered. I picked October 14, 2022 and again it never showed up. Ive taken multiple days off of work to be sure I was home to sign for it. On Monday, October 24, 2022 I reached out to the company with this telephone number ************, and the person who answered said I must call their Boston Warehouse (Where my shipment was) To find out more information. I called them over 20 times, and someone would answer and hang up multiple times. Boston warehouse number: ************ With no luck in getting in contact with them I proceeded to do my own research. Under their reviews on ******, on their ******** posts and even *********. Hundred if not thousands of people are not receiving their items from this delivery company CEVA Logistics. CEVA logistics are holding onto items and not delivering them to people. I usually don't feel the need to complain or report such issues. Still, being dodged and unable to contact a company responsible for delivering a $1,216.66 table, it is most appropriate to alert the Better Business Beaure. This company has yet to try to resolve this problem. They are dodging phone calls and emails I have sent. It seems as if others are being left without answers as this company withholds expensive items at their warehouses.Initial Complaint
09/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Check Out 10-SEP-22 02:50 H08 - Fontana UNKNOWN Check In 10-SEP-22 02:24 H08 - Fontana UNKNOWN On Hand At Origin 09-SEP-22 12:59 ONT - Ontario International Pickup 09-SEP-22 12:53 ONT - Ontario International Booking Created 09-SEP-22 12:52 ONT - Ontario International Iron doors worth 7 thousand dollars and weighing over 800 lbs went missing in Sept 10th. Contacted Ceva logistic multiple times. Unable to locate shipment. Called multiple california locations, no answer. Order number **********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
15350 Vickery Dr
Houston, TX 77032-2530
Customer Complaints Summary
39 total complaints in the last 3 years.
2 complaints closed in the last 12 months.