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Customer Review Ratings
1.71/5 stars
Average of 17 Customer Reviews
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Review fromHarry C
Date: 03/20/2025
1 starHarry C
Date: 03/20/2025
FALSE ADVERTISING!!!!We received an email Dated 3/13/2025 to renew our electric plan:"You can renew early and lock in your energy rate at 10.8 per kWh compared to your expiring energy price of 12.7 per kWh SPECIAL EARLY RENEWAL OFFER"when I called to renew I was told the offer was no longer available, as of 3:00p.m. ******** EMAIL READS: To take advantage of this special offer, you will need to renew by March 31, 2025. This offer is NOT a contract expiration notice.Champion Energy Services
Date: 03/21/2025
*****, thank you for bringing this to our attention. We had a price increase after that email was sent. Prices are subject to change anytime due to market conditions. We apologize that was not clearly called out in the email. We've asked a customer care team member to reach out to discuss your renewal options.Review fromRobert L
Date: 02/09/2025
1 starRobert L
Date: 02/09/2025
Was paying 6.8c per kWh, then all of the sudden my rate went up to over .25c per kWh. At the same time they were offering a rate of a little under 11c. Horrible business practices. So I had a $506.74 bill then a $960.67 bill. This was during the cold snap. My house is 924 sqftChampion Energy Services
Date: 02/11/2025
Robert, so we may look into this further, please send an email with the service address to [email protected] The two service addresses associated with your email address have not been active since 2021 and 2022. It's possible your fixed rate contract expired, and you are on the month-to-month variable rate plan. We can help find you a new electricity plan at a lower rate than the month-to-month variable rate.Review fromDavid L
Date: 02/03/2025
5 starsDavid L
Date: 02/03/2025
Use referral ID *********** when enrolling and get a $50 credit to your bill! We have been very satisfied with our plan. We like how we can see our usage summary on a weekly basis. We have been with them for several years and there have been no issues. Very happy and the rates have been great!Champion Energy Services
Date: 02/11/2025
David, we appreciate your positive review. And, also for trusting us to refer friends and family using the connect-a-friend referral program. Thanks for being a valued customer of Champion Energy.Review fromArthur T
Date: 11/08/2024
1 starI've read customers reviews with ratings, mostly in 1 star. Average rating is 1.57, to me it looks too high. My account had three disconnection notices no matter I never was late in my payments prior to due date. My first check was deposited by Champion in one month time. Send them second check that was deposited in 10 days. My home is just 30 miles from ther POB. Having my double payments for Champion services I had three disconnection notices as very rude harrasment. No apology, no refund of my overpayment, no information on account situation until I asked about several times. Very bad sevice. This situation with lost checks and harrasing disconnection threats I experience second time.Review fromPatricia S
Date: 10/29/2024
1 starBEWARE! This company is very shady and fraudulent. Keep an extremely close eye on your bill and contract. They will take you for everything you have. They lie about the market rate. Look at all of there horrible reviews. They offer higher rates and exurbanite fees. BEWARE! If you cancel they will get you. Look at your price to compares, prove that they are lying. A few dollars different is one thing over $125-$220 additional per month is EXTREMELY excessive. Requested a refund and was told they don't do refunds but they can put you under a new contract with them. I also told them to cancel immediately and was told it would be 1-2 billing cycles. I specifically stated that I will NOT pay another dime to their company after this billing period ends.Review fromEric G
Date: 10/09/2024
1 starNot only did I get BACK TO BACK 600 DOLLAR electricity bills from chumpion after a NATURAL DESASTER!!!???!!! The first one they rudely said that they just stopped helping people and took me for all I had!!! ROBBERY WITH OUT A GUN!!! LEFT ME IN A VERY BAD POSITION!!! WHEN PRIOR I HAD BEEN PAYING 1 TO 2OO AT MOST SO THREE TIMES AS MUCH!!! SMH!!! I RECIVED A PHONE CALL AFTER WRIGHT A REVIEW AND THE LADY ON THE PHONE SAYS SHE IS SORRY HOW THE SITUATION WAS HANDLED AND THAT IT COULD HAVE BEEN HANDLED BETTER AND THAT THEY WOULD HELP UP TO HALF OF MY NEXT STATMENT!?!?! BUT WHEN THE NEXT STATMENT COME JUST LIKE THE FIRST THAT COVERSATION NEVER HAPPEN JUST A BUNCH OF SOMKE AND MIRRORS AND ANOTHER 600 DOLLAR BILL!!!??? I AM TRYING TO COMPLY AND GET THIS OVER WITH BUT I DEFINITELY AM TRYING TO FIND A COMPANY I CAN TRUST!!! ITS REALLY CRAZY BECAUSE ITS ALMOST LIKE WE ARE PAYING FOR CENTER POINTS MISTAKES WHEN ALL THEIR PAST PROBLEMS THEY DIDN'T FIX AND AFTER WE GET LEFT IN THE DARK FOR TWO WEEKS THEY WANT US TO FIX IT!!!???!!! THIS WORLD HAS REALLY BECOME A DARK PLACE!!! NO LOVE FOUND NO LOVE LOST AND IT STARTS FROM THE TOP ALL THE WAY DOWN!!! VERY UNPLEASED CUSTOMER I PRAY ?? FOR A GOOD ELECTRIC COMPANY TO COME MY WAY.....Review fromNelly I
Date: 08/28/2024
1 starNelly I
Date: 08/28/2024
I have found this company's practices to be highly questionable and deceptive. Not only do they provide inaccurate billing, but they also repeatedly attribute all fees to Oncore and a "delivery" charge. Despite rarely being home and keeping the AC set at 73 degrees when I am home, my bill continues to increase. They advertise "free weekends," and I avoid using appliances like the washer until after 8 pm, yet the costs do not reflect these supposed savings. To terminate the service, the company requires a $250 fee, which seems like a way to unjustly profit from customers. Within just one month, I have paid $400 for a one-bedroom apartment, which is outrageous. Furthermore, their customer service representatives are not helpful and seem to provide misleading information. The company appears focused solely on making money at the expense of its customers. They provide "weekly" reports that are supposedly based on projections, only to significantly inflate the final bill. Even when my account is current, they continue to add additional fees. To verify their practices, I installed a camera facing the thermostat to prove that no one was home and that the AC was not in use, yet my bill still came to $143. I have tracked their reports closely, and whenever there is a slight increase in temperature, they dramatically increase the bill, even when I take steps to minimize usage, such as turning off the AC and using fans. I strongly advise against using this company due to their poor customer service and questionable billing practices.Champion Energy Services
Date: 08/29/2024
Thanks for sharing about your experience. Please keep in mind that the number one driver of electricity usage is air conditioning. Even in an empty house, outdoor temperatures impact your overall costs because it can cause the AC to work harder and kick on more frequently to remove humidity and cool the air. You may not be changing the thermostat inside but if the outdoor temps are higher the AC works harder to maintain the cooler indoor temps, which would increase your usage. The data reported in the weekly Smart Track emails is from Smart Meter Texas (SMT). To learn more about how Champion Energy collects and uses your usage data please see our article on our website titled Understanding Usage. Your actual bill will be based on the official meter read from your utility.Review fromCourtney L
Date: 08/09/2024
1 starCourtney L
Date: 08/09/2024
Predatory practices and advertising to make you think that you are getting a good deal. The cancelation fee was $300 and I had to pay a hefty amount every month WITH SOLAR PANELS. Do not fall for it. Go to another company that is upfront and actually gives you fair payment for solar power.Champion Energy Services
Date: 08/12/2024
Courtney, sorry to hear you were dissatisfied with the index wholesale solar buyback program Champion Energy offers. Our solar buyback is offered on any of our electricity plans and unlike other retail electricity providers we do not charge a higher energy rate, a monthly fee, or limit the buyback to the amount you consume. Your electricity contract was through 2/22/2026. When you terminated the service early you were charged a $250 early termination fee, which is not unique to Champion. We hope the new provider you selected is a better fit for you. If you have additional questions about our solar buyback and how it compares to other buyback plans, please reach out to [email protected]Review fromSharon S
Date: 02/15/2024
5 starsSharon S
Date: 02/15/2024
I am a new customer from Lubbock. My service doesn't begin until next month. Never the less, I just want to say that during this sign-up period, the Champion reps have gone over and above to get me the best deal possible. I am completely satisfied at this point. I have recommended Champion to several friends and family.Champion Energy Services
Date: 02/16/2024
Thanks for choosing Champion Energy and for sharing your experience. We love the opportunity to thank and celebrate our customer care team. This feedback will be shared with our teams. We are pleased to earn your trust. Don't forget to share your referral ID with family and friends so you can earn referral credits. Reach out or sign in online to look up your ID.Review fromNatasha C
Date: 10/31/2023
1 starNatasha C
Date: 10/31/2023
They use fraudulent and predatory practices to get customers to sign up. The representative literally lied to get me to sign up. They attract people in stores by giving them gift cards and not telling people they are signing a long term contract with high cancellation fees. They gave me no paperwork when I signed up it was done through a tablet. Then they sent a recording of a call that was not the complete call but clearly edited. Do not use this company!Champion Energy Services
Date: 11/01/2023
Natasha, thank you for providing Champion with your feedback. The actions you describe are inconsistent with Champion’s business practices as neither Champion nor Champion’s third-party marketers offer gift cards and neither typically perform in-person enrollments. Please contact [email protected] to provide us with more information about your interaction so that we can better understand your experience and take the necessary steps to ensure Champion’s practices are being followed? We appreciate your assistance.
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