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Business Profile

Electric Companies

Hudson Energy Services, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hudson Energy Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hudson Energy Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Hudson Energy regarding their broker and the handling of my energy contract.On July 1, 2024, I received a contract in the mail from Hudson Energy. This contract was facilitated by a broker provided by Hudson Energy. The broker only discussed the price with me and did not explain the length of the contract. I was tricked into signing a 60-month contract under the promise that if the price dropped within 30 days, the broker would match it.The price did indeed drop, and I have attempted to contact the broker multiple times since then. Despite my numerous calls and texts starting from July 1, 2024, the broker has gone silent and has not returned any of my messages. I also contacted Hudson Energy on multiple occasions. Their agents informed me that they had sent multiple emails to the broker, but there has been no response.The timeline of my attempts to resolve this issue is as follows:July 1, 2024: Received the contract and made the first contact with the broker after noticing the price drop.July 4, 2024: Contacted Hudson Energy to get an explanation from the broker, but nothing changed.July 10, 2024: Made multiple calls and sent texts to the broker, still no response.I am requesting that the broker either cancels the contract or matches the lower cost as promised. The rate information was sent to the broker on July 1, 2024.Thank you for your assistance in this matter.Sincerely,**** ****** Hi-tech ***********

      Business Response

      Date: 07/23/2024

      Hello,

      Thank you for bringing Mr. ******** concerns to our attention. We have spoken with Mr. ****** and addressed his concerns, providing a resolution. If he has any further questions or concerns, we encourage him to contact us directly.

      Thank you,
      Corporate and Consumer Relations
      Just Energy

       

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we have not been receiving any statements from our energy service provider hudson energy for the past 3-4 month. they always call us to collect on past due balance via phone. we have notified them more than 3 times that we are not getting the monthly statement but yet we do receive a disconnect notice via mail. we have talked to local postal office concerning this matter they have assured us they have been on the look out for any billing pertaining to our address. it looks like hudson energy is not sending a monthly statement on purpose in order to collect on the late fee charges. since we are receiving a disconnect notice letter from them why would we not receive the actual monthly statement on time. how many other accounts could they be doing this as well and collect those 20 dll fee. 20 dlls added up will become a good monthly revenue.please look into this matter as it looks like a bad business practice.

      Business Response

      Date: 05/14/2024

      Hello, 

      Thank you for bringing Mr. ******* concerns to Just Energy. 

      We have since spoken with the customer and have addressed their concerns. We have changed the method of the invoice delivery to paper mail to ensure the customer receives their bills in a timely manner.

      We welcome Mr. ***** to contact us directly if they have any additional questions or concerns.

      Thank you,
      Corporate and Consumer Relations
      Hudson Energy

    Hudson Energy Services, LLC is NOT a BBB Accredited Business.

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