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            Business ProfileShell Energy Solutions

            Electric Companies

            Contact Information

            909 Fannin St Ste 3500

            Houston, TX 77010-1034

            Visit Website
            Email this Business
            (833) 743-5546

            Business hours

            Closed
            Business Hours
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            8:00 AM - 7:00 PM
            Closed
            Closed

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            12 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Shell Energy provides energy solutions for homes, businesses, communities and industries. 

            Business Details

            Location of This Business
            909 Fannin St Ste 3500, Houston, TX 77010-1034
            Email this Business
            BBB File Opened:
            9/22/2022
            Years in Business:
            15
            Business Started:
            8/8/2008
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 7:00 PM
            T:
            8:00 AM - 7:00 PM
            W:
            8:00 AM - 7:00 PM
            Th:
            8:00 AM - 7:00 PM
            F:
            8:00 AM - 7:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Victor Howard, COO
            • Mr. Aren Hansen, CFO
            • Mr. David Black, CEO
            Contact Information

            Principal

            • Mr. Victor Howard, COO
            • Mr. Aren Hansen, CFO
            • Mr. David Black, CEO

            Customer Contact

            • Ms. Jordane Frazier, Customer Relations Manager
            Additional Contact Information

            Fax Numbers

            • (832) 510-1128
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/01/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            To whom it may concern, I am reporting that my solar panel system for Account ESI ID # ********************** with the START DATE OF 07/13/2023 and an end date of 08/12/2023 has Shell Energy recording a Usage Type that Shell Energy calls Energy Consumption of 835 Usage (kWh) And then Shell Energy shows a Solar Generation of ONLY 543 (kWh). That is quite a difference in reporting from one source to another. My SOLAR EDGE recording system states a different number of KWH produced. I asked for a written explanation on Shell Energy Company letterhead, from Shell Energy Company in my email inbox and a hard copy mailed to my home address. But to no avail. I am pursuing to report these findings to the BETTER BUSINESS BUREAU and have Shell Energy stopped from stealing power generated by my solar panel system : ID ******* Name Edward ******** - *******  EDWARD ******** ***** ****** **** *****  HOUSTON TEXAS ***** ************
            Read More
            Read 11 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Greater Houston and South Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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