Business ProfileforTitan Gas and Power

Beginning in 2015 up to today, the BBB of Houston and Greater South Texas has received numerous customer reviews and complaints on Titan Gas & Power that exhibit the pattern below;

It has been alleged by consumers that Titan Gas & Power is going to consumer's homes asking the consumer if they can look at their energy bill and offering them a $50.00 gift card. Consumer's mentioned that they were asked to sign paperwork they were told was for receipt of the gift card but later discovered it was paperwork changing their power services to Titan Oil & Gas. Also, consumers allege that Titan Oil & Gas is not notifying them in a timely manner when their contract is close to renewing. Consumer's state that their electricity bills more than triple without prior notification that their rates are being adjusted.

Reviews received in Feb 2021 and again in October 2021, stated a door to door representative claimed their apartment complex has changed their electric provider and is asking everyone to sign up immediately. They later found that statement was not true.

Beginning in 2022, complaints received state the company is using telemarketers to inundate them with multiple calls coming from multiple phone numbers claiming to be able to save the consumer money. Even when the consumer doesn't want to speak with a representative and end the call, they continue to receive calls from a different number.

The company has provided the following response:

Titan Gas and Power dba CleanSky Energy as an organization, has always been open and honest in our sales approach to potential new customers.  We also take misunderstandings regarding reward program offers very seriously.  To help minimize confusion, our sales agents are trained to thoroughly explain each campaign offer.  We have also made it our business practice to always leave the customer with a handout that clearly outlines the details of the reward being offered.  We make every effort to work with any consumer that expresses confusion regarding reward offer and offer concessions where misunderstandings may have occurred. 

Every state that CleanSky is registered in as a licensed supplier, has specific regulations regarding notifying customers prior to their contract expiration.  The method and timing requirements for each state varies, and CleanSky Energy is compliant in each state.  Our Customer Relationship Management system has configurations and logic at the state level, that allows the automation of these notices as mandated by each State’s Public Utility Commission.  We have teams of individuals that monitor these systems to ensure that notices are sent out as they should be.  In addition to the required notifications, CleanSky Energy makes it a business practice to also send customer emails regarding their contract ending. 

In addition, our recently launched CleanSky Energy branding initiatives includes building stronger customer relationships.  This includes additional notifications and reminders, as well as additional products available for customers that are up for renewal.