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56 Customer Reviews
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Review from Jimy K
1 star04/23/2024
Took the electricity connection to our new house from RHYTHM Energy. some reason the initial bill was too high, somehow *********** identify the meter was not functioning , and they replaced it. So questioned Rhythm Energy on the first bill $250 on how did they made that price from a non functioning meter. the reply was we will look in it. it happened on 12/18/23-01/21/2024. So far we didn't hear anything even though we made many calls to them, the response was they don't want to return the money but not giving any valid reasons as well. Fw: Meter Test - *********** ****** Contact Us Customer Notification: Meter Test March 8, 2024 Meter Test Service address: Hello Electricity Consumer, The electric meter at the address above was tested on 02/07/2024, and the results are below. We’re also sending the results to your electric provider. Please note that the date of removal only applies if the test determined your meter wasn’t working properly and needed replacing. If you have any questions about the meter test, you can contact them directly. Date of Removal: 02/05/2024 Who performed test: *********** ****** Meter Test Results: Was kWh Accurate – YES Was kVA Accurate – NA Thanks for the opportunity to serve you. The *********** ****** **** *********************** ELE.METERTEST-****** INVOICE DATE: Jan 23, 2024 SERVICE PERIOD: Dec 18, 2023 -- Jan 21, 2024 RHYTHM 24 GREENWAY PLAZA, SUITE 610 HOUSTON, TX 77046 Total Amount Due $250.50 Your bill is due on Feb 9, 2024 Usage History SERVICE ADDRESS USAGE 1,496 kWh MULTIPLIER1 CURRENT METER READ: 2,645 kWh PREVIOUS METER READ: 1,149 kWhReview from Joyce D
1 star04/18/2024
So help me make sure I'm not crazy. The plumbing and surge protection service was quoted at 9.99 and billed at 19.99. Went to pay bill balance and cancel the protection I was told it was taken off. It reflected that in the app. So I paid what the app showed, and now they have a charge of 19.99 as past due after receiving a 100$ payment. So why would you not apply the 100$ payment to the 19.99? All I get is * that's the way the system is set up. So I ask, what if I pay just the 19.99 I get hit with? It will go to the current bill. It just doesn't make sense. And I email them, and their billing dept says just pay the balance. No. Just use the last payment received to put it toward the past-due balance. SO, no, DO NOT use Rhythm. They have no billing or customer service ethics, and I wish I had done my due diligence and research before signing up. They only get one star because I had to choose a star.
Rhythm Energy Response
04/23/2024
[4:23 PM] Brandon ******* Thank you for bringing this issue to our attention. We apologize for any confusion or frustration caused by the billing discrepancy you experienced with our Rhythm Plumbing and Surge Protection. We understand your concerns regarding how payments are applied whenever an account has a past due balance. We have reviewed the enrollment call, and we have a verbal agreement of enrollment for the $19.99 Rhythm Plumbing and Surge Protection, which has since been removed from the account as of 3/28/24. As a gesture of goodwill, we applied a credit towards the account for that amount, which has been applied to the balance. When a payment is made to the account, the amount received is first applied toward any outstanding energy consumption charges accrued during the billing period. These charges typically include the cost of electricity used during that time. This does not include any protections plans, like the Rhythm Plumbing and Surge Protection. Once these energy consumption charges are covered, any remaining balance from your payment will then be applied to any additional products or services. Before any past due protection plan can be paid, the current balance would need to be $0.00.Review from Surendrareddy N
1 star12/27/2023
I Want to Give Zero to this Scam Company they dont know what charges made in your bill i got 400$ Extra which *** - goRythmScamCompany saying *********** added this charge but *********** says we dont have any idea about this charge .. goRythmScamCompany promised me starting of contract 2 months free but nowReview from Juan F
1 star11/29/2023
Rhythm refused to recognize the excess energy I had produced with my solar panels for the period of time I was their client. After I tried to resolve the situation with them, they came back saying that they had investigated my claim and ****** ***** ****** didn't have my profile activated ... so they refused to pay me back for that energy that I had produced. So, I contacted the ******** ********** ******** ***** and filed a complaint. Based on the *** investigation, ****** ***** ****** had reported my excess of energy to Rhythm, so a violation was issued, and I have finally received my money back. This is my customer experience with Rhythm ... I'm glad that I reported to the proper consumer protection agency because otherwise I would have never received my money back. P.S. I've read a previous complaint in the complaint section of BBB where a customer was denied his produced $ because he was no longer a customer and they had made an exception ... my taken on this is the same, if you are not listened and feel it is unfair, please contact an agency as they can provide you with your denied rights.Review from Steven A
5 stars11/14/2023
Super easy...loved it. Great rates for today energy market. Highly recommend Rhythm.Review from RAMONA G
5 stars11/09/2023
Love how easy and convenient simple especially the prices.. Lowest prices I have seen ..Review from Ronald W
5 stars11/06/2023
Great company and excellent customer service. I highly recommend to anyone.Rhythm Energy Response
11/07/2023
Hello, Ronald. Thank you so much for leaving us a review. We highly appreciate it and you! Welcome to Rhythm Energy!Review from Diane G
5 stars11/06/2023
I had never heary of Rhythm Energy but after speaking to their professional staff, I went ahead and signed up. Thank you so much for being I went ahead and signed up. Thank you so much for being Very professional and informativeReview from Joshua W
5 stars11/02/2023
Great service; very easy; quick, and direct. Thank You for your service!Rhythm Energy Response
11/07/2023
Hello, Joshua. Thank you so much for leaving us a review. We highly appreciate it and you! Welcome to Rhythm Energy!Review from Angela M
5 stars10/22/2023
It was very easy and convenient signing up with Rhythm they made it very easy , I would recommend Rhythm to anyone . I can't wait for my service to starttRhythm Energy Response
11/07/2023
Hello, Angela. Thank you so much for leaving us a review. We highly appreciate it and you! Welcome to Rhythm Energy!
Customer Review Rating
4.11/5stars
Average of 56 Customer Reviews
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