We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire and Water Damage Restoration

ServPro of Baytown / Channelview

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Lynn G

    Date: 05/01/2024

    In December of 2023, I contracted with this company to do clean up and restoration after a fire in my home. They were doing such a poor job that I ended up hiring another company to do the restoration work. They did do some clean up and packing of items to be sent offsite to be cleaned but most cleaning was done in my home and was not packed up. The problem came when they billed me. My insurance company and I challenged them over many items on their bills, as excessive or unnecessary charges were made which were also not supported by the official fire report I have. They even double billed some items and in the clean up process broke items and knocked holes in my ceiling which they promised to pay someone to fix and they never did. Eventually a third part independent appraiser was brought in and they, too, questioned many items. This matter remains unresolved due to Servpro’s lack of response for certain documentation to justify their charges. Without that documentation it is impossible to determine how they arrived at their charges. It could be possible that undocumented workers were used and they do not have the documentation. Each time we request things we get the standard reply that”the cleaning was done.” We have pictures to dispute that as well. Cleaning was done but the problem is WHAT THEY ARE CHARGING for that work. Additionally the persons responding to us seem to be employees of an entirely different Servpro which the State of Texas shows as having no LEGAL relationship to this Servpro. We have made a line by line cost assessment which we are willing to pay but which Servpro dismisses out of hand. Consequently we hope the BBB can help us resolve this without having to explore other legal violations. Also the address you show as contact information is not what is being used currently.

ServPro of Baytown / Channelview is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.