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Business Profile

Freight Consolidation

123Loadboard.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company markets a promotional offer of a ten day $1 trial of their software, and then after ten days the company charges your card for $39 for a monthly subscription to use their services. This company charged my card on the 10th day $39, even though I cancelled the software trial on the tenth day. The company refuses to issue a refund and refers me to their terms of service, but no where in their terms of service does it state that $39 will be charged on the tenth day of the trial period.

    Business Response

    Date: 10/31/2024

    Hi  
     
    As ****** ****** mentioned, she registered for the $1 10-day trial offer on October 15 2024. On this same date the customer received a membership confirmation email, confirming and detailing her sign up, which specifically states: On 25/10/2024, your credit card will be charged $39.00, recurring monthly.  
    In addition, our Terms of Serviceavailable to the customer upon sign-upstate that we do not offer refunds on charges following the trial period. The customer had full access to manage or cancel her subscription through our 24/7 online cancellation option. However, we did not receive any cancellation request or communication from her until after the charge had occurred. 
     
    To ensure all customers have sufficient time to evaluate our service, we allow the 10-day trial period as a courtesy, along with access to easy, flexible cancellation methods. As no cancellation request was received within the trial period, the charge of $39.00 remains valid under the agreed-upon terms. 

    Attached to this response are screenshots of: 
    The membership confirmation email: stating the date and amount that will be charged, 
    The invoice confirming the billing date and amount, and 
    Our Terms of Service, outlining our no-refund and cancelation policy. 

    We are confident that the attached documentation will support our policies and actions in this matter. Thank you for your understanding. 

  • Initial Complaint

    Date:07/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/7/24 I payed $1.00 to check out the load board on 7/17/24 I found out that they charged me almost $60 I’ve called them for 5 days straight to cancel and get a refund, they finally called back 7/22/24. I don’t have my operating authority, so why would i pay for a load board! I payed $1 to check out the board then I was charged for a subscription for a load board I never wanted to use. Fake trash loads SCAM! customer service won’t even offer a refund 458mi loads paying 0.22 a mile for $100

    Business Response

    Date: 07/23/2024

    Hello , 

    On July 7, 2024, John ********** signed up for our load board  using the email " [email protected] " , with a promotional offer of $1 for the first 10 days. During the sign-up process, John ********** selected a monthly subscription plan, which is set to automatically renew at the chosen rate of $59 after the 10-day trial period. This information is clearly stated during the sign up process (attached screenshot ) and in our terms of service, to which the customer agreed to during the registration.
    The subscription renewal occurred on July 17, 2024, resulting in a charge of $59 for the Premium plan he chose during the sign up, to the billing details provided by John Williamson  

    We checked our call history for the phone number associated with the customer (attached screenshot). He tried to call us multiple times during the weekend , which is outside of our office hours (M-F 8AM-5PM EST ). He left us a voicemail and we returned it Monday July 22. Our representative explained the online cancellation process and provided the necessary link. Mr. ********** completed this link later that day , so the account has been closed. 

    We provide an option for users to close their accounts online without having to contact us. This is mentioned in our terms and services upon sign up (which a user must agree to) and in our FAQ section (both attached as screenshots).   

    Let us know if there is anything else we can do . 

    Customer Answer

    Date: 07/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    [Provide details of why you are not satisfied with this resolution.]

    Regards,
    I want to be refunded for a service that I didn’t use and legally couldn’t use. I’m not an authorized freight carrier. I can’t book loads with an inactive mc#

     

    Business Response

    Date: 07/25/2024

    We will issue a refund to close this matter. Thank you.

    Customer Answer

    Date: 07/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



     

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