Customer ReviewsforAmerican Gold Reserve

I would not recommend them to anyone. They try to hook you in with their ads for tenth ounce gold coins at spot prices and then try to sell you other coins. When you decline, they somehow mysteriously "lose" your check for the coins you ordered. They will not honor the price they quoted you even is you have the order number. I would give less than 1 star, but that is the lowest they show.

Dear Mr. *****, 

At AGR, we strive to offer transparency when a potential client reaches out to our company. After speaking with management, we can not locate your information in our database. If there are issues that you would like help with resolving, please feel free to contact us at any time.  

 

AGR - Compliance 

Very happy with my recent transaction....shipping was incredibly fast. As far as high pressure, it's pretty easy to just say NO.

Dear Mr. ******, 

We would like to thank you for your review. We look forward to doing business with you in the future. 

 

AGR compliance

Do not use this company. I’ve been dealing with them for a while. Here recently I had to turn some gold in for money. That was 3 weeks ago and they told me that the funds would be direct deposit. Well, it’s coming to an end for this April 2nd in which the funds would be deposited. They have not and I’ve made numerous calls with no help. I will never use them again and if you want to you better check it out. False promises and doomed outcome.

Dear Mr. ****,

After speaking with our management and sales associates', we are unable to locate your order in our system. Please feel free to reach back out to us, so that we can answer any questions or concerns, that you may have. 

 

AGR compliance

They are rip offs.got me for $1200 and now won't return my call

Dear Mr. *******. 

Here at AGR, we pride ourselves on providing all of our clients with exceptional customer service. After reviewing your complaint, and speaking with your sales representative, I have been informed that we have tried, on several different occasions, to reach back out to you regarding this matter. Please let us know what we can do to rectify this situation. We look forward to hearing from you. 

 

Shaneen ******** - Sr. Compliance Officer

Just got a call from AGR where they offered to sell me up to 10 1986 Gold $10 American Eagles (certified MS 69) for only $1900 a piece. If they were PCGS graded, the most they could be worth is $700 each.

Mr. Pransky, We make offers based on our purchase prices. Unfortunately, we are not always the cheapest but most certainly are not the most expensive. We pride ourselves on being super competitive when it comes to pricing. Please contact us for further information. Best regards, AGR

I bought gold from AGR after reading an ad in readers digest they used a typical bait & switch routine Talking me into higher priced coins once I called. I believed I was getting (5) 1 oz coins for nearly $10,000. When they arrived however they were only 1/4 oz. Which seemed higher priced than anyone else so I sent them back after 2 mos of making pymts on my CC at my expense of $50. UPS thinking I should have a plus balance on my card only to find I still owed $1500 for them after my Refund. Stay far away!!!

We have a verification process in place were every customer is told exactly what they will receive before any order is placed. Upon arrival if you are not happy with the product we are happy to take the order back for a full refund as we did for you .