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Lohman Arms has 1 locations, listed below.

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    Business ProfileforLohman Arms

    Gun Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Houston, TX 77041
    BBB File Opened:
    12/2/2014

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Daniel N

    1 star

    04/03/2023

    Do you care about your firearm? The quoted timeline? Transparency? DO NOT TRUST Lohman then. I gave them two months of lead time to finish a simple project, and they quoted me much more time and cost than anyone else to whom I reached out. I decided to go with them because before I gave them my rifle, they were very communicative, but as soon as they had my rifle, that's when it all stopped. No updates. No one knew what was going on with it. When it came down to the week before I needed it to give to my dad after his 35 years serving in the Navy to commemorate his service, I was told within 48hrs of needing to board the plane that not only was it not ready, but that in the 2 to 2 1/2 months that I gave them, they had not done a single thing to the rifle. Before that 48-hour crisis, I asked them a week and a half before their reassured deadline what the progress was and that it wasn't ready, but it was absolutely going to be ready before I needed to leave for Washington, DC. It came time for any trust to mean something, and they failed. Just keep note of how recent those positive reviews are. Lohman is not what it used to be. They were very aware and very reassuring that this rifle would be done correctly and on time to commemorate my dad's lifetime of military service when I talked with Oliver. So if the results indicate anything, it proves they did not care. So when you trust someone with something so monumentally important, and they assure you it will be done right, what would you want them to do? After two-and-a-half months, $400 above competitive quote value, nothing was done for my rifle, and I might as well have just bought it and put it in a closet because that would have done the same thing as giving it to them, trusting them with any gunsmithing.

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