Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them as a professional plumbing company, they charged me $9500 for a sewer line and the plumber sent a completely different crew to do the work, plumber was never present while they worked and the people in the crew didn’t not even speak English, only Spanish and plumber did not speak Spanish - I know because the plumber told me himself after I text him that the crew had damaged a water line, and broke the internet cable during the digging. My mother and brother were witness of the damage and the crew accepted they did the damage. Plumber told me he has never used this crew before and that the crew would cover any damages, the crew not himself. I did not hire a random crew I hired ONECALL as a professional licensed plumber. They charged as licensed plumbers and have Mexican crew that if I knew they were doing that, I would hire a non licensed plumber for less than 1/2 the cost. ISSUES after the work was done, no internet for a few days and my family works from home, plumber had me hung that the $107 dlls that it cost to fix, from the crew, he did not take responsibility. The water pressure is lower after the job, he again sent the Mexican guy from that crew instead of him coming to check, the guy spoke to me and said he didn’t know why that was happening, to call the city! but as mentioned above they damage a water line and maybe it has to do with it.. and now we just realized there is a leak next to the sewage line with a pipe they moved to be able to install the new sewage, they did not replace that other tube, just pushed out of the way to install the other but now it is leaking.. and I call plumber and he said it wasn’t them.. he was not even there while the Mexican crew did the work I hired him to do .. after so much issues he said he can give me a “discount” to fix that leak … it’s unacceptable. I am attaching the texts between me an plumber about the issues.