Business ProfileforBlossom Hotel Houston Medical Center

I am filing a formal complaint against Blossom Hotel regarding unresolved billing errors and insufficient customer support following our stay from May 14th to May 16th, 2024. My wife, Priscilla *****, and I have faced significant financial inconvenience and distress due to this issue. Detailed Account of the Incident: Initial Payment Issue: Upon check-in, the virtual card linked to our third-party booking did not process. I was instructed by the front desk attendant to use my personal credit card, leading to an initial charge of $390.97 plus $200 for incidentals. Duplicate Charge: After receiving a confirmation from Capital One for the initial transaction, I was informed by the attendant that the transaction had failed and was asked to swipe my card again for the same amounts. This led to a duplicate charge appearing on my account. Lack of Documentation: I requested documentation confirming that the initial charge would be canceled. However, I was told it was not possible to provide any and was assured verbally that the charge would not be processed. Unresolved Charges: As of today, I have two charges on my account: one for $390.97 and another for $398.35. The total correct amount for our stay should have been $398.35, which likely includes an additional $7.38 for bottled waters we consumed. The initial charge of $390.97 was erroneous and should be refunded immediately. Despite multiple attempts to resolve this with Blossom Hotel, their phone numbers are out of service, and my emails have gone unanswered, leaving me with no recourse but to seek assistance through the BBB. This lack of resolution and communication from Blossom Hotel has caused undue stress and frustration. I urgently request the BBB’s assistance to ensure the prompt refund of the $390.97 duplicate charge and to address the hotel's inadequate response to this matter. Thank you for your attention to this grievance. I look forward to your support in facilitating a swift and fair resolution.