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Business Profile

Insurance Agency

The "Real" Insurance Lady Agency, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They canceled my insurance sign me up for some lesser plan And it got me kicked out of the ***** neurological rehabilitation clinic I was recovering in due to having a stroke back in January 2024 I called him about it and they say its the marketplace changing my insurance when them Indeed,the real insurance lady changing the Insurance causing me heartache and stress on top of me trying to recover

  • Initial Complaint

    Date:04/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there. I wanted to reach out as Ive been dealing with a health insurance provider company that signed me up a few years ago, however has automatically reenrolled without my consent in the healthcare insurance policies. This company is called the real insurance lady. After filing my taxes this year, I realized that I had ***** insurance that I wasnt aware of and was not located in the healthcare marketplace so I had to do some investigation to look into it. After finding out I had insurance, I owed over $5000 when it came tax time. I have opened up a case with the healthcare marketplace as I have heard this is a common occurrence with these healthcare provider companies. However its been over 60 days since I filed that claim. Ive done some independent research as well and have found that the company I am dealing with has done this many many times to other people. I wanted to reach out to see if there is anything that you guys can do to help with this case. I look forward to hearing from you.

The "Real" Insurance Lady Agency, LLC is NOT a BBB Accredited Business.

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