Major Appliance Services
Uptown Appliance Repair, LLCHeadquarters
Complaints
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On Sept 9th, 2022 Uptown appliance repair LLC charged me $1450 for the parts and repair service, however, they never provide the service and the parts. They always promised the part would arrive within 1-2 weeks when I called and they didn't provide any service. They ignored my emails and calls for a refund and I need help. Please see attached email and invoice for your reference. Thank you so much!
Business response
11/01/2022
Mrs. ****,
We apologize about how long this took but we have issued a full refund to your credit card. Unfortunately, supply chain issues have delayed parts and your parts are expected this week. Nevertheless, We will return the parts and have refunded your deposit.
Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Approximately 6 months ago I called Uptown to repair my refrigerator as it was freezing the foods in the refrigerator portion of the unit. They came out and said I needed a new damper for $500. I paid and they installed it. This did not fix the problem and they installed another damper. This did not fix the problem and I let time go by. I called them again and they came out reset the computer , this did not fix the problem . They then replaced the temperature element, this did not fix the problem, and this time it made the refrigerator get hot and all my food spoiled. I called them again and they said I needed a newcomer-utter for $625. I paid for parts and they installed the new computer, this did not fix the problem and my refrigerator temp is running very hot at 60 deg F. I have tried calling them be very day for the last week, the owner will not return my calls. I would like a refund on the last parts I bought as this is a fair settlement since nothing they have done has fixed my u it.Business response
10/11/2022
Mr. *****,
We apologize about the issues with the refrigerator, we will have the owner contact you today but in the meantime we have issued the refund to your credit card.
Thank you
Customer response
10/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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