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Business Profile

Management Consultant

Community Management Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

This business has 1 alert

Complaints

This profile includes complaints for Community Management Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Management Solutions, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have lived at our home over a year and a half. During this time at our home, the *** companies have changed 3 times. The only reason I know this is because of our community FB page. We have NEVER received *** management information unless I go looking for it. Last January 2023, I had to do my own research to see how to send *** **** for the year, how much and where to send it. We sent a money order for $550 to an address I found online. Almost a whole year goes by before I was told by the newest *** that the previous *** Company, Community Mgmt Solutions ***** attached a fee of $554.98 to my account for not paying the 2023 Dues. I found this to be beyond absurd because I know for a fact we paid the 2023 dues! I spoke to the new *** company about it and they advise in order to correct that balance, I would have to speak to the previous company and gave me their correct information. I contacted the manager ***** who is very rude and advises they never received our payment. I explain to her that if they never received it then why did I NEVER receive anything stating that is was late or never received!? She stated that they sent multiple notices but I NEVER RECEIVED ONE! If I would have received at least 1 notice then I could have tried to locate where the money order was as soon as I knew! I asked her to send proof that notices were sent to us. She claimed she could not send them and I would have to ask the new company to send them. The new company did in fact send the documents and NONE OF THE NOTICES were sent to us!! They were sent to a completely different person who I have no idea is and a different address than ours! It was sent to a P.O. box but was referencing our address!! Since I had no information about the company I think the payment was sent to the wrong place but now since its a year later, I have no way of finding where it is! There is no way I can pay double the amount this year for Community Mgmt Solution's mistake!

      Business Response

      Date: 01/26/2024

      As explained to her previously, we based our billing information on information provided to us by their previous management company.   Multiple notices were sent, both via regular mail and via certified mail.  We were not provided with either phone numbers or email addresses, so had no other way of contacting them.  Mail was also sent to the property address, as I detailed in my conversation with Ms. ************* When we received no responses to multiple letters, we attempted to research ownership/agent information in the Galveston County Appraisal District tax rolls, but the property in question is not listed on the Appraisal District web site.  Since the address used by at least 2 of the 3 management companies she references was apparently incorrect, that's probably the reason she didn't receive the notifications of change in management.  We apply payments received based on property address, and we have no record of ever receiving any payments designated for ******************.

      Customer Answer

      Date: 01/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      Regards,


       

      Customer Answer

      Date: 01/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]
      The owner refuses to work out a solution. I sent the payment that was owed the prior year and now out $550. Apparently was sent to the wrong location due to the company not making us aware. Who keeps receipts over a year when no problems arise. The owner maintains the same response that notifications were sent to my home which in fact did not happen. The attached documents proves they were sent to a ******* address and to a different person. When our latest new company took over they did send notification with my first and last name (misspelled) so how were they able to figure it out but not Community Solutions ********!? I am a victim is this situation and the company (***** ******) refuses to acknowledge they made a mistake and want all blame to be placed on me and my family. 
      Regards,


       

      Business Response

      Date: 02/15/2024

      We have no authority to offer any resolutions.  ************** remains with the Board of Directors for the ****

    Community Management Solutions, Inc. is NOT a BBB Accredited Business.

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