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Business Profile

Mattresses

Dormeo North America, LLC (DormeoUSA.com)
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.51

Average of 93 Customer Reviews

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Review Details

  • Aronda T

    Date: 04/19/2025

    Aronda T

    Date: 04/19/2025

    I sleep so much better my shoulders no longer ache it has also improved my back pain at night. Worth the investment

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 04/25/2025

    Thank you for your feedback, we're glad to hear the topper is helping your sleep and alleviating your back pain.

  • Patricia M

    Date: 04/18/2025

    Patricia M

    Date: 04/18/2025

    Saw an ad on TV on night and immediately ordered this topper. That was several years ago! This is hands down, the BEST topper I have ever owned!!!

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 04/25/2025

    Thank you for following up and letting us know how you're finding the mattress topper. Wishing you many more nights of great sleep to come.

  • Rosa M

    Date: 04/07/2025

    Rosa M

    Date: 04/07/2025

    My *********** both love this topper. Highly recommended. My husband has great ********************* helps him.

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 04/08/2025

    It's great to hear how much the topper has helped you both. Thank you for letting us know.

  • Denise P

    Date: 03/19/2025

    Denise P

    Date: 03/19/2025

    Im a side sleeper using a firm Sealy or Serta mattress. For the past several years its been hard to fall asleep. I lay on a side and if I dont fall asleep before my hip hurts I have to roll over and I can repeat this for a few hours. When I wake up I found my hip would be sore. My first night on the Dormeo I slept through the night!! It was beautiful! It ended the hip pain from arthritis using a firm mattress. I bought it February 22! Its March 19 and Im still sleeping great on my side on my Dormeo!! I would give the review 10 stars if I could!! BUY IT AND TRY IT! You might like it too!!

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 03/21/2025

    We're so glad to hear the Dormeo Premium Mattress Topper was able to provide so much relief for your sleep. Pressure point pain in the hips and shoulders often leads to the tossing and turning you have described, but we're glad to hear our topper has helped alleviate this.

  • donna h

    Date: 03/07/2025

    donna h

    Date: 03/07/2025

    love it,never slept so good., no back pain or neck pain anymore,great service

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 03/09/2025

    Thank you for your feedback on your recent order, we're glad to hear it has been helping with your sleep.

  • Joe S

    Date: 02/25/2025

    Joe S

    Date: 02/25/2025

    Best money I spent in 2024 & luckily I did it in Spring. It gave me the ONLY back relief I've Ever had from a topper let alone most foam mattresses are generally too soft or get that way quick after a short time. It is fairly expensive, but worth every penny as my last night's sleep at camp was as good as the 1st time on my Former! Highly recommend this topper for anyone with back issues & suffering! Do NOT hesitate - cheers!

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 02/26/2025

    We're so glad to hear that the topper has helped improve your comfort. All the best for many more nights of great sleep.

  • Loretta V

    Date: 02/23/2025

    Loretta V

    Date: 02/23/2025

    This is not a suitable topper for individuals who experience lower back and hip pain, but let's rise above the pain. I contacted them in December, approximately a week before the return deadline. They instructed me to rotate the topper, which unfortunately exacerbated my pain. However, once I removed it from my mattress, the pain significantly subsided, unlike my prior experience with the Dormeo topper. This has been a valuable lesson. I was advised that they would follow up with a return call, but I am still awaiting their response. Amen ????

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 02/26/2025

    Thank you for your feedback. We reviewed our system and saw that your order was not placed with us, and unfortunately as such was not eligible for our 100 night sleep guarantee. I apologize for any confusion this may have caused. Orders placed through a third party retailer are covered by that retailer's refund policy which we always recommend reviewing prior to purchase. Our Customer Care team helped to explain this over the phone and emails with you earlier this month. However, if there's anything else we can do to help clarify things further, please don't hesitate to reach out to us at [email protected] or 1-888-885-2036.

  • Shane S

    Date: 02/21/2025

    Shane S

    Date: 02/21/2025

    Great customer service and Great comfortable products. I bought the Dormeo king mattress topper and couldn't be more happy. The topper arrived quickly and packaged nicely. Very happy customer here.

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 02/22/2025

    Thank you for your review, we're pleased to hear our Customer Care team were able to assist you, and that you have been enjoying a comfortable night's sleep.

  • Kenneth and Rosemary W

    Date: 02/14/2025

    Kenneth and Rosemary W

    Date: 02/14/2025

    Have never had better nights sleep on a mattress pas EVER!!! I've has no hip pain since we purchased our Dormeo! Woukd recommend to anyone. Thank Dormeo!!!

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 02/16/2025

    Thank you for providing your feedback, that's good to hear. Wishing you the best for many more nights of great sleep.

  • Rudolph M

    Date: 02/14/2025

    Rudolph M

    Date: 02/14/2025

    Their emails are misleading about the 4 month interest free installments. I called to inquire about this option and was told by the CS agent the full amount is taken out from my credit card and I make 4 payments to my card company. How is this interest free since the card company charges interest monthly. And where are the 4 installment payment option. This is very deceiving and this company needs to stop false advertising.

    Dormeo North America, LLC (DormeoUSA.com)

    Date: 02/18/2025

    Thank you for your feedback, we apologize if there was any confusion about our payment options. We do offer 4 month interest free installment plans through the provider Splitit, which charges monthly, and does not charge the full amount to your card. We also work with a number of other providers for a wide range of available payment periods and terms to suit your needs. For more information please don't hesitate to contact our Customer Care team at [email protected] or call 1-888-885-2036.

Dormeo North America, LLC (DormeoUSA.com) is BBB Accredited.

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