Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My late husband was discharged from **** ***** **** ****** on 07/27/2022. The hospital had ordered him a wheelchair and a walker to be delivered to our house by Safeway Medical Supply. We did received the equipments on the same day. I did sign some papers about receiving them. The delivery driver said a purchase agreement would be sent to me as soon as the office had wrapped up the purchase. In early August, 2022, my husband’s condition had become worse that the doctor had ordered a hospital bed. We received the hospital bed on 08/08/2022 from Safeway. I signed the same kind of paper (purchase agreement the delivery person called). I was asking about the other agreement that I had never received. He said they were just too busy. Mu husband started on hospice care on 08/15/2022. He passed away on 08/28/2022. I called ****** ******** and ****** on 08/29/2022 to notify his death. When Safeway called about the accessory missing from the wheelchair, I told them that he had passed and he did not need them. We paid $125.22 as coinsurance for the wheelchair, and, $601.54 for the coinsurance and the upgrade of the hospital bed. I received a call from Safeway before 09/16/2022 and told them that he did not need them anymore. I was treated like a greedy person. They wanted everything back. Fine with me, except I wanted a refund. The person who I talked to said there was no refund because they were all rental - the first time I had learnt that. I have called and e-mailed to try to resolve the situation, but no answer from Safeway so far. My husband had never been able to use the wheelchair because the back-support and the cushion had never come. The side rails of the hospital bed had malfunction. Since I have NEVER received the paper work about the purchase, I am not able to verify anything. ****** denied any wrongdoing about the purchase/rental and said it was between me and Safeway. All I have is a couple of sale-receipts.