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Business Profile

Mobile Auto Repair

Top Gun Mobile Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Maverick Top Gun Auto has had my car since 05/26/2023. Maverick was communicating with my partner at first, ******* ******. Eventually, I began to speak directly with Maverick due to us not being able to get a hold of him. Maverick has not once called me about my car or the status. I have been the one initiating every phone call, email, or interaction. He has lied to me several times and added additional cost to my overall pricing. I just want a refund at this point. A full refund. It's been months, I have spent so much necessary money on ordering groceries and travelling via **** and lyft. If he could not fix the car in a timely manner, he could have communicated that. I feel as a woman, I have been taking advantage of dealing with the mechanic. I was quoted $4,456.50 for an engine replacement. The engine was to have $78,000 miles on it. 1 year warranty with free oil and maintenance. I paid $1463. 00 on 6/2/23 for these repairs to begin, then another ******* on 06/06. I was told I would have to pay 65% of the price order to begin the repairs. The repairs supposedly began on 06/02. Me and ******* were unable to reach ******** for weeks to get the status on the car. I then began to email him. Heres a timeline of events: 6/2: Paid Maverick- Top Gun Auto = 1463.00 6/6: Paid Maverick- Top Gun Auto = 1468.36 7/6: Unable to reach Maverick or his colleagues I began to email ****** car is still in his shop waiting on engine repair. Everybody I call I get a run around answer, no answer or someone tells me Maverick is not there. I need help!!!!!!! I want a refund. My car has been there for a year now.

Top Gun Mobile Auto Repair is NOT a BBB Accredited Business.

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