ComplaintsforCintex Wireless LLC
Mobile Phone Service
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My Order Number: CO-**********-SYS My Cintex Enrollment ID #: ************* My Cintex Phone #: ************ My Date of Birth: ********** Last 4 numbers of Social Security #: **** Dear Cintex Wireless Returns: I returned the wrong tablet order back to you. My tablet return was delivered to you on Friday, October 14th, 2022, here's the tracking number/status info, here: (My USPS Return Tracking Number: **********************). https:/**************************************tLabels=**************************************************************************************************************** . Your return policy on the website says returns can be made within 15 days for a full refund. You promised me twice that I would be guaranteed a full refund/cancel my order, through e-mail and phone, its been weeks, and I have received nothing, now I can't even contact them for weeks. My calls, e-mails, and lives were disregarded, ignored, and hung up on several times for weeks. The customer service is terrible, inhumane and lacks problems solving methods that does not identify observe resolve any customer's problem or anything. After a long runaround, I was therefore forced to file a PayPal chargeback dispute. PayPal did refund me back my money for the wrong item order, after they investigated the dispute in my favor. I am still awaiting for you to cancel my order on your end. Also, because of my order not being canceled yet, it disables me from purchasing the Samsung Tab S4 Tablet (with a 10.5 inch screen), under my online account. Please remove the old notice under my online account that states that I already received a Tablet, when trying to purchase a Tablet. Also, I noticed that once my return item was delivered to you (by USPS), and during the long run around I was given, that I no longer can see My Order History page under my online account. This page was viewable before then. Can you please fix this issue as well?Business response
11/07/2022
Thank you for reaching out to Cintex Wireless. A representative has been in touch and if you require further assistance, please do not hesitate to respond back to us.Customer response
11/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
10/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I recently ordered free phone service from these guys and ignored the negative comments and reviews to give them a chance. When I went to the website, none of the phones that they advertise are available and they lied and advised me that it depends on availability and zip code which is not correct. They lead folks to their website just to get sales but never have the phones available. I settled for a Samsung Galaxy S7 when I wanted the S9. When the phone arrived; it had a defect on the home button that causing it to get stuck. There are also major scratches all over the screen. This is a pre-used Verizon phone that they packaged up and sent without checking it. When I emailed them about it, they took 2 days to respond, just to tell me to contact USPS since it's their fault. USPS did not send me a defective phone. Cintex wireless and should be accountable for sending folks defective phones. I expect for a replacement to be sent immediately and expedited. I am not using this damaged phone. Instead of them replacing my phone, they advised me that my pictures are not acceptable and to make a video of my unboxing it. How can I unbox it if I already said it was damaged which means the box was opened. Canned responses are unacceptable.Business response
10/21/2022
Thank you for reaching out to Cintex Wireless. A representative has been in touch and if you require further assistance, please continue to reach back out to us through our email correspondence.Initial Complaint
09/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I just want my voicemail password reset . My phone I originally got with Cintex broke and I had to buy a new one. Mind you I didn't buy a new phone from cintex. I had to buy from a phone store. But when I changed my phones my voicemail password does not work. I JUST NEED MY VOICEMAIL PASSWORD RESET. I don't understand why I had to file a complaint to do this.Business response
09/29/2022
Thank you for contacting Cintex Wireless. A representative has been in touch and to our understanding your concern has been resolved. If you require further assistance, please reach back out to us through our email correspondence.Initial Complaint
09/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The company Airvoice wireless has charged twice for the same service on the same phone number x-6371. The payment card information is also stored on the new accounts below and cannot be deleted or updated. Attaching the image of transaction that appears on the Airvoice Wireless website. Could you please assign the issue to Airvoice Wireless 9920 Brooklet Drive Houston, TX 77099 Ph: 888-944-2355 Issue: The two new accounts below were opened and the account 7216461084 for phone # x-6371 (510-598-6371) was charged. This is in addition to the already existing monthly charges on the same phone number x-6371. New accounts: 7889730368 7216461084 Requesting to - delete these two new accounts and roll back the duplicate charge on account 7216461084 for the phone # x-6371 - keep the original account and payment plan on phone number x-6371 as is.Business response
09/29/2022
Thank you for contacting Cintex Wireless. A representative has been in touch and to our understanding your concern has been resolved. If you require further assistance please do not hesitate to contact us back.Customer response
10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.
Initial Complaint
09/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
So they had a promotion of a **** *** which I tried to purchase. After a month no email or any response at all about my order! I called customer service, they told me my order was just approved and it’s on back order! I called back a week later to see what was going on with my order they said I was being refunded my money because I didn’t qualify! It’s been over three weeks and I still haven’t gotten my refund! I want my money but they need to be more professional and on the same page! I’ve gotten different answers and emails from different people! Then they only respond to certain emails because I’ve sent many! I ordered this in July and it’s September with no answers stillBusiness response
09/12/2022
Thank you for contacting Cintex Wireless. A representative has been in touch and if you require any further assistance, please continue to reach back out to us through our email correspondence.Customer response
09/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.
Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company sent me a replacement phone hooked under Assurance Wireless instead of Cintex and now only give me 2GB of data when before it was unlimited then they have the audacity to say they went above and beyond to satisfy me which is a massive lie. Stay away from this company.Business response
08/30/2022
Thank you for contacting Cintex Wireless. A representative has been in touch and if you require further assistance, please do not hesitate to reach back out to us.Initial Complaint
08/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am filing a complaint against Cintex Wireless for government funding fraud. The company has been using my personal information to receive federally funded credits to their company without my acknowledgment. When trying to speak with them on several occasions I am being hung up on and told they don’t know what I’m referring to. It was confirmed by the governments ACP program that Cintex indeed was receiving funds on my behalf although I do not have phone service with the company. Cintex was able to verify as well that during the months that they received funding that I didn’t have active phone service with them. I’m not comfortable with a company that is ran by people outside of the US using my name and social security number to receive fraudulent payments, I am now afraid of dealing with identity theft because this isn’t right and Cintex will not take any accountability for their actions!!!Business response
08/30/2022
Thank you for contacting Cintex Wireless. A representative has been in touch and if you require further assistance, please do not hesitate to reach back out to us through our email correspondence.Initial Complaint
07/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive had this service for a few months now and it it absolutely BAD calls drop ALL THE TIME. My new problem is i can use all my service BUT I CAN NOT RECEIVE CALLS OR MAKE THEM! and Cintex is doing NOTHING. im missing jobs and everything because they wont fix it!Business response
08/02/2022
Thank you for contacting Cintex Wireless. A representative has been in touch and if you require any further assistance, please continue to reach back out to us through our email correspondence.Customer response
10/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I ordered a tablet from Cintext , They charged my card 10.01 and they have not sent me anything. Not even so much as a tracking number. I have reached out to the business multiple times and they have ignored me. ALL I WANT IS THE MONEY THEY STOLE FROM ME !!
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Customer Complaints Summary
90 total complaints in the last 3 years.
12 complaints closed in the last 12 months.