Business ProfileforSummit Moving & Storage

I hired Summit for a move I was doing between Fort Worth into the Houston suburb of Conroe. My move started off as a disaster - the movers arrived over 6 hours after it was estimated that they’d be there, meaning my move wasn’t done until late into the night. It was an out of city move which meant I had to then go drive multiple hours to my new home in the middle of the night. They showed up the next day late, MANY of my items were damaged or broken, they didn’t put back together the things they’d taken apart because they’d forgotten or lost their tools and somehow no one else on this 4 person crew had tools, and just left furniture unbuilt sitting in the middle of my living room. When I was told by a crew member that they’d come back the following weekend to put together my stuff, I was lied to. It was never done. I ended up having to hire an handy man out of my own pocket to actually put furniture back together. They also caused significant damage to the house itself, holes in walls, scratches of paint etc. This wasn’t even the biggest problem. The biggest problem is still ongoing with me trying to rectify this mess. First I was told that they don’t give any refunds, and that I somehow, as the customer, should’ve known that I needed to make some sort of claim to have my furniture rebuilt (that their movers took apart and then failed to rebuild?) and regarding my property damage they’d send out a handyman. I let it go and said that as long as a handyman came and fixed up the walls and damage it would be fine. I followed up endlessly and was told this week they’d be arranging to send someone out. Suddenly today I’m being told actually they can’t do that, they need to file a claim. I have been lied to and given the run around for over a month and I plan to file a lawsuit in relation to this matter.