Complaintsfor3 Men Movers

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called 3 Men Movers with confidence in them having used them in the past. I was very familiar with there service and loved everything about them. I was moving from San Antonio to Waco. Placing the appointment a week and a half early all information In about the move all that was asked was $25, gave card information over the phone. Everything booked time set they was coming out at 7am, on Friday July 19, 2024. I got a text on Thursday from my moving guys I stated 7 may be to early how about 10 or 11 then stated 9:30am because I will not be given the key to my apartment until 4pm. They stated okay, came at 11. Driver came and quoted time and price. Price was not an issue with me time was!! He took it as price was an issue, the next I knew I got a call from their office all my things was placed back in my apartment that they packed, and they drove off. There was a disconnect from the first call I got, I called back and asked why did the Men leave? What's wrong? I have to get moved I go to work on Monday! All of a sudden the Men was worried about me at first, then they was worried about not getting paid! I stated why would they not get paid, then I was told they needed a down payment. I said why didn't he ask for one while he was here. So they sent me a form I could not fill it out through my phone phone for some reason. Especially the card information. So I stated send someone back out with the machine. They said no, we need the payment before we could. This was their fault to begin with I was stuck, trying to get moved. My laptop was packed. The whole thing was their fault for not asking for a payment up front. Then it was something I said that made the Men feel like they was not going to get paid. I CRYED ALL THE WAY TO WACO WITHOUT MY THINGS. MY LANDLORD TO THE OLD APARTMENT GAVE ME GRACE. I kept calling the office, they had no empathy stating, we are so sorry Marjorie. I said if this was you how would you feel. They was truly WRONG. I want Apologies.

  Business response

  07/24/2024

  Good Morning,

  We reached out to follow up Customer experience and are refunding her deposit of $25. We reviewed calls to coach our team going forward when Customer has concerns about payment methods. 

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I strongly advise against using 3 Men Movers due to my recent disappointing experiences. In February, I hired them to move furniture, but the team led by Jorge was disrespectful and careless, scratching my belongings. In April, with a different team led by Caesar, there were further issues: Caesar spent more time gossiping, caused delays by stopping for gas without proper notification, and made inappropriate comments, including disparaging remarks about Jorge. Caesar also mentioned Jorge's martial arts background, creating an uncomfortable atmosphere. When I raised these concerns with the company, they refused to address the issues or communicate further. It's clear they prioritize drama over customer satisfaction. Additionally, I learned that 3 Men Movers allows Jorge to work with his sons, creating a conflict of interest during my move, further compromising the service quality. Avoid them at all costs. The lack of accountability and professionalism from 3 Men Movers was evident throughout both experiences. Despite my efforts to provide feedback and seek compensation for the poor service, the company's management showed no willingness to rectify the situation. This disregard for customer satisfaction is deeply concerning and indicates a systemic issue within the company. Furthermore, the revelation that Jorge's sons were involved in the moving process, potentially impacting their ability to perform their duties objectively, only adds to the list of reasons to avoid 3 Men Movers. It's unacceptable for familial relationships to interfere with the quality of service provided to customers. Overall, my interactions with 3 Men Movers left me deeply dissatisfied and frustrated. Moving is already a stressful process, and dealing with unprofessionalism and incompetence only compounds the difficulties. Based on my experiences, I cannot in good conscience recommend 3 Men Movers to anyone seeking reliable and respectful moving services. $192 is what is owed to me.

  Business response

  04/24/2024

   

  In response to your complaint regarding services provided by 3 Men Movers, we apologize for any inconvenience you may have experienced during your move. We have communicated with the driver and crew about the incident, and have reinforced their need for keeping communication to a professional manner to ensure the best possible experience moving forward.

  
  As far as the disputed amount, our invoicing shows a total of $716 was invoiced and billed, not $781 as described in the complaint. We have attached a copy of invoicing to this response and blurred out any address information to protect customer privacy.

  
  Part of the disputed amount was about our driver stopping to fuel their truck in the process of moving from the 1st destination to the final destination. That refueling was not part of the billed time, otherwise the billed time would have been 3.25 hours. We only invoiced 3 hours of time and the travel fee that is part of our normal process. We apologize for any inconvenience this may have caused in completing your move, and have attached documentation that tracks crew movements from beginning to end of the execution of the move showing the 3.25 hours as described.

  
  The complaint and the ****** review left by the complainant suggested that we took more time than was felt necessary to wrap and protect belongings, but those added protective measures were taken after complaints from a previous move, and requested by the customer.

  
  Once again, our goal is to make happy customers, and we apologize if it was below expectations. We train our crews rigorously to avoid these types of situations, including proper protection of goods, and driving at or below the speed limit (depending on the road conditions) to prevent damages of goods during transit.

  Thank you,

  3 Men Movers
  
  

• Initial Complaint

  08/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 27, 2023, a moving team from 3 Men Movers came to my apartment to move my belongings to another property. Sometime during this process, the movers broke one of the legs off of my dresser and then haphazardly attached it back by drilling three large screws into the piece of furniture. Once the move was complete, they assured me that the move went well without issue and deliberately concealed the situation with my damaged dresser. I paid them their moving fee of $765.25 via credit card, and then they proceeded to ask if I wanted to leave an extra tip, which I foolishly did. It wasn't until the next day that I noticed the obvious damage to my dresser, which I will have to replace with a new one. This complaint stems not from my damaged property, but from this company's fraudulent business practices of lying to their clients, which should be investigated further.

  Business response

  09/15/2023

  Good afternoon Team,
  After reviewing Mr ***** complaint and customer record, I can agree that how the crew handled reporting the damage was highly concerning. I am terribly sorry this was the experience delivered by our crew. Our claims manager agreed. She recommended appropriate accountability actions for the crew to our driver manager in Houston but has been unsuccessful reaching out to the customer to address the concern appropriately. As a resolution, we do believe that following our communicated claims process which covers damage at $0.60/lb and returning the tip given by the customer at the time of service was appropriate for the damage, with an additional amount added to go beyond our legal requirements to meet the standards and values we hold ourselves to as a reputable business in the Houston community. 
  
  After many calls and emails to no avail, we are at a loss as to how to proceed. We cannot close out the process without Mr ***** input. Our accounting team has also attempted to reach out to the customer to discuss the chargeback attempts regarding this service. I have included all communication attempts via phone and email, as well as the claims form with the details of our offer and the viewing history. 
  
  I am saddened that we have not been able to adequately rectify this situation and would be glad to speak to Mr *** directly if that is his wish. 
  Please let me know if there are any other questions or concerns. 
  Thanks so much,
  
  Jasmine *****
  Vice President
  ************ | 3MenMovers.com
  6805 Sands Point Dr. Houston, TX 77074
  

  
  

• Initial Complaint

  11/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I used 3 Men Movers October 13. after all day moving I gave a good tip before realizing that items were missing, some of my sons tools & flak jacket. i have received response from movers, but it is unsatisfactory. very little compensation.

  Business response

  11/16/2022

  Hi Cindy,  We are so sorry to hear that you had anything less than a great experience with us but thank you for allowing us the opportunity to resolve your claim. As a state-licensed moving company, we go the extra mile to ensure our crews entering your home are trustworthy. During my investigation, I have found that our movers had the truck inspected for the missing items shortly after you reported them missing. The movers did recall seeing the items mentioned in the claim. The last place that they saw the missing items was on top of boxes in the garage. Because we are a company that always does what it says always, We proceed to provide you the state regulated amount for claims which is .60 per pound per item.    We are truly sorry to hear that your standards and expectations weren't met. If there is anything else that I can do to further assist you. You can reach me at (713* ******** or email us at [email protected] 3 Men Movers

  Customer response

  11/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  I AM ACCEPTING THIS RESPONSE ONLY BECAUSE IT IS ALL THAT 3 MEN MOVERS WILL OFFER. IT IS UNSATISFACTORY AS WE ARE SEVERAL ITEMS 'MISSING'.

  CINDY *******
   
  

• Initial Complaint

  11/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The movers did thousands of dollars of damage to our belongings. Nearly everything we own was damaged in one way or another. This includes damage done to two family heirlooms that are not replaceable. I filed a claim and was offered $279 to make it right. Given how many items they damaged and the value of those items, this payment is unacceptable. The company has pictures of our damaged items.

  Business response

  12/10/2022

  Dear Troy,
  I would like to begin by reiterating my heartfelt apology for your experience and thank you for giving us an opportunity to work to resolve your claim. We understand that there is no price that will replace something as valuable as a family heirloom and were saddened to hear that it was damaged during your move.
  As we discuss during our conversation, our goal is to resolve every claim within a reasonable amount and timeframe. Unfortunately, the amount won’t always be to everyone’s complete satisfaction as it is not based on the full replacement value of an item. We deeply apologize for any inconvenience or disappointment in your experience with us.  Please call us at 713-333-6683 if you have any further questions regarding your claim.
  Sincerely,
  3 Men Movers

  Customer response

  01/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  The issues are not yet resolved. If they do not resolve shortly, I will file with the court and will provide a case #.
  
  Thanks,
  Troy
  Sent from my iPhone
  
   
  

  Business response

  01/02/2023

  Hi Troy, We appreciate you taking the time to reach out to us and allowing us the chance to continue to work together. I assure you we are open to reviewing the claim result, pending the additional information requested. Again, we remain open to working through mediation in addition to the claim review and are here when you are ready to proceed. Please let us know if you have any other questions or concerns. Sincerely, JC ***** (713)-333-6683

• Initial Complaint

  09/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This mover company claims that they will compensate for the damage caused by the movers. Initially, the customer representative said they would compensate for the damage on the property (a hold on my staircase caused by the movers) and requested a quote. When given the quote ($800 for the material and labor, they disregarded it and stated that they do not compensate for the damage to the property. This is fraud.

  Business response

  11/08/2022

  Thank you for sharing your experience, Fang ****. We are sorry to hear that you had anything less than a great experience with us but thank you for speaking with us to try to fix this concern. On that note, After carefuly reviewing your claim we asked that you kindly submit a quote on repair service, invoice, or receipt so that we our claims department can review for approval. Unfortuanlly, we werent able to work with the hand written quote that youve sent us. We will be happy to continue to assist you once you send us the repair quote or an invoice of the repair. If there is anything else that we can assist you with please cal us at 713-333-6683 or email [email protected] kind regards.

  Customer response

  12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  issue not resolved. I was contacted about 1 month ago. A person from 3 men movers said he would help me get the reimbursement. However, they did not do anything now one month later. 

  
  
  Regards,
  
  
   

  
  

  Business response

  12/09/2022

  Good Evening, 

  We are waiting for the Fang **** to fill our acceptance letter so that we can continue with refunding the customer $1150.60, the Letter was sent to *****************.  
  

  150.00
  Approved
  Door scratch
  
  24.00
  Approved
  side table
  
  750.00
  Approved
  damaged wall (old home)
  
  33.60
  Approved
  Metal Platform Bed Frame
  
  3.00
  Approved
  crib (lost screws)
  
  100.00
  Approved
  damaged wood floor (new home)
  
  90.00
  Approved
  Rectangular Office Desk with Drawers
  
  Please let us know if there is anything else that we can do to assist with the refund. 713-333-6683 3 Men Movers

  Customer response

  02/03/2023

  Better Business Bureau:
  
  
  Hi

  I tried to contact them for the mentioned claim. But I could not get them on the phone to pay the said amount. 

  No, the issue was not solved. 
  

  Business response

  02/14/2023

  Hi Fang ****, 
  
  Thank you for allowing us the opportunity to resolve your claim. Our goal is to resolve every claim within a reasonable amount and timeframe. On that note, We sent an acceptance letter to your email ***************** on 12/7/22. The acceptance letter expired on 1/06/23 due to no response.
  
  Below is the breakdown of the payout per each article mentioned in your claim along with the payout.
  
  Rectangular Office Desk with Drawers $90
  Damaged Wood floor (new home) $100
  Crib (lost screws) $3.00
  Metal Platform Bed Frame $33.60
  Damaged Wall (old house) $750.00
  Side Table $24.00
  Door Scratch $150.00
  Total of $1150.60
   
  Please let us know if you would like us to resend the acceptance letter. We kindly remind you that the acceptance letter has a 30 day window before it expires. Please let us know if you have any other questions or concerns.

  Sincerely,

  JC ***** (713)-333-6683

• Initial Complaint

  08/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Company damaged multiple pieces of furniture for move on June 15, 2022. Company will not cover adequate reimbursement for complete damages to custom curved shaped glass on display cabinet. Company did not provide services as advertised. 1) company did not send movers that I reviewed and selected in advance. Company instead sent movers that I had no prior knowledge or background experience on. 2) company did not send experienced, professional, licensed movers as advertised. Movers were inexperienced and reckless resulting in substantial damages that company will not adequately compensate for. I have tried for over two months, speaking with various levels of representatives, but company refuses to provide an adequate resolution for damages caused by their employees. Company offered $500 but that amount will not cover the replacement of glass alone, notwithstanding damages to wood on multiple furniture pieces. Company made false advertising claims stating “no stranger danger” that I would know in advance who’s coming out, as well as know the experience and background. Company also stated a guarantee of sending licensed, experienced, professional movers. I did not receive services as advertised, in addition to having multiple pieces of furniture destroyed by company. The stress from not having all my furniture, making multiple calls to company and still no adequate resolution in over two months has become unbearably agonizing and depleting trying to handle this on my own.

  Customer response

  09/30/2022

  Better Business Bureau:
  
  This letter is to inform you that 3 Men Movers has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/17/2022 and assigned ID ********* 

  Hello I have now resolved and settled my complaint with 3 Men Movers.

   

  Thank you.

   

  ******* ****

  
  

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi Hired 3 men movers for a move on June 11th. During the move 3 items were damaged. I have had to reach out several times to this company to get a resolve on my claim. Details of the damaged items were provided to the company by the foreman on June 11th. I have sent information about the damages and done research on the cost to replace the items. The company refuses to return my calls or emails at this point and will not anwer my questions regarding the settlement cost and why the dollars keep changing. I have asked to speak with someone else several times and am unable to get a anyone else to contact me. This has been on going for over two months and the customer service at this company is non existent. Emails are attached for coorespondnce. However there have also been several phone calls made.

  Business response

  10/18/2022

  Thanks for giving us the opportunity to talk about this further, Kendal. I have investigated and found that we have spoken since the posting of your BBB complaint and we have both come to an agreement on the amount to compensate your claim. Part of our Movifesto is that we Go Beyond for our customers and want to thank you for allowing us the opportunity to work on resolving your claim. 
  3 Men Movers
  713-333-6683Tell us why here...

  Customer response

  10/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  11/19/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired this moving company after using them for the last 5 moves. Never had an issue. This time big issue. I always had everything packed and ready to go. This time I had to do some last minute packing in other rooms. I had my jewelry box in my nightstand. Told them to wrap up and move it. Never had and issue in the past. I left the room and went on to pack other items. Later through the move every single time I had a dresser or some piece of furniture i was repeatedly asked about misc items in the drawers. Just leave it there and move it. I have never had this issue in the past. At one point I was brought about 5 paper bills. This was money I have collected from other countries. I asked what is this or where did you get it? I was told oh it was in the drawer. Again, I thought was odd. So we finally had it all moved out etc. The next few days I unpacked every single thing. Finally i was getting dress the next day and went to get my jewelry box and noticed I had jewelry gone. My wedding ring that my husband first bought, the second ring he purchased 10 yrs later with a large diamond. My james avery charm bracelet that was full of charms. Many pairs of Kendra scott earrings. then there was a few what I call junky jewerly that was inexpensive but yet it was mine. I went back to previous address....not there. I looked all over the road and drive at new address...nothing. I know that it was taken or if fell out and was then taken and did not return it when it was found. I want it all back. All the pieces. Now it makes sense why was everything taken out of the drawers...it was being looked through. What i paid is not even close to the price of my items but a 100% full refund along with my items is what I want.

  Business response

  11/30/2021

  Hi Sharon – we are truly sorry to hear about your frustrating experience. We feel honored to have been your mover of choice for your last few moves and Raul has been a trusted mover with us for over 10 years (and each of your previous moves). Please know that we take accusations of theft very seriously. Because this has become a legal matter it needs to be handled by the proper authorities. We are ready and willing to cooperate with a police investigation. Please file a police report and we will work through the proper process with the police.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩