Reviews

This profile includes reviews for Transit Moving Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Transit Moving Systems

  10101 Fondren Rd Ste 400 Houston, TX 77096-5122

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  Transit Moving Systems

  4300 S Wayside Dr Ste 103 Houston, TX 77087-1128

Review Details

• Review fromTracy H

  Date: 02/05/2025

  1 star

  Tracy H

  Date: 02/05/2025

  They still have my items after fourteen days without any information or delivery date. I have been living in a hotel with pets. This is a negative zero experience and I am still waiting and trusting my items with arrive unharmed.

  Transit Moving Systems

  Date: 03/27/2025

  We understand that moving can be a stressful experience, and we strive to make the process as smooth as possible for all our customers. However, in this case, the delay was due to circumstances beyond our *********** were not present at the pickup, which added complexity to the process and required additional coordination on our end. Additionally, per our policy, all necessary paperwork and payment must be completed before we can dispatch a shipment. Unfortunately, these requirements were not met in a timely manner, which led to delays.Once your paperwork and payment were submitted, we promptly arranged for delivery, and your items arrived a few days later. We always aim to provide clear communication and efficient service, but certain factorssuch as incomplete requirementscan impact the timeline.We appreciate your feedback and hope that you are now settled in with your belongings. If you have any further concerns, we are happy to discuss them directly.

• Review fromRiannon M

  Date: 10/21/2024

  1 star

  Riannon M

  Date: 10/21/2024

  ********* experience we've ever had. We were told our stuff would stay in the same truck from door to door--it was transferred to a semi along the way. We were told our stuff would be wrapped up and taped--instead my husbands $4000 road bike was not touched AT ALL after it was specifically requested--it is not chipped and dented, can't be fixed. Our weedwhacker and $300 battery were stolen. A 6ft wooden ruler for the kids that my dad handmade was stolen--he recently passed and I was looking forward to putting it up in our new home. GONE. Irreplaceable. We were told they did not hire out the drivers--that was a lie. Our driver mid-transit told us he couldnt take our cashiers check bc he didn't work for Transit. When I asked who he worked for he screamed at me and hung up. Called back, yelled at me, threatened to leave our stuff on the side of the road & hung up again. We guesstimated 1000 sq ft of stuff to move, they said we had 1700 sq ft--IMPOSSIBLE we had a tiny house and most our big furniture we sold. 10% more stuff is totally normal PER Transit, this was nearly double. SO we were charged an additional $3000. We were then ghosted by Ryan Garcia and spent weeks trying to get in touch with a manger. Finally got a EMAIL for admin who said they'd give us $300 because we did have more stuff. This was the *********, Rudest, most disgusting experience and am still in shock this actually happened. I still haven't heard back after a week of giving specific details so we will be pursuing a lawyer. DO NOT USE THIS COMPANY!!! ***** *** *******!!!!!!

  Transit Moving Systems

  Date: 11/25/2024

  Dear Riannon, Thank you for taking the time to share your detailed account of your recent moving experience. I want to sincerely apologize for the distress and frustration you encountered throughout this process. It's clear that your expectations were not met, and we understand how important your belongings are, especially those with sentimental value. In one of our email responses, we have explained and addressed the issues you highlighted—particularly the condition of your husband's bike, the theft of items, the miscommunication regarding the driver and the truck, and the discrepancy in the square footage—we take very seriously. We strive to provide a high standard of service and it is disheartening to hear that we fell short in this case. I understand your frustration over the lack of communication and support, and it's completely reasonable you feel this way, we attempted to offer a resolution, however, we have yet to hear back from you. We’ve explained our logistics behind the move, the additional space required to fit your goods, our claims process and in addition a refund for your experience. Your feedback is invaluable in helping us improve our service and prevent similar experiences for future customers. Thank you again for bringing this to our attention, and please let me know if there is anything else I can assist you with. Feel free to respond back to our email for further assistance. All the best!

• Review fromChristopher J

  Date: 01/19/2024

  5 stars

  Christopher J

  Date: 01/19/2024

  Johnson was really patient as we figured out where to put everything. He stayed calm and professional throughout.

  Transit Moving Systems

  Date: 02/14/2024

  We greatly appreciate you taking the time to share your experience with Johnson and our team. It brings us immense joy to hear that Johnson’s patience and professionalism made a positive impact during your moving process. At our company, we understand that moving can often be a hectic and stressful experience, especially when it comes to deciding where to place your belongings in your new space. We are delighted to hear that Johnson exemplified patience and remained calm while assisting you with this important decision-making process. Maintaining a professional demeanor is of utmost importance to us, and we are thrilled that Johnson demonstrated this quality throughout your interaction. We take pride in our team’s commitment to providing exceptional service and ensuring that our customers feel supported and valued every step of the way. Your feedback is incredibly valuable to us, as it reinforces our dedication to delivering excellent service to each and every customer. If you have any further questions or require assistance in the future, please do not hesitate to reach out to us. Once again, thank you for choosing our company, and we look forward to serving you again in the future. Warm regards,

• Review fromEnrique J

  Date: 12/13/2023

  5 stars

  Enrique J

  Date: 12/13/2023

  In addition to properly moving our furniture, they skillfully put it together in our new house. A huge time and effort saver! Excellent work.

  Transit Moving Systems

  Date: 12/18/2023

  Hello Mr ******* , Thanks for your feedback we appreciate your business. We are glad you had a positive experience

• Review fromGrady G

  Date: 11/06/2023

  1 star

  Grady G

  Date: 11/06/2023

  I never expect much from these types of companies and I know it is thankless work so I usually do not even take the time to do these. At first I was very encouraged because the follow up was so good from the sales person. But I did not have a firm time for my move until the day before which was frustrating. Everything was going fine at first. I paid for 4 guys for 8 hours to move me from one house to another .5 miles away - the easiest move of all time. One guy hurt his back half way through so I was down to 3. Then at 6 hours they said they had to end at 6.5 hours because their drive back to the warehouse was 1.5 hours. There was still work left to be done and I got on the phone with the office, got the run around for 45 minutes, then they left. I paid maybe 500-600 dollars for these guys to drive home after they decided to be done... like, what is that? How was I supposed to know that my time included them driving to wherever? It was just so sketchy and what started as an otherwise good move just turned the whole experience bad because of just laziness and not keeping their word to give me 8 hours.

  Transit Moving Systems

  Date: 12/18/2023

  Hello Mr ******, Thank you for the feedback, we would like the opportunity to investigate what happened with the crew at pickup, if you are due for a refund due to one of the crew members not being able to continue working, we would happily reduce the price for the time you only had 3 crew members working. Please allow us a few days so we can collect the information and reach a resolution. In addition, we would like to address the breakdown of your bill, we charge by the hour for local moves which include the drive time from our warehouse to you home and then back we usually calculate it by the miles and the time that the crew leaves the warehouse. This information is on our estimates that are sent out prior to your scheduled move. Please standby until we gather all the necessary information. Thank you for the opportunity to service your move. It is much appreciated

• Review fromJanet E.

  Date: 07/12/2023

  1 star

  Janet E.

  Date: 07/12/2023

  I can only echo the other negative reviews. I had so many things broken and lost (including an $800 bicycle) during a move in 2021 and am still upset two years later. They were just terrible. And they also appear to treat their employees badly. The crew I had for packing my things was only allocated one afternoon for an entire four bedroom house and were badgered with constant phone calls when they got behind schedule.

  Transit Moving Systems

  Date: 12/18/2023

  Hello Mrs ******, Thank you for your feedback. We would like to know if you had submitted a claim yet for you damaged and missing items? Do you have your claim ID? We would like to look into some options of compensation for you.

  Janet E.

  Date: 01/10/2024

  Yes I did. And I spent months going back and forth with the Third Party company you use to resolve complaints. No one at your company was interested or available to respond. My Claim ID was ID ******** (S/O# *******).

• Review fromVashti S

  Date: 06/24/2023

  1 star

  Vashti S

  Date: 06/24/2023

  Company is nothing but scam artists, I would give zero stars if I could. They charge at the backend, stuff takes 3+ weeks for delivery when they lead off that you'll get it quickly. Stuff arrives broken or doesn't arrive at all (some things were missing from our stuff). DO NOT USE THIS COMPANY.

  Transit Moving Systems

  Date: 02/02/2024

  We're deeply sorry to hear about your negative experience. This falls well below the standard of service we aim to provide. We take your feedback seriously and would like to investigate this matter further to ensure such issues are addressed and prevented in the future. Please reach out to us directly so we can resolve this matter promptly and make things right for you. Your satisfaction is our priority, and we apologize for any inconvenience caused.

• Review fromEric E

  Date: 06/02/2023

  1 star

  Eric E

  Date: 06/02/2023

  Criminal outfit. Zero communication or follow up. They are brokers but swear that they are not. Subcontracted the move to another POS outfit that damaged all of our furniture and straight up stole or lost my wife's $850 Trek bike- which they offered $50 for after a drawn out 3rd party claim process. Eastern European delivery driver spoke no English, didn't have complete pprwrk. Garbage company. Zero stars.

  Transit Moving Systems

  Date: 02/02/2024

  We are deeply troubled by the details of your experience and want to address your concerns directly. We do not condone any behavior that compromises the quality of service we strive to provide. Regarding the allegations of subcontracting and communication issues, we assure you that we take full responsibility for the entire moving process. We are actively investigating your case to understand what went wrong and to ensure accountability. Regarding the damages to your furniture and the loss of your wife's bike, we understand the frustration and inconvenience this has caused. We take great care in handling our customers' belongings and any damage or loss is unacceptable. We are committed to resolving this matter promptly and fairly, including providing appropriate compensation for the damages and loss incurred. We apologize for any miscommunication or lack of follow-up that you experienced. Clear communication and transparency are fundamental to our service, and we are reviewing our processes to address any shortcomings in this area. Regarding the language barrier with the delivery driver, we deeply regret any inconvenience caused. We strive to ensure that all personnel involved in the moving process are equipped to communicate effectively with our customers. We are taking steps to ensure that such incidents do not occur in the future. Please know that we take your feedback seriously and are committed to making things right. We value your business and sincerely apologize for the negative experience you've had. We are here to address your concerns and resolve this matter to your satisfaction. Please contact us directly so we can discuss how best to proceed and regain your trust.

• Review fromDenise C

  Date: 05/30/2023

  1 star

  Denise C

  Date: 05/30/2023

  The only reason this company gets a one star rating from me is because nothing lower was available. TMS began by making appts they did not keep. They were so very dishonest. They reassured us that all persons handling our move were paid employees of Transit Moving Systems denying they ever hired contract workers.  Yet the guys who moved our belongings to TN told us they had been hired off ******* **** for this move only. We were told the total cubic footage of our belongings would fill their largest moving truck (53 ft) and we would therefore have a “dedicated truck”.  This meant only our belongings would be on the truck; the truck would be loaded and unloaded only once; and the truck would have only one destination - our new TN home.  This too was false. The movers came to pack two days before they were scheduled to come and then they did not come on the day they were scheduled to finish. They packed our things very poorly, loading them onto a small truck, on both dates.  Our belongings would therefore be unloaded and reloaded onto the actual moving truck.  Then after the moving truck was allegedly on its' way, it reportedly broke down and was taken into a shop with our things on it.  Although the truck was supposed to leave the day after us & drive directly to our new house, it took 2.5 wks to arrive.  Upon arrival, at least $4000 worth of our belongings were broken or missing. The contract stated I should be reimbursed $.60 per pound, but the company did not weigh our property; it used cubic feet as measurement.  They overcharged almost $4000 for the truck, indicating we filled more cubic ft than would even fit into a 53 foot truck. In the end I wanted to be reimbursed at least $10,000 for broken/missing items and overcharges for the truck, and overall failure to abide by their contract.  However, an attorney advised me that b/c this company uses an arbitration program, my efforts would prove useless. Do NOT repeat my mistake. PLEASE - buyer beware.

  Transit Moving Systems

  Date: 02/02/2024

  We are truly sorry to hear about the difficulties you experienced with your move. It's distressing to learn that our service fell short of your expectations and that you encountered such challenges throughout the process. We understand the importance of transparency and reliability, and we deeply regret any misinformation or lack of communication you may have experienced. Regarding the allegations of employees being hired off Craigslist and the discrepancy between the promised dedicated truck and the actual handling of your belongings, we apologize for any confusion or misrepresentation. We strive to ensure that all personnel involved in our moves are trained professionals, and any deviation from this standard is unacceptable. We are investigating this matter internally to address any discrepancies and ensure that such incidents do not occur in the future. We understand the frustration caused by delays in the delivery of your belongings and the damages incurred during transit. Our goal is to provide a seamless and stress-free moving experience, and we apologize for falling short of this goal in your case. We take the safety and security of our customers' belongings very seriously, and we are committed to resolving any issues related to damages or missing items promptly and fairly. Regarding the discrepancy in charges and the use of cubic feet as a measurement, we apologize for any confusion or inconvenience this may have caused. We strive to provide transparent pricing and accurate billing, and we are reviewing our processes to ensure that any discrepancies are addressed and corrected. We understand your frustration and disappointment, and we sincerely apologize for any inconvenience or distress you may have experienced. We value your feedback and take your concerns seriously. We are committed to addressing these issues and improving our service to prevent similar incidents in the future. If you would like to discuss your concerns further or seek resolution, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we are here to assist you in any way we can.

• Review fromSusan M

  Date: 01/09/2023

  1 star
  DO NOT USE THIS COMPANY!!!!!! These people are con artists..... borderline criminals. They quoted me one price and charged me another. They held my furniture hostage until I agreed to pay them more. They broke promise after promise. My sales rep disconnected his phone after our furniture was picked up. We started calling them when our furniture did not arrive on the day he projected. He would not take my calls to give any updates. We didn't receive our stuff until 26 days later. Meanwhile we had to sleep on the floor pay for restaurant food for a family of 4. Wash our clothes in the Landry Mat. All the while having no idea how long this nightmare would last. I had 31 major expensive items damaged. From my crystal, china to broken TV , chairs, bedroom furniture. They didn't deliver an expensive rod iron out door bench and took our hand truck. I was the worse experience we've ever had. My slick sales person led me to sign my rights away for insurance so I got a ridiculous reimbursement settlement. Not even worth the hours and hours I spent on filling out my claim. Be for WARNED!!!!! Lesson's learned ....always get full coverage insurance on your load. And don't ship anything that is irreplaceable.