Business ProfileforCentral Houston Nissan
Current Alerts For This Business
Since 2017 and continuing to date, the BBB of Houston & South Texas has received numerous complaints and customer reviews that exhibit the pattern(s) below;
Many consumers of Central Houston Nissan have alleged that the business exhibits deceptive sales practices and misleading advertisements. They have reported that they were pre-approved by the business over the phone (a deal which included no money down nor constraints to purchase the vehicle), however, upon arrival they were informed that a down-payment or a co-signer would be required; a bait-and-switch tactic. Further, other consumers have alleged that the prices Central Houston Nissan displayed online differed substantially upon their arrival in person. The representatives of the company allegedly advised that the price increased due to “add-ons” by the consumers; however, upon purchase, the consumers found that they did not receive the additional features they purchased.
We also received similar reports from prior consumers of Central Houston Nissan regarding misleading advertisements. When individuals inquired about the advertised ‘free Visa gift card’ following the required test drive, the consumers were allegedly informed that they would not receive the gift card as they did not purchase a vehicle; the consumers reported that this was not disclosed prior to the test drive.
A consumer in June 2024 was called at her home and told she needed to schedule an appointment time to receive a prize from the dealership. She lived an hour away but was told she had won and all she needed to do was come in person. When she arrived, there was no prize only a sales pitch to purchase a car.
Several customer reviews received in March 2024 and going back to reviews in January 2022: Consumers received a scratch off in the mail, stating they won money. When they called to find out if the money had to be used for a purchase, she was told, "No, you don't have to buy a car to receive the money, it's yours to keep." When consumer pressed a little harder she was told, "No, just because you won the money doesn't mean you necessarily won it. You will need to come to the showroom and speak to a sale rep, and then you will find out if you have won the money or not."
Another customer review stated consumer went in for an oil change and was asked if they would like refinance or trade in their car. They told the sales rep they were not ready but then 3 weeks later, they received a letter in the mail their credit had been run and they were approved. No authorization or permission had been given.
Review received in March 2022:
A consumer reports she was told by the sales representative there is a $9000 upcharge for 'fair market price' due to the war in the Ukraine.
April 2022 customer reviewer stated he was told there was a mandatory car locator finder fee and low vehicle availability fee that raised the price of their car by almost $12,000.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2901 South Loop West, Houston, TX 77054
- BBB File Opened:
- 4/25/2014
- Years in Business:
- 11
- Business Started:
- 8/2/2013
- Business Started Locally:
- 8/2/2013
- Business Incorporated:
- 8/2/2013
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Stadium Motorscars LLC
- Related Businesses
- Business Management
- Ms. Tina Nguyen, Complaint Handler
- Additional Contact Information
Phone Numbers
- (713) 661-9955Other Phone
- (713) 661-9955
Customer Complaints
47 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
Customer Reviews
34 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Hyacinth L
1 star08/29/2024
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