Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jeff Haas Mazda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJeff Haas Mazda

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/9/1991

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company sells new cars and trucks.

    Business Details

    Location of This Business
    16711 Katy Fwy, Houston, TX 77094-1505
    BBB File Opened:
    1/1/1991
    Years in Business:
    33
    Business Started:
    1/1/1991
    Accredited Since:
    12/9/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Haas, Jeff Mazda
    Business Management
    • Mr. Jeff Haas
    • Mr. Todd Crabtree, General Sales Manager
    • Mr. Keith Cline, Operations Manager
    Contact Information

    Principal

    • Mr. Jeff Haas

    Customer Contact

    • Mr. Todd Crabtree, General Sales Manager
    Additional Contact Information

    Fax Numbers

    • (713) 932-9449
      Primary Fax
    • (713) 932-9537
      Other Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/10/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Gilbert sold me a used car that has a major oil leak in the timing chain belt, they also sold me a car knowing when it started it up it would misfire. They also do their own inspections at their dealership. They had it started and warmed up before I got there so I would not notice the misfire. I bought my car July 22, 2022, It went into the shop August 5, 2022 where it has remained to this date, they have no idea what is wrong with it, it is one thing after another with the vehicle. When I would call to stress the issue to the manager at Jeff Haas, he would tell me I bought a extended warranty, the warranty they sold me will not cover the issue because it is over the mileage.... They proceeded to tell me they will not do anything for me. I am left without a car, and paying for vehicle I have not even been in. I drove this car 200 miles before all the service engine lights came on, and they still would not help me out. The car was 16745.37, and now over 2,000 dollars in trying to fix it and they still have not found issue.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jerry G

    1 star

    05/30/2024

    I purchased a 2014 Mazda 6 from this dealership, and although it was used and basically "as is," I purchased the extended warranty just for that reason, my first issue was ,i kept hearing this beeping noise while driving I even recorded the noise, i brought it in several times,and they could not tell me what was causing it and if it would be an potential problem, ended up taking the chip out for the GPS , so now I have no GPS in the car gotta use my phone.Fast forward to the battery I keep getting this " Iloop inspection required " on the display screen, I've brought it in multiple times, ended up having to pay $400.00 for a new battery, and I'm still getting the same message, I'm noticing a pattern I drive it about 2-3 months, and the same message pops up on the screen.I'm getting excuse after excuse from them not knowing what's causing this issue, not to mention how inconvenient it is having to keep taking it back and forth for service, ( while being charged an diagnostics fee ).now their telling me it's the capacitor, which is not covered by my warranty ( what a coincidence ) and it's going to cost $ 1600.00 to replace, but at first they told me it wasn't the capacitor.. feel like I'm being scammed I'm done with Mazda's.. this has been a bad experience by far.these are supposed to be professional mechanics, but I can't tell.

    Local BBB

    BBB of Greater Houston and South Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.