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Find a Location

Land Rover Houston Central has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLand Rover Houston Central

    New Car Dealers

    Additional business information

    Additional Info:
    Jaguar Land Rover Central is a subsidiary of Sonic Automotive. Sonic Automotive has a corporate headquarters in Charlotte North Carolina and a report on that headquarters location may be found at the following link:

    http://www.bbb.org/charlotte/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-corp-headquarters-in-charlotte-nc-105584

    Sonic Automotive has a regional office in the greater Houston area and that report may be found at the following link:

    http://www.bbb.org/houston/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-in-houston-tx-2758/

    Since January of 2008, the Greater Houston BBB has been sending all new complaints filed on any individual dealership to Sonic Automotive for resolution. We are in talks with both the regional office and specific dealerships to try to get past complaints and future complaints answered, addressed and resolved. Please check this report for any further updates.

    There are several Sonic Automotive dealerships that have separate reports, including Jaguar Land Rover Central. If a Sonic Automotive dealership has a separate report it will be listed in the "Related Business" section of their report and it will have an active link to the actual location's report.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company specializes in the sale and service of Land Rovers & Jaguars.

    Business Details

    Location of This Business
    7025 Old Katy Road, Houston, TX 77024
    BBB File Opened:
    4/4/2010
    Years in Business:
    16
    Business Started:
    3/14/2008
    Business Started Locally:
    3/14/2008
    Business Incorporated:
    3/14/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Jaguar Land Rover Central
    • Sonic Automotive
    • Jaguar Land Rover Houston
    Related Businesses
    Business Management
    • Mr. Gerald Cardenas, General Manager
    Contact Information

    Customer Contact

    • Mr. Gerald Cardenas, General Manager
    Additional Contact Information

    Fax Numbers

    • (713) 293-6116
      Primary Fax
    • (713) 293-6080
      Other Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/17/2023

    I purchased the vehicle in 4/2022, it had 6868 miles. I have had several issues. The rotors (hot spot), windshield wipers (dragging/skipping), USB port (not charging), a recall (blanking plug leak), and the battery. I have had to go in for service more than 10 times and feel this truck is a LEMON. All items have been addressed except the rotors and windshield wipers ( they say they don't see a problem with the wipers and the brakes are out of warranty. The service manager Victor  (he was my advisor, in the beginning) refuses to speak with me. It has been a huge inconvenience...

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Margie B

    1 star

    06/13/2023

    Title: Extremely Disappointed with Land Rover Houston Central Dealership Rating: ????? I recently had the unfortunate experience of purchasing a vehicle from Land Rover Houston Central Dealership, and I must say that I am deeply dissatisfied with the entire process. From the moment I drove the car off the lot, it was evident that something was seriously wrong. First and foremost, the dealership boasted about their thorough 100-point inspection, assuring me that the vehicle was in impeccable condition. However, less than 30 days after purchasing the car, I discovered a whopping $2,000 worth of motor damage. It is clear that they either neglected to inspect the vehicle properly or intentionally withheld information about the existing issues. I also had to bear the burden of replacing the rotors and brakes, which were in a deplorable state and needed immediate attention. The replacement cost me an additional $800 out of my pocket. How could a vehicle with such glaring maintenance needs pass a so-called comprehensive inspection? It is absolutely infuriating to be treated with such disregard and disrespect as a paying customer. It took persistent efforts on my part to finally get some sort of response. To add insult to injury, the salesman I initially dealt with, promised to speak with the manager about repairing the vehicle. However, much to my dismay, the general manager of Land Rover Houston Central Dealership outright refused to provide any form of service for the damaged vehicle. This is an appalling display of unprofessionalism and a complete disregard for customer satisfaction. I strongly urge potential customers to steer clear of Land Rover Houston Central Dealership. Their claims of conducting thorough inspections are nothing but empty promises. They seem to have no qualms about selling vehicles with significant issues, leaving customers to deal with the aftermath and exorbitant repair costs.

    Local BBB

    BBB of Greater Houston and South Texas

    BBB Reports On

    BBB reports on known marketplace practices.

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