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          Russell & Smith Honda has 1 locations, listed below.

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            Business ProfileRussell & Smith Honda

            New Car Dealers

            Contact Information

            2900 S Loop W

            Houston, TX 77054-1308

            Visit Website
            Email this Business
            (713) 663-4111

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 87

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company provides an automobile dealership, new and used, sales and service.

            Business Details

            Location of This Business
            2900 S Loop W, Houston, TX 77054-1308
            Email this Business
            BBB File Opened:
            2/13/1999
            Years in Business:
            87
            Business Started:
            7/29/1937
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • Mr. Michael G Smith, Chairman
            • Mr. Justin Hopkins, General Manager
            Contact Information

            Customer Contact

            • Mr. Justin Hopkins, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/07/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I came in for my car over heating. They ran a diagnostic fixed the two problems that was wrong. I drove an hour in a half out of Houston and my car ran hot again temp gage going up and down. Called service department they answered the phone I explained who I was and the problem the guy that took my call said my advisor was on lunch I said ok well can you pull my profile up no only he can do that well can I speak to a manager he’s on lunch. Ok I am stuck on the side of the road yall just finished operating on my vehicle and you meant I tell me I have I just sit here until I they are finished with lunch and he says yes. I got upset because of the amount of money that I spent and they showed no remorse. I yelled and used profanity and told him I guess I’ll have to keep driving my car until the engine catches fire and he said ok. I then hung up. I called a different department complained and finally a manager got with me and got me towed but I still feel like they were not sorry enough for what I went through. They are checking my car but I don’t live in Houston and I have to travel back 4 hours. I have been up since 4 am this morning and now it’s 4pm and I could of almost been home. Joseph is who spoke with the manager
            Read 9 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Joel C

            05/02/2024

            WARNING: This business engages in a CONSUMER UNFRIENDLY PRACTICE. I've been going here for nearly five years and the service is acceptable, however Russell & Smith Honda is now engaging in a consumer unfriendly practice: The dealership's service shop is now passing the credit card surcharge processing fee to customers. There's no fee if you pay using a debit card. But if you use a credit card, they add a 2.8% surge charge to your bill for oil changes and other service. ?? They didn't use to that before and from what I can tell, rolled out the practice in 2024. That's so lame. Their prices are already high. The dealership has decent coupons for services but the savings get eaten up by this new credit card surcharge. ??
            Read 3 More Customer Reviews

            Local BBB

            BBB of Greater Houston and South Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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