Business ProfileforTom Peacock Nissan
Current Alerts For This Business
6. Address disputes forwarded by BBB quickly and in good faith.
6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
Beginning in late 2023 up to recently, Tom Peacock Nissan began exhibiting a pattern concerning complaints/reviews that contained the following.
Several consumer complaints and reviews allege, they applied online and were pre-approved for a loan with 0 down. Consumer stated the dealership guaranteed all they had to do was come in, pick out a car and sign. When they got to the dealership the deal was not honored and they were told they would need to make a down payment or have a co- signer. One consumer stated his credit was run 11 times which resulted in several hard hits on his credit.
Another consumer felt they were a victim of deceptive sales tactics. Even after securing financing through his credit union, they aggressively pushed their finance process where undisclosed fees inflated the price of the vehicle. Per the consumer, the dealership refused to accept outside financing.
Consumer purchased truck and had it for 9 days. Was told to bring truck back for an inspection and was then informed they can no longer have the truck. Another consumer’s complaint appears to be dehorsing. The consumer traded in their vehicle and signed the paperwork. Was contacted 2 weeks later to come in as the dealership had a better deal. The contract they were shown was back dated and signed by their cosigner when they were not present on that date. When consumer didn’t want to sign the new paperwork, the dealership told them to return the car or be charged with grand theft. He was later told to come back in for new temp tags and free tank of gas where they repossessed the vehicle, and he couldn’t get his trade in back.
Consumer alleged they spoke with 4 different employees. Signed a form that was later altered. Consumer had to go to the dealership multiple times and also called to get issues addresses. He was told he could speak to the General Manager and the Sales Manager but neither showed up. Consumer stated the original deal was not honored.
There are also complaints and reviews alleging regarding poor customer service, rude and unhelpful employees.
At-a-glance
Customer Complaints
32 complaints closed in last 3 years
13 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 15300 North Fwy, Houston, TX 77090-6002
- BBB File Opened:
- 2/2/2017
- Years in Business:
- 46
- Business Started:
- 1/12/1978
- Business Incorporated:
- 1/12/1978
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Related Businesses
- Business Management
- Mr. David Peacock, Owner
- Mr. Joe Garcia, General Manager
- Contact Information
Principal
- Mr. David Peacock, Owner
Customer Contact
- Mr. Joe Garcia, General Manager
- Additional Contact Information
Fax Numbers
- (281) 209-0290Primary Fax
Phone Numbers
- (855) 969-1871Other Phone
- (281) 443-7700Other Phone
Email Addresses
- Primary
- (281) 209-0290
Customer Complaints
32 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ana R
07/28/2024
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